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Added 10 mins ago
A
Senior IT Auditor
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 10 mins ago
KG
Controller
Kelson Group Property Management
Kamloops, BC
- $125,000 to $150,000 CAD / year
- Full-time
Based in Kamloops and reporting directly to the President, the Controller will provide financial leadership across a large and active real estate platform. This opportunity comes as part of…
Added 10 mins ago
A
Senior Director, Product & Platform Trust
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Chief Trust Officer, you will influence product and engineering strategy across a highly distributed, matrixed organization. Success in this role means building trusted…
Added 10 mins ago
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Portfolio Manager, Civil Training Programs-EN
CAE
Montreal, QC
- Full-time
Knowledge of financial measures and key performance indicators (KPIs), including experience reporting project status to senior management.
Added 10 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Manage the corporate credit card program and the global travel and expense reporting system
Added 10 mins ago
GO
IT Investment Planning & Financial Strategy Manager
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Executive Director, the IT Investment Planning and Financial Strategy Manager provides strategic leadership and expert advice related to IT investment planning, financial…
Added 10 mins ago
NF
Regional Sales Director- GTA (Mississauga)
Neo Financial
Mississauga, ON
- Full-time
Join us to build a more rewarding financial future for all Canadians
Added 10 mins ago
AI
Business System Analyst - D365
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Manager, Financial ERP, the D365 Business System Analyst is responsible to identify and drive the successful delivery of enhancement opportunities in the Microsoft Dynamics…
Added 10 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Deliver timely and accurate monthly financial reporting and variance analysis for service revenue, gross margin, SG&A, and operating income.
Added 10 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…Internal Controls will play a critical role in Husky’s global financial reporting. This includes the design and improvement of new and existing internal controls over financial reporting,…
Added 10 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Perform annual SOX testing of Internal Control over Financial Reporting (ICOFR)
Added 10 mins ago
BF
(Junior) Data Engineer (12-Month Contract)
BC Financial Services Authority
Vancouver, BC
- $56,294 to $107,310 CAD / year
- Contract
BC Financial Services Authority (BCFSA) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including…
Added 10 mins ago
BH
Scheduler 1
BC Hydro
Burnaby, BC
- $86,000 to $92,600 CAD / year
- Full-time
…materials and equipment costs. Synchronizes details with the financial system (SAP). Investigates issues and fixes the problem in Primavera if synchronization is not successful. Monitors…
Added 11 mins ago
PF
Finance Integration Lead
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Coordinating PeopleSoft configurations, Chart of Accounts mapping, master data, financial interfaces, data validation, and reporting readiness.
Added 11 mins ago
T
Associate, Supervision and Governance, Business Management, Corporate & Investment Banking
TD
Toronto, ON
- Full-time
TD Securities Corporate and Investment Banking provides a full range of financial advisory and capital-raising services to corporate and institutional clients globally. Our Relationship…
Added 11 mins ago
Digital Risk Senior Manager
EY
Vancouver, BC
…knowledge in at least one of the following engagements: (a) financial statement audits; (b) internal or operational audits;…
Added 11 mins ago
J
Analyst, Operational Performance / Hybrid
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
As an Analyst in Operational Performance, you will serve as a data steward responsible for managing, analyzing, and reporting on key operational metrics across our commercial real estate…
Added 26 mins ago
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Assistant Store Manager - Faubourg de la Gare Vaudreuil
Reitmans (Canada) Ltée/Ltd
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 26 mins ago
FG
Product Manager I, Commercial
FIS Global
Markham, ON
- Full-time
- Other
Lead product discovery, requirements gathering and solution design with financial institutions, credit unions, merchants and payment ecosystem partners.
Added 39 mins ago
C
Senior Director, Transaction Management
CBRE
Toronto, ON
- Full-time
…implementation of client real estate plans, broker selection, financial management, KPI reporting, process improvement, and related…
Added 40 mins ago
SW
ScotiaMcLeod Administrative Associate, Laval
Scotia Wealth Management
Laval, QC
- Full-time
Support the growth of the business by managing tracking reports for Wealth Advisor to review targets, recommendations, and financial plans/concepts
Added 40 mins ago
GD
Integrated Master Scheduling Specialist
General Dynamics Land Systems–Canada
London, ON
- Full-time
Understanding of internal financial reporting and measurements
Added 40 mins ago
SH
Financial Controller
SENS HØTEL
Montreal, QC
- Full-time
Reporting to the Regional Director and the General Manager, this position offers a high level of autonomy within a professional setting that encourages growth and development.
Added 40 mins ago
R
Executive Producer, Publishing (English Services) (On-Site)
Radio-Canada
Toronto, ON
- Full-time
This is a permanent, full-time position based in Toronto. You are part of the Audience Growth team, reporting to the Managing Editor, Publishing and Transparency.
Added 40 mins ago
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Assistant Store Manager - Faubourg de la Gare Vaudreuil
RCL - Reitmans Canada Ltd/Ltée
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…

Questrade Financial Group

Director, Client Enablement

Toronto, ON, Canada

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Job details

Experience: Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Director, Client Enablement. Could It Be You?

