Find work in Canada.

507,216 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
TP
Accounting Associate
Trimark People Solutions
Alert Bay, BC
- Full-time
…policies, supporting transparent and accountable financial…
Added 3 mins ago
T
Data Integration Engineer
TekRek
Canada
- Contract
5+ years in data engineering, data integration or data operations.
Added 3 mins ago
PS
Back Office Associate
PlanIT Search
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We’re looking for an Extended Back Office Associate to join a financial services team supporting post-trade operations across multiple asset classes.
Added 3 mins ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
…implementation to shape, a finance team to support, sales and operations teams to partner with, and a mandate to make the whole thing run…
Added 3 mins ago
MC
Accounts Payable Intern
Midea Canada
Markham, ON
- $19 to $21 CAD / hour
- Full-time
…Fortune Global 500. With 41 production centres worldwide and operations in over 200 countries, Midea employs more than 190,000 people globally. In 2023, the company achieved an impressive…
Added 3 mins ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Support the Sales Operation & Global Partner Operations team with related ad hoc projects and tasks outside of regular incentive responsibilities, as business needs arise
Added 3 mins ago
SC
Full Time PG 3 Front- End Supervisor Salt Spring Island
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saltspring Island, BC
- Full-time
Perform various cash register accounting operations (money transfers, deposits, checks, weekly audits, etc.) in collaboration with the front-end manager.
Added 3 mins ago
VK
Accounts Payable (AP) Clerk| 12-Month Contract
Van Kam Freightways
Surrey, BC
- Contract
…our accounts payable functions and helping us maintain smooth operations. You’ll ensure timely and accurate processing of invoices, provide assistance to stakeholders, and keep our…
Added 4 mins ago
KG
Accounting Analyst
KUTHALA GROUP
Georgetown, ON
- Full-time
…variance analysis. The Accounting Analyst will collaborate with operations and finance teams to interpret financial data, provide insights on performance, and help improve internal controls…
Added 4 mins ago
KR
Accounting Clerk
KAS Recruitment
Surrey, BC
- $49,000 to $55,000 CAD / year
- Full-time
Digital Operations: Coordinate and facilitate digital signatures across a paperless system.
Added 4 mins ago
B
Evidence Delivery Associate/Manager, Medical Evidence Canada
Brunel
Mississauga, ON
- Full-time
…Regulatory, Patient Safety, Legal, Finance, and ESR Governance and Operations. This role involves collaboration with these teams to ensure adherence to all relevant policies and processes…
Added 4 mins ago
V
Junior Accountant
Valnet
Montreal, QC
- Full-time
Investigate and resolve A/R and A/P discrepancies by collaborating with sales and operations teams.
Added 4 mins ago
CD
Senior Accountant
Conwest Developments
Vancouver, BC
- $88,000 to $105,000 CAD / year
- Full-time
The Senior Accountant is a key member of the corporate accounting team and works directly with the Manager, Accounting to deliver accurate, timely, and well-supported financial information…
Added 4 mins ago
VC
Director, Project Accounting
Valard Construction
AB · Edmonton, AB
- Full-time
…project and divisional accounting within large-scale construction operations. This position owns divisional P&L accuracy and project accounting for each of Valard's business lines and is…
Added 4 mins ago
CR
Accounts Payable Clerk
Cando Rail & Terminals
Winnipeg, MB
- Full-time
Cando provides specialized rail operating services. We provide a wide range of rail services including short line operations, industrial switching, material handling, terminal & transload…
Added 4 mins ago
BO
Senior Product Manager, Corporate and Structured Lending
Bank of China (Canada)
Toronto, ON
- Full-time
Collaborate with Credit Risk, Compliance, AML, Legal, Financial Management, and Operations to establish product standards, eligibility criteria, risk parameters, and execution requirements.
Added 4 mins ago
CR
HR Administrative Assistant
Cando Rail & Terminals
Edmonton, AB
- Full-time
…teams and plays an important role in supporting day-to-day HR operations If you enjoy working within a team, problem solving, and a company that promotes a strong safety culture, this…
Added 4 mins ago
HV
Controller
Hockley Valley Resort
Mono, ON
- Full-time
…scenic countryside. With 108 guest rooms and a diverse range of operations - including restaurants, a lounge, banquets and events, skiing, golf, a spa, and a winery - our business offers an…
Added 19 mins ago
C
Purchaser
CBRG
Saskatoon, SK
- Full-time
…quality materials at competitive prices while ensuring our operations run smoothly and efficiently. If you are skilled at building strong supplier relationships, negotiating favourable…
Added 19 mins ago
IT
Accounting Analyst - 12-Month Contract
Integrity Tool & Mold Inc
Oldcastle, ON
- Contract
1+ years' experience in accounting or financial operations, ideally managing multiple entities
Added 19 mins ago
P
Chip Runners / Préposé aux tables de jeux
Playground
Kahnawake 14 Réserve Indienne, QC
- $20 CAD / hour
- Full-time
Added 19 mins ago
T
Personal Banking Associate (Full time) - Blainville, Seigneurie
TD
Blainville, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 19 mins ago
T
Vendor Manager II
TD
Toronto, ON
- Full-time
Impacts a range of functional programs and operations across own and related teams
Added 19 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
…deliver reliable, secure, and innovative platforms that enhance operations and user…
Added 19 mins ago
KP
Premier Merchant Support Representative
KORT Payments
Toronto, ON
- Full-time
…assessment, and coordination with internal departments (e.g., Operations, IT, Risk) to drive resolution and deliver seamless customer…

