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Added 11 mins ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Assess projects on development maturity, interconnection status, permitting, site control, subscriber readiness, offtake, revenue certainty, construction needs, tax credit eligibility,…
Added 11 mins ago
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Integration Platform Manager
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an Integration Platform Manager for one of our clients in Montreal area. Reporting to the Director, Integration Services, the Integration Platform Manager is responsible…
Added 11 mins ago
T
AI Platform - B2B Sales Manager
TP
Toronto, ON
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 11 mins ago
FW
Employment & Labour Associate (2-4 Years)
Filion Wakely Thorup Angeletti LLP
London, ON
- Full-time
Sound judgment and the ability to translate complex legal issues into practical business advice.
Added 11 mins ago
FR
Human Resources Director/Senior Manager
Foresight Recruitment Group
Mississauga, ON
- $115,000 to $130,000 CAD / year
- Full-time
You'll have the opportunity to lead an HR team, work directly with senior decision-makers, influence how HR supports the business, and help shape the continued development of the function.
Added 11 mins ago
VR
Director, Corporate Partnerships
Vancouver Rise FC
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
7+ Years experience in corporate partnership sales, business development, or strategic sales and marketing in sport, with a demonstrated ability to consistently meet or exceed high-value…
Added 11 mins ago
Specialist, Talent Management
Payments Canada
Ottawa, ON · Toronto, ON
…cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are…
Added 11 mins ago
TS
Residential Support Worker
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB · Community Ventures - Community Residence
- Part-time
Communicate necessary information, observations and concerns with the Director.
Added 26 mins ago
BF
Senior Manager, Digital and Customer Applications
BC Ferries
BC · British Columbia, Canada
- Full-time
Leading agile delivery practices, including backlog prioritization, sprint planning and iterative development, to deliver high-quality solutions that meet business needs;
Added 26 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 40 mins ago
HR
Accounts Payable Lead
Hitachi Rail
Toronto, ON
- Full-time
The Accounts Payable Lead reports to the Director of Accounting within Finance.
Added 41 mins ago
SP
Senior Sales Director - Aerospace and Defence
Solace Power
Mount Pearl, NL
- Full-time
The Senior Sales Director – Aerospace & Defence will lead Solace Power’s sales and business development activities across the aerospace and defence market. This role is responsible for…
Added 41 mins ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 2–3 days per week; in-office Wednesdays, Thursdays, and the 4th Friday of every month (subject to change according to business needs)
Added 41 mins ago
CR
Maintenance Manager
COGIR Real Estate
Calgary, AB
- Full-time
You will work closely with the Executive Director and residence leadership team to ensure maximum resident satisfaction while fostering a positive living experience for our residents. You…
Added 41 mins ago
IG
Data Analyst
Insight Global
Vancouver, BC
- $38 to $42 CAD / hour
- Contract
· Proven ability to perform end-to-end analysis, from business requirements gathering through insight delivery.
Added 41 mins ago
TS
Director of Operations
TalentSphere Staffing Solutions
Niagara Falls, ON
- Full-time
An established and growing consumer products company is seeking a Director of Operations to lead key operational functions across warehouse, logistics, and information systems. Reporting to…
Added 41 mins ago
K
Section Manager, Software Design Engineering
Kinectrics
Toronto, ON
- Full-time
Reports to: Director, Electrical, Control, Computer Engineering and Human Factors (EIC)
Added 41 mins ago
OL
Education Coordinator
Oxford Learning Centres Inc.
Winnipeg, MB
- Part-time
…course, the students! You will work directly with the Centre Director as a key staff member with the following…
Added 41 mins ago
MC
Associate Director, Assessment Operations
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
You’ll be immersed in a collaborative and inclusive work environment that fosters professional development and work-life balance.
Added 41 mins ago
C
Strategic Sales Development Representative
Coveo
Montreal, QC
- Full-time
2+ years of experience in business-to-business (B2B) technology sales or sales development.
Added 41 mins ago
A
Sales Development Representative
Aerotek
Calgary, AB
- Other
The Sales Development Representative is responsible for learning the fundamentals of recruiting and the fundamentals of sales, including prospecting, client engagement, req qualification…
Added 41 mins ago
O
Human Resources Director- Hybrid- Construction Sector
OpTalent
Toronto, ON · Etobicoke (Islington Avenue), Ontario
- Full-time
The HR Director leads the Human Resources function, ensuring people strategies align with mform’s business objectives and support its continued growth. The role provides strategic…
Added 56 mins ago
F
Supervisor, Proposals
Fasken
Ottawa, ON · Toronto, ON
- Full-time
…client and growth objectives. Working closely with lawyers and Business Development professionals, the role provides strategic and hands-on support throughout the proposal process, from…
Added 56 mins ago
T
SAP AI Orchestration Developer
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP Innovation and IP and the Vice President, Delivery for engagement assignment, the SAP AI Orchestration Developer designs and builds AI-enabled…
Added 56 mins ago
T
SAP BTP Full-Stack and Integration Developer
Talan
Toronto, ON · Montreal, Québec
- $135,000 to $175,000 CAD / year
- Full-time
…built on advanced models, and an applied research, experimental development, and innovation…

Questrade Financial Group

Director, Client Enablement

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Director, Client Enablement. Could It Be You?