The Director, Client Enablement leads the strategic transformation of the contact center's support ecosystem, uniting five key functions - AI Service, Workforce Management (WFM), Training & Quality, Data & Reporting, and Operational Excellence - under a cohesive, technology-driven operating model. Accountable for translating the transformation agenda into measurable operational outcomes, this role establishes the multi-year capability roadmap and partners with technology groups to integrate automation, self-service, and analytics across all channels. As a senior change leader, the Director coaches and develops people leaders, fosters a continuous improvement culture, and ensures service delivery balances high-quality client experience, efficiency, and strict regulatory compliance.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Partnering with the Managing Director, CSS Transformation and Operations to establish the vision and multi-year strategic roadmap for client enablement, challenging legacy practices and introducing disciplined, scalable service delivery models.
Directing the design, implementation, and expansion of enterprise AI-enabled service capabilities (virtual assistants, agent assist, intelligent self-service, and process automation) to systematically lower client effort, optimize handle times, and elevate containment.
Architecting and governing an integrated operating framework across WFM, Training & Quality, Data & Reporting, Operational Excellence, and AI Service to eliminate organizational silos, align capacity planning with automation impacts, and streamline handoffs.
Collaborating with Questrade Technology Group (QTG) and external technology partners to prioritize and govern the contact center product and automation pipeline, ensuring technical viability, solid business cases, and compliance with financial services regulatory and privacy standards.
Championing the lean process improvement standards across client contact channels, establishing mechanisms to identify automation opportunities, eliminate workflow waste, and sustainably maintain performance gains.
Directing the data and reporting architecture to ensure reliable operational intelligence, standardizing performance analytics and KPI frameworks across human and automated channels to inform executive decision-making.
Leading, coaching, and developing a high-performing bench of senior managers and functional leaders across five disciplines, cultivating a culture of curiosity, first-principles thinking, accountability, and high-impact talent growth.
Overseeing departmental resource allocation, budgets, and business case evaluations, serving as a trusted advisor to senior leadership on service innovation and operational efficiency.

So are YOU our next Director, Client Enablement? You are if you…

Have a Bachelor's degree in Business, Operations, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Have a proven track record of managing and developing people leaders (manager of managers) across multi-disciplinary operational or technical teams.
Have a demonstrated success in delivering large-scale operational or technological transformations that yielded measurable improvements in client experience, cost to serve, or efficiency.
Have demonstrated expertise in deploying and scaling operational technology solutions, including conversational AI, workforce management platforms, or automated workflows.

Additional kudos if you…

Have a Master's degree in Business Administration (MBA) or relevant graduate degree.
Relevant industry certifications (e.g., Lean Six Sigma Black Belt, PMP, Prosci Change Management, or COPC).
Have experience within a regulated financial services, banking, fintech, or securities brokerage environment.
Have In-depth familiarity with low-code/no-code process automation platforms, modern enterprise analytics architectures, and contact center AI platforms

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The Director leads the strategic transformation of the contact center by integrating AI, workforce management, and operational excellence into a cohesive model. They are responsible for developing a multi-year capability roadmap and coaching senior leaders to drive high-impact operational outcomes.

Requirements

Candidates must have at least 8 years of progressive leadership experience in contact center operations or customer experience transformation. A bachelor's degree in a relevant field is required, along with a proven track record of managing multi-disciplinary teams and delivering large-scale technological transformations.

Skills

Contact center operations
Strategic transformation
AI service
Workforce management
Change leadership
Operational excellence
Data analytics
Process automation
Team leadership
Financial services
Performance management
Business case development
Stakeholder management
Lean process improvement
Regulatory compliance

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
AI-driven innovation
Workforce Management
Lean Six Sigma
PMP
Prosci
COPC
Fintech
Conversational AI
Automation
Operational Intelligence
KPI Frameworks
Business Case Evaluation
Change Management
Customer Experience
Financial Services
Data Architecture
Process Improvement
Strategic Roadmap
Service Delivery

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