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Added 9 mins ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Work with Development, Project Finance, EPC, Asset Management, Subscriber Management, Legal, Tax, Accounting and Operations to judge project readiness and financing risk.
Added 9 mins ago
T
AI Platform - B2B Sales Manager
TP
Toronto, ON
- Full-time
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Added 9 mins ago
MT
Clinical Manager, Youth Mental Health
MediFlex Talent Solutions
Belleville, ON
- Full-time
…use and housing needs. You report straight to the Executive Director, sit on a leadership team of four, and have a clinical consultant beside you carrying clinical supervision so you can…
Added 9 mins ago
FR
Human Resources Director/Senior Manager
Foresight Recruitment Group
Mississauga, ON
- $115,000 to $130,000 CAD / year
- Full-time
Foresight Recruitment Group is partnering with an established Canadian real estate organization to identify an experienced and forward-thinking Senior Manager / Director, Human Resources.
Added 9 mins ago
CO
Manager, Fund Development (21-month contract)
Canadian Olympic Foundation
Toronto, ON
- Contract
…in support of shared philanthropic goals. Reporting to the Director, Fund Development and Operations, the Manager, Fund Development is a self-starter who is organized, tenacious and…
Added 9 mins ago
UO
Bioinformatics Specialist
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital Research Institute - North Block (BCRI CMMT) (BCHRIN)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Reports to the BCCHR Director - Research Informatics and works in collaboration with the BCCHR Associate Director - Foundational Science, BCCHR IT, and the users of the Core (researchers,…
Added 9 mins ago
UO
Dental Assistant 2
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $5,317 to $5,772 CAD / month
- Full-time
…IV, that reports to the Senior Clinic Manager, Resources & Operations, who reports to the Clinic Director. This position will also take direction from the Clinic Operations…
Added 9 mins ago
SL
Senior Manager, Quality Assurance and Financial Crime Operations – Canada
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Senior Manager, Quality Assurance and Financial Crime Operations is a senior individual contributor role within Canada Financial Crime Compliance, reporting to the Director, Financial…
Added 24 mins ago
BF
Senior Manager, Digital and Customer Applications
BC Ferries
BC · British Columbia, Canada
- Full-time
Reporting to the Executive Director, IT Applications and Data, you contribute value through key areas of oversight such as:
Added 24 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 24 mins ago
B
Regional Operations Manager, Cleaning Services
BGIS
Calgary, AB
- Part-time
Job Summary: Under the general supervision of the Regional Director of Operations the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and…
Added 37 mins ago
LR
Executive Director
Lennon Recovery House
Rustico, PE
- Full-time
The Executive Director for a non-profit recovery house is responsible for overseeing the day-to-day operations of the organization, developing and implementing strategic plans, and managing…
Added 39 mins ago
HR
Accounts Payable Lead
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 39 mins ago
S
Senior Manager, Quality Assurance and Financial Crime Operations – Canada
Sunlife
Toronto, ON
- Full-time
The Senior Manager, Quality Assurance and Financial Crime Operations is a senior individual contributor role within Canada Financial Crime Compliance, reporting to the Director, Financial…
Added 39 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Director.
Added 39 mins ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Partner with suppliers, Procurement Operations, and Technology teams to facilitate successful onboarding and integration activities.
Added 39 mins ago
CR
Maintenance Manager
COGIR Real Estate
Calgary, AB
- Full-time
You will work closely with the Executive Director and residence leadership team to ensure maximum resident satisfaction while fostering a positive living experience for our residents. You…
Added 39 mins ago
SR
Director of Finance
Swim Recruiting
Port Coquitlam, BC
- $140,000 to $166,000 CAD / year
- Full-time
On behalf of our client, Swim Recruiting is seeking a Director of Finance who will be the organization’s senior finance leader, responsible for the overall financial health, reporting,…
Added 39 mins ago
TS
Director of Operations
TalentSphere Staffing Solutions
Niagara Falls, ON
- Full-time
An established and growing consumer products company is seeking a Director of Operations to lead key operational functions across warehouse, logistics, and information systems. Reporting to…
Added 39 mins ago
NP
Coordinator, Maintenance & Projects
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we…
Added 39 mins ago
OL
Education Coordinator
Oxford Learning Centres Inc.
Winnipeg, MB
- Part-time
As the Education Coordinator you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students! You…
Added 39 mins ago
MC
Associate Director, Assessment Operations
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
As Associate Director, Assessment Operations, you’ll provide senior operational leadership and cross-functional integration across the Medical Council of Canada’s (MCC) examination programs…
Added 39 mins ago
CB
Supervisor, Branch Warehouse
Cornerstone Building Brands
AB · Edmonton, AB
- Full-time
Escalate systemic risks or capacity constraints to Director, Sales Operations.
Added 39 mins ago
O
Human Resources Director- Hybrid- Construction Sector
OpTalent
Toronto, ON · Etobicoke (Islington Avenue), Ontario
- Full-time
The HR Director leads the Human Resources function, ensuring people strategies align with mform’s business objectives and support its continued growth. The role provides strategic…
Added 39 mins ago
Global Mobility Coordinator
University of Toronto
Toronto, ON
Working with a dynamic team and under the general direction of the Director, Community Engagement & International Student Experience, you will be dedicated to the enrichment of the…

