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Added 9 mins ago
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Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Added 9 mins ago
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Integration Platform Manager
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an Integration Platform Manager for one of our clients in Montreal area. Reporting to the Director, Integration Services, the Integration Platform Manager is responsible…
Added 9 mins ago
A
Automation Technician
AltaSteel
AB · Edmonton, AB
- Full-time
Reporting to the Director, Maintenance and Engineering, the Automation Technician works as part of a team to maximize equipment utilization, efficiency, and performance, while providing…
Added 9 mins ago
A
Resident Care Attendant Casual-Brandt's Creek Mews
AgeCare
Kelowna, BC · AgeCare Brandt’s Creek Mews
- Part-time
The Resident Care Attendant reporting to the Director of Care and/or Resident Care Manager ensures and supports the collaboration and evaluation of the resident care services in accordance…
Added 39 mins ago
SP
Senior Sales Director - Aerospace and Defence
Solace Power
Mount Pearl, NL
- Full-time
The Senior Sales Director – Aerospace & Defence will lead Solace Power’s sales and business development activities across the aerospace and defence market. This role is responsible for…
Added 39 mins ago
K
Section Manager, Software Design Engineering
Kinectrics
Toronto, ON
- Full-time
Reports to: Director, Electrical, Control, Computer Engineering and Human Factors (EIC)
Added 39 mins ago
NP
Coordinator, Maintenance & Projects
Niagara Parks Commission
Niagara Falls, ON
- Full-time
As a working Supervisor and under the general supervision of the Director, Capital Works and within established policies, procedures and guidelines the Coordinator, Maintenance and Projects…
Added 39 mins ago
VS
Designer (Senior+)
Velan Studios, Inc.
Toronto, ON
- Full-time
…features from concept to launch, working closely with art, engineering, and audio so every piece fits together. If creating high speed racing with highly responsive vehicle handling is what…
Added 39 mins ago
VS
Designer (Senior+)
Velan Studios
Remote, Canada
- Full-time
- Remote
…features from concept to launch, working closely with art, engineering, and audio so every piece fits together. If creating high speed racing with highly responsive vehicle handling is what…
Added 54 mins ago
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SAP AI Orchestration Developer
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP Innovation and IP and the Vice President, Delivery for engagement assignment, the SAP AI Orchestration Developer designs and builds AI-enabled…
Added 54 mins ago
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SAP BTP Full-Stack and Integration Developer
Talan
Toronto, ON · Montreal, Québec
- $135,000 to $175,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP Innovation and IP and the Vice President, Delivery for engagement assignment, the SAP BTP Full-Stack and Integration Developer builds the services,…
Added 54 mins ago
A
General Mechanic (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
Reporting to the Director of Engineering, responsibilities and essential job functions include but are not limited to the:
Added 1 hour ago
T
SAP BTP Full-Stack and Integration Developer
Talan
Toronto, ON
- $135,000 to $175,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP Innovation and IP and the Vice President, Delivery for engagement assignment, the SAP BTP Full-Stack and Integration Developer builds the services,…
Added 1 hour ago
CN
Specialist/Spécialiste
Canadian Nuclear Safety Commission – Commission canadienne de sûreté nucléaire
Ottawa, ON
- Full-time
…probabilistic safety assessment (PSA) and systems reliability…
Added 1 hour ago
AG
Commercial (Contracts) Manager
Aecon Group Inc.
AB · Greater Edmonton Metropolitan Area
- Full-time
Under the direction of the Project Director, the Commercial (Contracts) Manager will provide highly specialized knowledge in overseeing the commercial strategy on a project. This individual…
Added 1 hour ago
GE
Director of Pricing and Business Analytics
GFL Environmental Inc.
Vaughan, ON
- Full-time
…of complex data, technology, and executive strategy? As the Director of Business Analytics, you will drive our enterprise-wide intelligence roadmap and foster a high-impact, data-driven…
Added 1 hour ago
A
Senior Project Manager (Environment)
AtkinsRéalis
Toronto, ON
- Full-time
Act as Project Manager or Project Director with overall accountability for project performance, including scope, schedule, budget, quality, risk, change management, client satisfaction and…
Added 1 hour ago
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Senior Manager, Fraud Strategy, New Initiatives
Remitly
Burnaby, BC
- Full-time
…of Remitly's Identity & Trust organization, reporting to the Director, Fraud Strategy. You will lead a team of technical program managers and data analysts who set the fraud control…
Added 1 hour ago
TP
Manager, Operational Modernization
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Operations Modernization & Capacity Enablement, you will help shape the future of Airport Operations at Toronto Pearson. You will lead a portfolio of…
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 1 hour ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
In a context of sustained growth and transformation of its activities, Lacroix Medical Group is seeking a Director of Information Technology who will actively contribute to the…
Added 1 hour ago
FH
System Administrator
Fairmont Hotels & Resorts
Toronto, ON
- Full-time
Reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team.
Added 1 hour ago
QC
Cloud Engineering / FinOps (Director Level) PERM
Quarry Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role: Cloud Engineering / FinOps (Director Level)
Added 1 hour ago
B&
Project Manager - Electrical
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, ON
- $80,000 to $110,000 CAD / year
- Full-time
…Manager is located on site and reports directly to the Project…
Added 1 hour ago
Project Coordinator
Government of Alberta
Calgary, AB
Supporting all aspects of furniture/equipment moves including the coordination of contractors and end users, if required by the Project Director or Project Manager.

