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Added 3 hours ago
A
Service Delivery Manager
Avanade
Toronto, ON
- Full-time
Excellent stakeholder management and executive communication skills.
Added 4 hours ago
J
Account Manager
JAGGAER
Canada
- Full-time
Identify and pursue upsell, cross-sell, and expansion opportunities within assigned accounts, while supporting retention and renewal goals.
Added 4 hours ago
A
Senior Product Manager, Interoperability
Autodesk
Toronto, ON
- Full-time
…challenge. Whether you’re delivering a compelling pitch to a senior executive, drawing fresh insights from analytics data, resolving a customer issue, or collaborating with a development…
Added 4 hours ago
A
Senior Product Manager, Interoperability
Autodesk
Toronto, ON
- Full-time
…challenge. Whether you’re delivering a compelling pitch to a senior executive, drawing fresh insights from analytics data, resolving a customer issue, or collaborating with a development…
Added 4 hours ago
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Director, Employee and Labour Relations
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Director serves as a trusted advisor to executive and senior leaders, helping navigate complex workplace matters and translating institutional priorities into practical action that…
Added 4 hours ago
TH
Senior Account Executive (3PL)
The Headhunters Recruitment
Vancouver, BC
- Full-time
We’re looking for a Senior Account Executive in the third-party logistics (3PL) and supply chain industry, based in the Greater Vancouver Area. This is an exciting opportunity for an…
Added 4 hours ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
…and pension programs support the attraction, engagement, and retention of…
Added 4 hours ago
N(
Director, Organizational Development Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…the employee experience. As a trusted advisor to senior and executive leaders, the Director will shape strategies related to culture, leadership, learning, talent, and organizational change…
Added 4 hours ago
O|
Human Resources Director
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- $130,000 to $150,000 CAD / year
- Full-time
Lead employee engagement, retention and talent management initiatives that strengthen organizational performance.
Added 4 hours ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
…and pension programs support the attraction, engagement, and retention of…
Added 4 hours ago
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
Added 5 hours ago
UO
Director, Strategic Planning & Operations
University of British Columbia
Vancouver, BC · UBCV | Gordon B. Shrum Building (SHRM)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The incumbent requires a high degree of independent, executive decision-making, an ability to assess and implement work required to achieve objectives, strong organizational skills,…
Added 5 hours ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The incumbent requires a high degree of independent, executive decision-making, an ability to assess and implement work required to achieve objectives, strong organizational skills,…
Added 5 hours ago
SI
AI Product Owner
Supra ITS
Mississauga, ON
- Full-time
Clear written communication: stories, ADR input, release notes and executive updates that stand on their own
Added 5 hours ago
T
Senior Quality Control Analyst (5511)
TD
Markham, ON · Toronto, ON
- Full-time
…providing metric and feedback for FIU senior management and the executive. The Senior QC Analyst will report to the Group Manager, STR Quality…
Added 5 hours ago
M
Director, Marketing & Growth
Minga
Kelowna, BC
- Full-time
Turn company revenue goals into a marketing plan where every role has clear, measurable targets tied to pipeline, conversion, retention, or brand reach
Added 5 hours ago
M
Bilingual Administrative Assistant
Medavie
Moncton, NB · NB · Montreal, QC · MBC NB Head Office Moncton
- Full-time
Experience as an Executive Assistant or supporting senior leaders in a fast-paced environment is considered a strong asset.
Added 6 hours ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
…portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling…
Added 6 hours ago
T
Security Manager
TERAGO
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Own and maintain the cybersecurity strategy, roadmap, risk register, policies, standards, exceptions, and executive dashboard.
Added 6 hours ago
D
Senior Revenue Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
…commercial discipline. Join us as we elevate how client strategy, retention, and growth are delivered at…
Added 6 hours ago
D
Senior Marketing Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
…commercial discipline. Join us as we elevate how client strategy, retention, and growth are delivered at…
Added 6 hours ago
TS
Executive Director Human Resources
Tourism Saskatchewan
Regina, SK
- Full-time
The organization is seeking an Executive Director of Human Resources based in Regina. The Executive Director, Human Resources provides strategic leadership for Tourism Saskatchewan's…
Added 7 hours ago
M
Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Excellent communication and presentation skills, including experience presenting to senior and executive audiences.
Added 7 hours ago
MN
Vice President, Professional Services
March Networks
Remote, Canada
- Full-time
- Remote
…Services, Customer Success, Training, and Implementation. This executive will own the operating model, service delivery governance, technical enablement strategy, and financial performance…
Added 7 hours ago
Human Resources Business Partner
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
…this role you will provide consultative support and service to executive/senior level people leaders, to support the development and delivery of the HR agenda that aligns to the vision and…

Questrade Financial Group

Director, DevOps & Platform Engineering

AB, Canada
Vancouver, BC, Canada
MB, Canada
ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy

We’re looking for our next Director, DevOps & Platform Engineering. Could It Be You?

