Engineer - Software Support Python
- Vancouver, BC, Canada
$80,000 to $120,000 CAD / year · Full-time
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Job details
- Pay
- $80,000 to $120,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- B.Tech. graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
- Posting language
- English
- Posted
Original job description
What You will Do:
- Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
- Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLA's for each reported issue.
- Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix basis severity and resolution time.
- Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.
- Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
- Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken
What You will bring:
- B.Tech. graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
- Experience with Linux/Unix
- Experience with SQL
- Experience/Strong knowledge of -Java, Python, Shell
- Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
- Willing to work in rotational shifts.
- 24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime
More about this job
Responsibilities
Resolve escalated technical issues according to priority, severity, workflows, and SLAs, while minimizing the need for R&D involvement and following ticketing and escalation procedures. Maintain site-specific and product documentation, support the development of technically capable service teams, and monitor component reliability to predict failures and implement preventive measures.
Requirements
Requires a B.Tech. degree and 6 months to 2 years of experience in 24/7 software support, along with Linux/Unix, SQL, Java, Python, and Shell knowledge. Mandatory requirements include domain expertise in intralogistics and warehouse automation, willingness to work rotational shifts, and flexibility for overtime.
Skills
- Linux/Unix
- SQL
- Java
- Python
- Shell Scripting
- Software Support
- Technical Troubleshooting
- Ticket Management
- SLA Adherence
- Escalation Management
- Technical Documentation
- Reliability Metrics
- Failure Prediction
- Preventive Maintenance
- Intralogistics
- Warehouse Automation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Logistics
- Engineering
Keywords
- B.Tech.
- Software Support
- Linux/Unix
- SQL
- Java
- Python
- Shell
- Intralogistics
- Warehouse Automation
- Technical Issue Resolution
- L2 Support
- L4 Support
- R&D
- Ticketing
- Standard Operating Procedures
- Service-Level Agreements
- Priority and Severity Management
- Escalation Matrix
- Technical Documentation
- Client Service
- Reliability Metrics
- Failure Prediction
- Preventive Measures
- Rotational Shifts
- Overtime