Questrade Financial Group

Director, Client Enablement

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Director, Client Enablement. Could It Be You?

The Director, Client Enablement leads the strategic transformation of the contact center's support ecosystem, uniting five key functions - AI Service, Workforce Management (WFM), Training & Quality, Data & Reporting, and Operational Excellence - under a cohesive, technology-driven operating model. Accountable for translating the transformation agenda into measurable operational outcomes, this role establishes the multi-year capability roadmap and partners with technology groups to integrate automation, self-service, and analytics across all channels. As a senior change leader, the Director coaches and develops people leaders, fosters a continuous improvement culture, and ensures service delivery balances high-quality client experience, efficiency, and strict regulatory compliance.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Partnering with the Managing Director, CSS Transformation and Operations to establish the vision and multi-year strategic roadmap for client enablement, challenging legacy practices and introducing disciplined, scalable service delivery models.
Directing the design, implementation, and expansion of enterprise AI-enabled service capabilities (virtual assistants, agent assist, intelligent self-service, and process automation) to systematically lower client effort, optimize handle times, and elevate containment.
Architecting and governing an integrated operating framework across WFM, Training & Quality, Data & Reporting, Operational Excellence, and AI Service to eliminate organizational silos, align capacity planning with automation impacts, and streamline handoffs.
Collaborating with Questrade Technology Group (QTG) and external technology partners to prioritize and govern the contact center product and automation pipeline, ensuring technical viability, solid business cases, and compliance with financial services regulatory and privacy standards.
Championing the lean process improvement standards across client contact channels, establishing mechanisms to identify automation opportunities, eliminate workflow waste, and sustainably maintain performance gains.
Directing the data and reporting architecture to ensure reliable operational intelligence, standardizing performance analytics and KPI frameworks across human and automated channels to inform executive decision-making.
Leading, coaching, and developing a high-performing bench of senior managers and functional leaders across five disciplines, cultivating a culture of curiosity, first-principles thinking, accountability, and high-impact talent growth.
Overseeing departmental resource allocation, budgets, and business case evaluations, serving as a trusted advisor to senior leadership on service innovation and operational efficiency.

So are YOU our next Director, Client Enablement? You are if you…

Have a Bachelor's degree in Business, Operations, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Have a proven track record of managing and developing people leaders (manager of managers) across multi-disciplinary operational or technical teams.
Have a demonstrated success in delivering large-scale operational or technological transformations that yielded measurable improvements in client experience, cost to serve, or efficiency.
Have demonstrated expertise in deploying and scaling operational technology solutions, including conversational AI, workforce management platforms, or automated workflows.

Additional kudos if you…

Have a Master's degree in Business Administration (MBA) or relevant graduate degree.
Relevant industry certifications (e.g., Lean Six Sigma Black Belt, PMP, Prosci Change Management, or COPC).
Have experience within a regulated financial services, banking, fintech, or securities brokerage environment.
Have In-depth familiarity with low-code/no-code process automation platforms, modern enterprise analytics architectures, and contact center AI platforms

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Director leads the strategic transformation of the contact center by integrating AI, workforce management, and operational excellence into a cohesive model. They are responsible for developing a multi-year capability roadmap and coaching senior leaders to drive high-impact operational outcomes.

Requirements

Candidates must have at least 8 years of progressive leadership experience in contact center operations or customer experience transformation. A bachelor's degree in a relevant field is required, along with a proven track record of managing multi-disciplinary teams and delivering large-scale technological transformations.

Skills

Contact center operations
Strategic transformation
AI service
Workforce management
Change leadership
Operational excellence
Data analytics
Process automation
Team leadership
Financial services
Performance management
Business case development
Stakeholder management
Lean process improvement
Regulatory compliance

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
AI-driven innovation
Workforce Management
Lean Six Sigma
PMP
Prosci
COPC
Fintech
Conversational AI
Automation
Operational Intelligence
KPI Frameworks
Business Case Evaluation
Change Management
Customer Experience
Financial Services
Data Architecture
Process Improvement
Strategic Roadmap
Service Delivery

Report this job