Jobs in Canada

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Added 14 hours ago
Manager, Actuarial Insurance Solutions (AIS) - Life & Health (Toronto)
Deloitte
Toronto, ON
As a Manager in the Actuarial practice, you will be leading teams and engagements and contributing to market initiatives. You will:
Added 14 hours ago
Technical Product Manager, Deloitte Global CoRe
Deloitte
Toronto, ON
…Global Business Services organization, as a Technical Product Manager, you will lead products and technology-enabled solutions from problem discovery and inception through implementation,…
Added 14 hours ago
K
Manager, ML/AI Engineer, Data & AI
KPMG
Toronto, ON · Vancouver, BC
- Full-time
Execute ML/AI engineering tasks including exploratory data analysis, data preparation, model development (e.g., forecasting, classification, recommendation, anomaly detection) using tech…
Added 14 hours ago
H
Staff Engineer, Applied AI
Headstart
Toronto, ON
- $265,000 USD / year
- Full-time
- Hybrid
- Proven full-stack depth: backend services (Python), datastores, React/Next.js, optionally ML
Added 14 hours ago
D
Senior Business Solutions Architect
Danaher
London, ON
- $130,000 to $135,000 CAD / year
- Full-time
Python (Pandas) for data analysis, automation, and analytics solution development.
Added 14 hours ago
SD
Sr Data Engineer
Symbiotic Digital
Adelaide, ON
- Contract
Call is seeking a highly technical Senior Data Engineer to support the Manager,
Added 14 hours ago
CL
Senior SysOps Specialist (Permanent) - Vancouver Head Office - 2026.095
Community Living BC
Vancouver, BC
- From $90,797.03 CAD / year
- Full-time
Reporting to the Manager, IT Operations, this role is responsible for the operational management, maintenance, and optimization of CLBC's Amazon Web Services (AWS) cloud infrastructure. The…
Added 15 hours ago
AS
Senior Business Solutions Architect
AB Sciex LP
London, ON
- $130,000 to $135,000 CAD / year
- Full-time
Python (Pandas) for data analysis, automation, and analytics solution development.
Added 15 hours ago
CS
Sr. Manager, Technical Architect – Enterprise AI Solutions
Canadian Solar Inc.
Canada
- Full-time
- Hybrid
…solutions across global business operations. This role leads the development of scalable AI platforms, enterprise copilots, automation frameworks, and advanced analytics capabilities…
Added 15 hours ago
CS
Sr. SAP S/4HANA PCE Operations & Integration Lead
Canadian Solar Inc.
Kitchener, ON
- Full-time
- Hybrid
Manage and coordinate SAP Transport Management System activities across Development, QA, and Production environments.
Added 15 hours ago
RC
Senior Software Development Engineer
Remitly Canada Operations, Inc.
Burnaby, BC
- Full-time
…customers and business. You will report to the Senior Engineering Manager in…
Added 15 hours ago
Senior DevOps Engineer - Cloud Operations
Black Duck Software, Inc.
Calgary, AB
…security and quality in DevSecOps and throughout the software development life…
Added 15 hours ago
F
Solutions Engineer
Feathery
Toronto, ON
- $100,000 to $135,000 CAD / year
- Full-time
- Hybrid
- Basic familiarity with Python (able to build/debug API's)
Added 15 hours ago
Senior People Scientist, Talent Management
StackAdapt
Canada
Build measurement frameworks that assess what matters most: performance quality, manager effectiveness, and employee engagement, using sound psychometric and statistical methods.
Added 15 hours ago
Tech Lead - Python
Nearform
Canada
Training and Development Allowance - Nearform is committed to supporting and investing in employees’ ongoing learning and professional development. You will be encouraged to pursue relevant…
Added 15 hours ago
Director, Solutions Architecture & Pre-Sales
Nearform
Canada
Training and Development Allowance - Nearform is committed to supporting and investing in employees’ ongoing learning and professional development. You will be encouraged to pursue relevant…
Added 15 hours ago
Senior Software Engineer - Python & AI
Nearform
Canada
Training and Development Allowance - Nearform is committed to supporting and investing in employees’ ongoing learning and professional development. You will be encouraged to pursue relevant…
Added 15 hours ago
R
Senior Manager, AI Engineering (.NET)
RBC
Toronto, ON
- Full-time
Must have a strong technical background, with practical experience supporting integration testing, and development with one or more language (.Net, Java, Python)
Added 16 hours ago
A
Staff Software Engineer, Analytics and Reporting Solutions ⭐
Achievers
Toronto, ON
- Full-time
…gets done. Our tech stack leverages microservices built with Python and Go, running on GCP and Kubernetes. We're creating smoother, smarter, and more delightful experiences for our users,…
Added 16 hours ago
QF
Manager, Data Science
Questrade Financial Group
Toronto, ON
- Full-time
We’re looking for our next Manager, Data Science
Added 16 hours ago
S
Product Engineer, Agentic Payments
Snaplii
Toronto, ON · Etobicoke, ON
- $200,000 to $250,000 CAD / year
- Internship
You own features from the customer problem to production. There is no product manager writing tickets. You decide what to build with the CEO, product and our partners, then you build it and…
Added 18 hours ago
QF
Manager, Reporting and Analysis
Questrade Financial Group
Toronto, ON
- Full-time
We’re looking for our next Senior Manager, Data Science & Service Intelligence
Added 22 hours ago
D
Product Desinger - Electrical
Dometic
Richmond, BC
- $104,000 to $120,000 CAD / year
- Full-time
…Designer - Electrical. This position reports to Electrical Design Manager and will work in Vancouver,…
Added 22 hours ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
Provide hands-on leadership of a small team as people manager while building reports.
Added 22 hours ago
T
Information Security Specialist - Attack Surface Reduction (Cyber Threat Hunting)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Questrade Financial Group