Questrade Financial Group

Director, Client Enablement

Toronto, ON, Canada

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Job details

Experience: Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Director, Client Enablement. Could It Be You?

The Director, Client Enablement leads the strategic transformation of the contact center's support ecosystem, uniting five key functions - AI Service, Workforce Management (WFM), Training & Quality, Data & Reporting, and Operational Excellence - under a cohesive, technology-driven operating model. Accountable for translating the transformation agenda into measurable operational outcomes, this role establishes the multi-year capability roadmap and partners with technology groups to integrate automation, self-service, and analytics across all channels. As a senior change leader, the Director coaches and develops people leaders, fosters a continuous improvement culture, and ensures service delivery balances high-quality client experience, efficiency, and strict regulatory compliance.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Partnering with the Managing Director, CSS Transformation and Operations to establish the vision and multi-year strategic roadmap for client enablement, challenging legacy practices and introducing disciplined, scalable service delivery models.
Directing the design, implementation, and expansion of enterprise AI-enabled service capabilities (virtual assistants, agent assist, intelligent self-service, and process automation) to systematically lower client effort, optimize handle times, and elevate containment.
Architecting and governing an integrated operating framework across WFM, Training & Quality, Data & Reporting, Operational Excellence, and AI Service to eliminate organizational silos, align capacity planning with automation impacts, and streamline handoffs.
Collaborating with Questrade Technology Group (QTG) and external technology partners to prioritize and govern the contact center product and automation pipeline, ensuring technical viability, solid business cases, and compliance with financial services regulatory and privacy standards.
Championing the lean process improvement standards across client contact channels, establishing mechanisms to identify automation opportunities, eliminate workflow waste, and sustainably maintain performance gains.
Directing the data and reporting architecture to ensure reliable operational intelligence, standardizing performance analytics and KPI frameworks across human and automated channels to inform executive decision-making.
Leading, coaching, and developing a high-performing bench of senior managers and functional leaders across five disciplines, cultivating a culture of curiosity, first-principles thinking, accountability, and high-impact talent growth.
Overseeing departmental resource allocation, budgets, and business case evaluations, serving as a trusted advisor to senior leadership on service innovation and operational efficiency.

So are YOU our next Director, Client Enablement? You are if you…

Have a Bachelor's degree in Business, Operations, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Have a proven track record of managing and developing people leaders (manager of managers) across multi-disciplinary operational or technical teams.
Have a demonstrated success in delivering large-scale operational or technological transformations that yielded measurable improvements in client experience, cost to serve, or efficiency.
Have demonstrated expertise in deploying and scaling operational technology solutions, including conversational AI, workforce management platforms, or automated workflows.

Additional kudos if you…

Have a Master's degree in Business Administration (MBA) or relevant graduate degree.
Relevant industry certifications (e.g., Lean Six Sigma Black Belt, PMP, Prosci Change Management, or COPC).
Have experience within a regulated financial services, banking, fintech, or securities brokerage environment.
Have In-depth familiarity with low-code/no-code process automation platforms, modern enterprise analytics architectures, and contact center AI platforms

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The Director leads the strategic transformation of the contact center by integrating AI, workforce management, and operational excellence into a cohesive model. They are responsible for developing a multi-year capability roadmap and coaching senior leaders to drive high-impact operational outcomes.

Requirements

Candidates must have at least 8 years of progressive leadership experience in contact center operations or customer experience transformation. A bachelor's degree in a relevant field is required, along with a proven track record of managing multi-disciplinary teams and delivering large-scale technological transformations.

Skills

Contact center operations
Strategic transformation
AI service
Workforce management
Change leadership
Operational excellence
Data analytics
Process automation
Team leadership
Financial services
Performance management
Business case development
Stakeholder management
Lean process improvement
Regulatory compliance

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
AI-driven innovation
Workforce Management
Lean Six Sigma
PMP
Prosci
COPC
Fintech
Conversational AI
Automation
Operational Intelligence
KPI Frameworks
Business Case Evaluation
Change Management
Customer Experience
Financial Services
Data Architecture
Process Improvement
Strategic Roadmap
Service Delivery

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