The Director, Client Enablement leads the strategic transformation of the contact center's support ecosystem, uniting five key functions - AI Service, Workforce Management (WFM), Training & Quality, Data & Reporting, and Operational Excellence - under a cohesive, technology-driven operating model. Accountable for translating the transformation agenda into measurable operational outcomes, this role establishes the multi-year capability roadmap and partners with technology groups to integrate automation, self-service, and analytics across all channels. As a senior change leader, the Director coaches and develops people leaders, fosters a continuous improvement culture, and ensures service delivery balances high-quality client experience, efficiency, and strict regulatory compliance.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Partnering with the Managing Director, CSS Transformation and Operations to establish the vision and multi-year strategic roadmap for client enablement, challenging legacy practices and introducing disciplined, scalable service delivery models.
Directing the design, implementation, and expansion of enterprise AI-enabled service capabilities (virtual assistants, agent assist, intelligent self-service, and process automation) to systematically lower client effort, optimize handle times, and elevate containment.
Architecting and governing an integrated operating framework across WFM, Training & Quality, Data & Reporting, Operational Excellence, and AI Service to eliminate organizational silos, align capacity planning with automation impacts, and streamline handoffs.
Collaborating with Questrade Technology Group (QTG) and external technology partners to prioritize and govern the contact center product and automation pipeline, ensuring technical viability, solid business cases, and compliance with financial services regulatory and privacy standards.
Championing the lean process improvement standards across client contact channels, establishing mechanisms to identify automation opportunities, eliminate workflow waste, and sustainably maintain performance gains.
Directing the data and reporting architecture to ensure reliable operational intelligence, standardizing performance analytics and KPI frameworks across human and automated channels to inform executive decision-making.
Leading, coaching, and developing a high-performing bench of senior managers and functional leaders across five disciplines, cultivating a culture of curiosity, first-principles thinking, accountability, and high-impact talent growth.
Overseeing departmental resource allocation, budgets, and business case evaluations, serving as a trusted advisor to senior leadership on service innovation and operational efficiency.

So are YOU our next Director, Client Enablement? You are if you…

Have a Bachelor's degree in Business, Operations, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Have a proven track record of managing and developing people leaders (manager of managers) across multi-disciplinary operational or technical teams.
Have a demonstrated success in delivering large-scale operational or technological transformations that yielded measurable improvements in client experience, cost to serve, or efficiency.
Have demonstrated expertise in deploying and scaling operational technology solutions, including conversational AI, workforce management platforms, or automated workflows.

Additional kudos if you…

Have a Master's degree in Business Administration (MBA) or relevant graduate degree.
Relevant industry certifications (e.g., Lean Six Sigma Black Belt, PMP, Prosci Change Management, or COPC).
Have experience within a regulated financial services, banking, fintech, or securities brokerage environment.
Have In-depth familiarity with low-code/no-code process automation platforms, modern enterprise analytics architectures, and contact center AI platforms

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Director leads the strategic transformation of the contact center by integrating AI, workforce management, and operational excellence into a cohesive model. They are responsible for developing a multi-year capability roadmap and coaching senior leaders to drive high-impact operational outcomes.

Requirements

Candidates must have at least 8 years of progressive leadership experience in contact center operations or customer experience transformation. A bachelor's degree in a relevant field is required, along with a proven track record of managing multi-disciplinary teams and delivering large-scale technological transformations.

Skills

Contact center operations
Strategic transformation
AI service
Workforce management
Change leadership
Operational excellence
Data analytics
Process automation
Team leadership
Financial services
Performance management
Business case development
Stakeholder management
Lean process improvement
Regulatory compliance

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
AI-driven innovation
Workforce Management
Lean Six Sigma
PMP
Prosci
COPC
Fintech
Conversational AI
Automation
Operational Intelligence
KPI Frameworks
Business Case Evaluation
Change Management
Customer Experience
Financial Services
Data Architecture
Process Improvement
Strategic Roadmap
Service Delivery

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