Senior Account Manager

We're seeking an experienced and relationship-driven Senior Account Manager to join our clients head office team in the Vancouver Lower Mainland. As a key contributor to our continued national growth, you'll be responsible for managing and expanding a portfolio of strategic customer accounts across Canada.

In this role, you'll serve as the primary point of contact for some of our most important customers, building long-term partnerships, ensuring exceptional service delivery, and identifying opportunities to deepen our relationships. Working closely with our operations, warehousing, transportation, and leadership teams, you'll help customers optimize their supply chains while driving sustainable growth within your portfolio.

What You'll Do

• Manage and grow a portfolio of key customer accounts across Canada
• Develop trusted relationships with customer stakeholders and become a strategic extension of their supply chain teams
• Conduct regular business reviews, performance discussions, and planning sessions with customers
• Identify opportunities to expand services across freight brokerage, warehousing, fulfillment, transloading, inventory management, and value-added solutions
• Lead customer onboarding, implementation, and ongoing account management initiatives
• Partner closely with operations and support teams to ensure service excellence and customer satisfaction
• Proactively manage customer issues, escalations, and continuous improvement initiatives
• Monitor account performance, customer retention, and growth objectives
• Analyze customer needs and recommend innovative logistics solutions that deliver measurable value
• Maintain accurate customer records, account plans, and opportunities within Salesforce

What You Bring

• 5+ years of experience in account management, customer success, business development, or client relationship management within logistics, transportation, warehousing, or supply chain
• Strong preference for experience with a non-asset-based 3PL environment
• Demonstrated success managing and growing strategic customer relationships
• Strong business acumen with the ability to identify opportunities for account expansion and long-term partnership development
• Exceptional communication, presentation, and stakeholder management skills
• A customer-first mindset and proven ability to navigate complex operational environments
• Experience collaborating with cross-functional teams to deliver outstanding customer outcomes
• Proficiency with Salesforce or other CRM platforms

Why Join Us?

• Manage a portfolio of strategic national accounts with significant growth potential
• Be part of a rapidly growing Canadian logistics provider with ambitious expansion plans
• Work from our Vancouver Lower Mainland head office while supporting customers across the country
• Join a values-driven culture built on flexibility, accountability, customer-centricity, and actionable intelligence
• Competitive compensation package with performance incentives tied to customer retention, growth, and portfolio success
• Opportunity to make a meaningful impact on both customer success and company growth