Manager, Reporting and Analysis

Toronto, ON, Canada

$120,000 - $140,000 CAD · Full-time

Apply on job-boards.greenhouse.io About employer

Application link verified · Nov 14, 2026. Applications open in a new tab.

Job details

Pay: $120,000 - $140,000 CAD
Job type: Full-time
Apply by: Dec 13, 2026
Work location: A hybrid environment, with at least three days in the office built for working together
Posting language: English
Posted: Nov 13, 2026

Original job description

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req 4357

The return on your career investment

Compensation and incentives built to reward the value you bring.
RRSP matching of up to 6%.
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
$5,000 in tuition subsidies for job-related courses, every year.
100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
A hybrid environment, with at least three days in the office built for working together.
Paid vacation, personal, and sick days.
A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Data Science & Service Intelligence

The Sr. Manager, Data Science & Service Intelligence is accountable for rebuilding how Sales & Service leverages data, predictive models, and conversational AI to drive operational decisions. Operating as a hands-on player-coach, this role leads the transformation of reporting into predictive service intelligence, establishing governed metrics in BigQuery and Power BI while connecting telephony, CRM, and cloud warehouse ecosystems. The role partners cross-functionally with Workforce Management, Product, Technology, and operational leadership to isolate root causes of friction and measurably elevate client experience across channels

The Mandate

In this role, responsibilities include but are not limited to:

Establishing and owning the metric framework for Sales & Service as a single source of truth, building governed data models in Google BigQuery and self-serve Power BI dashboards while retiring redundant legacy reporting and enforcing data quality and lineage standards.
Architecting and maintaining reliable data pipelines and API integrations across Genesys Cloud, Salesforce, Google BigQuery, and internal platforms, breaking down operational silos in collaboration with central Data and Technology teams.
Personally developing predictive models, statistical forecasts (e.g., volume, handle time, attrition risk), and controlled experimentation pilots using Python and advanced SQL, providing the analytical modeling engine for Workforce Management and operational planning.
Owning the end-to-end measurement framework for conversational AI across voice and chat (containment, resolution accuracy, escalation behavior, unit cost), analyzing conversation transcripts at scale to uncover failure points and steer model improvements with automation teams.
Interrogating contact patterns, escalation trends, and client feedback to quantify root causes of friction in volume and cost, delivering prioritized, evidence-backed business cases to Product and Technology to permanently eliminate recurring issues.
Formulating and tracking outcome-focused KPIs (centering on First Contact Resolution) for specialist pods, equipping frontline leaders with diagnostic coaching insights that measurably enhance operational performance and client experience.
Directing, mentoring, and elevating a team of analysts through disciplined technical standards and modern development workflows (including prompt engineering and LLM-assisted workflows), driving organizational scale through automation and technology rather than headcount.
Partnering across Sales & Service, Operations, Product, Technology, and external vendors, translating complex data findings into actionable executive narratives, trade-off evaluations, and strategic business decisions.