The role requires a leader with proven experience running 24x7 production operations and incident response for critical systems in regulated or high-availability environments. The candidate must have hands-on experience serving as the senior operational escalation point, leading major-incident triage, orchestrating cross-functional responses, and managing executive, customer, and regulatory communications.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Demonstrating readiness and history of serving as the designated 24x7 executive escalation contact for high-severity platform outages and production incidents
Having a proven ability to step in as the senior incident commander during critical system failures to coordinate cross-functional technical teams (SRE, Engineering, Security, Architecture, and Enterprise Technology).
Experiencing directing escalation workflows involving external service providers, hosting vendors, and shared services supporting after-hours coverage.
Tracking record of designing, staffing, and operating sustainable 24x7 coverage models, including evaluating and implementing follow-the-sun, dedicated overnight shifts, or hybrid staffing structures.
Having practical experience setting on-call policies - balancing primary and secondary rotation load, managing compensation or time off in lieu, standardizing shift handoffs, and actively mitigating on-call engineer burnout.
Planning and safeguarding operations during periods of elevated risk, including release windows, bank holidays, migrations, and seasonal transaction peaks
Establishing clear incident severity tiers with defined response and restoration time targets.
Having a history of embedding a blameless post-incident review (PIR) culture focused on systemic analysis, preventative remediation, and ongoing tracking of follow-up action items.
Demonstrating work in refining paging criteria, eliminating alert fatigue, reducing repeat pages, and maintaining high-quality, actionable operational runbooks.
Understanding systems for cross-training, operational documentation retention, and runbook updates to prevent institutional knowledge silos during live triage.
Experiencing directly briefing executive leadership and non-technical stakeholders during live outages regarding impact, remediation steps, and resolution ETAs
Adhering to strict notification frameworks for end users, institutional clients, and financial regulators during material disruptions.
Adhering to strict notification frameworks for end users, institutional clients, and financial regulators during material disruptions.
Collaborating directly with Security Operations and the CISO on complex incidents where security threats (e.g., breaches, configuration vulnerabilities) and operational service disruptions coincide
Ensuring centralized security logging, telemetry, and system visibility are readily accessible to accelerate investigation and resolution during an active threat.
Designing and executing proactive disaster-recovery drills, business continuity testing, failure-injection scenarios, and game-day simulations
Enforcing rigorous operational readiness assessments prior to production launches - verifying automated rollbacks, monitoring coverage, capacity, and runbooks are in place before services go live.
Tracking and presenting operational KPIs to senior leadership, specifically Availability, Time to Detect (TTD), Time to Restore (TTR), recurring incident patterns, and toil reduction metrics.

So are YOU our next Director, DevOps & Platform Engineering? You are if you…

Have 10+ years of progressive experience across Infrastructure, Site Reliability Engineering (SRE), Cloud Engineering, or Platform Engineering.
Have a 5+ years of experience leading and developing technical engineering teams.
Have a proven experience building and managing a 24x7 production operations or on-call function for business-critical systems.
Have hands-on experience running major-incident response and post-incident review (PIR) processes, including direct communication with executive stakeholders during active incidents.
Have deep practical knowledge of SRE frameworks, including defining and managing Service-Level Objectives (SLOs), Service-Level Indicators (SLIs), error budgets, availability targets, and capacity planning
Have deep experience designing and running production workloads in AWS or comparable public cloud environments.
Have strong proficiency with IaC and automation frameworks such as Terraform
Have a solid understanding of cloud networking, Identity and Access Management (IAM), secrets and certificate management, and platform security hardening

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The Director of DevOps & Platform Engineering will lead 24x7 production operations, manage incident response, and coordinate cross-functional technical teams during critical system failures. They are responsible for designing sustainable coverage models, setting on-call policies, and presenting operational KPIs to executive leadership.

Requirements

Candidates must have 10+ years of progressive experience in infrastructure, SRE, or platform engineering, including 5+ years in a leadership role. Proven expertise in managing 24x7 production operations, AWS cloud environments, and incident response processes is required.

Skills

DevOps
Platform Engineering
Site Reliability Engineering
Incident Response
Cloud Engineering
AWS
Terraform
Infrastructure as Code
Cloud Networking
Identity and Access Management
Platform Security
Service-Level Objectives
Capacity Planning
Disaster Recovery
Leadership
Communication

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Career growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

DevOps
Platform Engineering
Site Reliability Engineering
SRE
Cloud Engineering
AWS
Terraform
Infrastructure as Code
IaC
Incident Response
Post-incident Review
PIR
SLO
SLI
Cloud Networking
IAM
Disaster Recovery
Business Continuity
Fintech
Production Operations
Automation
Security Hardening
KPI
Availability
TTR
TTD
Toil Reduction
Executive Leadership
Hybrid
Regulatory Compliance

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