Questrade Financial Group

Director, Client Enablement

Toronto, ON, Canada

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Job details

Experience: Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Director, Client Enablement. Could It Be You?

The Director, Client Enablement leads the strategic transformation of the contact center's support ecosystem, uniting five key functions - AI Service, Workforce Management (WFM), Training & Quality, Data & Reporting, and Operational Excellence - under a cohesive, technology-driven operating model. Accountable for translating the transformation agenda into measurable operational outcomes, this role establishes the multi-year capability roadmap and partners with technology groups to integrate automation, self-service, and analytics across all channels. As a senior change leader, the Director coaches and develops people leaders, fosters a continuous improvement culture, and ensures service delivery balances high-quality client experience, efficiency, and strict regulatory compliance.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Partnering with the Managing Director, CSS Transformation and Operations to establish the vision and multi-year strategic roadmap for client enablement, challenging legacy practices and introducing disciplined, scalable service delivery models.
Directing the design, implementation, and expansion of enterprise AI-enabled service capabilities (virtual assistants, agent assist, intelligent self-service, and process automation) to systematically lower client effort, optimize handle times, and elevate containment.
Architecting and governing an integrated operating framework across WFM, Training & Quality, Data & Reporting, Operational Excellence, and AI Service to eliminate organizational silos, align capacity planning with automation impacts, and streamline handoffs.
Collaborating with Questrade Technology Group (QTG) and external technology partners to prioritize and govern the contact center product and automation pipeline, ensuring technical viability, solid business cases, and compliance with financial services regulatory and privacy standards.
Championing the lean process improvement standards across client contact channels, establishing mechanisms to identify automation opportunities, eliminate workflow waste, and sustainably maintain performance gains.
Directing the data and reporting architecture to ensure reliable operational intelligence, standardizing performance analytics and KPI frameworks across human and automated channels to inform executive decision-making.
Leading, coaching, and developing a high-performing bench of senior managers and functional leaders across five disciplines, cultivating a culture of curiosity, first-principles thinking, accountability, and high-impact talent growth.
Overseeing departmental resource allocation, budgets, and business case evaluations, serving as a trusted advisor to senior leadership on service innovation and operational efficiency.

So are YOU our next Director, Client Enablement? You are if you…

Have a Bachelor's degree in Business, Operations, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Have a proven track record of managing and developing people leaders (manager of managers) across multi-disciplinary operational or technical teams.
Have a demonstrated success in delivering large-scale operational or technological transformations that yielded measurable improvements in client experience, cost to serve, or efficiency.
Have demonstrated expertise in deploying and scaling operational technology solutions, including conversational AI, workforce management platforms, or automated workflows.

Additional kudos if you…

Have a Master's degree in Business Administration (MBA) or relevant graduate degree.
Relevant industry certifications (e.g., Lean Six Sigma Black Belt, PMP, Prosci Change Management, or COPC).
Have experience within a regulated financial services, banking, fintech, or securities brokerage environment.
Have In-depth familiarity with low-code/no-code process automation platforms, modern enterprise analytics architectures, and contact center AI platforms

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Director leads the strategic transformation of the contact center by integrating AI, workforce management, and operational excellence into a cohesive model. They are responsible for developing a multi-year capability roadmap and coaching senior leaders to drive high-impact operational outcomes.

Requirements

Candidates must have at least 8 years of progressive leadership experience in contact center operations or customer experience transformation. A bachelor's degree in a relevant field is required, along with a proven track record of managing multi-disciplinary teams and delivering large-scale technological transformations.

Skills

Contact center operations
Strategic transformation
AI service
Workforce management
Change leadership
Operational excellence
Data analytics
Process automation
Team leadership
Financial services
Performance management
Business case development
Stakeholder management
Lean process improvement
Regulatory compliance

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
AI-driven innovation
Workforce Management
Lean Six Sigma
PMP
Prosci
COPC
Fintech
Conversational AI
Automation
Operational Intelligence
KPI Frameworks
Business Case Evaluation
Change Management
Customer Experience
Financial Services
Data Architecture
Process Improvement
Strategic Roadmap
Service Delivery

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