You’re ready for this mandate if you have the following qualifications

Have a Bachelor's degree in a quantitative or technical field (Statistics, Mathematics, Computer Science, Engineering, Economics, or related discipline), or equivalent practical experience.
Have 5+ years of experience in analytics, data science, or a related quantitative technical field, including at least 2 years directly leading, mentoring, or guiding the technical work of analysts.
Have advanced SQL proficiency querying cloud data warehouses (e.g., Google BigQuery) and working proficiency in Python or R for statistical analysis and predictive modeling.
Have hands-on experience integrating multi-source operational data (telephony, CRM, data warehouses), creating data pipelines/APIs, and developing enterprise-grade business intelligence reporting (e.g., Power BI).
Have a demonstrated track record taking a predictive model, statistical forecast, or experiment from initial concept to active business implementation that directly influenced operational decisions.

Nice to have

Have applied experience measuring, tuning, or evaluating conversational AI / virtual agent systems across chat and voice channels.
Have prior domain experience in contact centers, operations, or a regulated financial services/brokerage environment.
Have hands-on familiarity with Genesys Cloud and Salesforce operational data models.
Have experience with analytics engineering practices and tooling (e.g., dbt, data transformation modeling, orchestration)

Enter your career inflection point. Apply now.

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Base salary range

$120,000 - $140,000 CAD

Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

Lead the transformation of Sales and Service reporting into governed, predictive service intelligence by building data models, dashboards, pipelines, forecasts, and conversational AI measurement frameworks. Guide analysts and partner with operational, product, technology, and vendor teams to identify service friction, improve performance and client experience, and translate findings into business decisions.

Requirements

A bachelor's degree in a quantitative or technical field, or equivalent practical experience, is required, along with at least five years of relevant analytics or data science experience and two years leading or mentoring analysts. Candidates need advanced SQL, working proficiency in Python or R, experience integrating operational data and building enterprise BI reporting, and a record of implementing a model, forecast, or experiment that influenced operations.

Skills

Advanced SQL
Python
Predictive Modeling
Statistical Forecasting
Google BigQuery
Power BI
Data Pipelines
API Integration
Data Modeling
Data Quality And Lineage
Conversational AI Measurement
Contact Center Analytics
Workforce Management
Analytics Engineering
Team Leadership
Executive Communication

Benefits

RRSP Matching
Health And Wellness Resources
Mental Health Coverage
Tuition Subsidy
Parental Leave Top-Up
Paid Vacation
Personal Days
Sick Days
Community Care Day

Visa sponsorship

Not detected in the job text

Keywords

Google BigQuery
Power BI
Python
R
Advanced SQL
Genesys Cloud
Salesforce
Data Science
Predictive Modeling
Statistical Forecasting
Controlled Experimentation
Conversational AI
Virtual Agents
Contact Center Analytics
Workforce Management
Data Pipelines
API Integration
Data Governance
Data Quality
Data Lineage
Analytics Engineering
Dbt
Data Orchestration
Prompt Engineering
LLM-Assisted Workflows
First Contact Resolution
Operational Planning
Client Experience
Financial Services
CRM

Seniority

Senior

Perks

Generous paid time off
Parental leave
Retirement plan
Tuition support
Performance bonus
Wellness program

Tools

Google BigQuery
Power BI
Genesys Cloud
Salesforce
Python
SQL
dbt

Languages

English

Fields of study

Statistics
Mathematics
Computer Science
Engineering
Economics

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Work requirements

Jobs in Canada