Jobs in Canada

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Added 8 mins ago
UW
Database Curator (211 PEI)
United Way Maritimes
Charlottetown, PE
- Full-time
Experience with Business Intelligence (BI) tools or data analytics
Added 11 mins ago
W
Maintenance Manager
Weyerhaeuser
ON · Kenora, ON
- Full-time
…collective team, and our Core Values and People Principles guide our business decisions and how we operate every day. Weyerhaeuser is searching for a Maintenance and Engineering…
Added 11 mins ago
W
Electrical and Instrumentation Supervisor - Kenora, ON
Weyerhaeuser
ON · Kenora, ON
- Full-time
…achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who…
Added 11 mins ago
QF
Manager, Reporting and Analysis
Questrade Financial Group
Toronto, ON
- Full-time
…creating data pipelines/APIs, and developing enterprise-grade business intelligence reporting (e.g., Power…
Added 26 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Through demonstrated proficiency in quality improvement and business methodologies, education, innovation, and role modeling, the consultant will assist programs to:
Added 26 mins ago
BC
HR Generalist (Recruitment & Labour Relations)
Brant Community Healthcare System
Brantford, ON
- Full-time
In addition to recruitment responsibilities, you will work alongside HR Business Partners to support labour relations activities, including attendance management, exit interviews,…
Added 26 mins ago
S
Seasonal Associate
Sephora
Charlottetown, PE
- $18 to $21.2 CAD / hour
…supporting both store operations and onstage service during peak business moments. You’ll create a welcoming experience while maintaining a stocked, visually ready store. If you thrive in a…
Added 26 mins ago
S
Services Lead, Stores - Full Time
Sephora
Kingston, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust…
Added 26 mins ago
CB
Electrical Journeyperson
CapWest Build
Vancouver, BC · Kovac Electric
- Full-time
Generous referral program ranging from $500-$2,500 depending on business need.
Added 41 mins ago
C
Client Engagement Associate
CIBC
Parksville, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 41 mins ago
C
Client Engagement Associate
CIBC
Parksville, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
GC
Associate Manager, Business Operations
Game Companies
Toronto, ON
- Full-time
Zynga, the global leader in mobile games, is currently seeking a full-time Associate Manager, Business Operations. We are looking for a highly organized, self-motivated operator who excels…
Added 1 hour ago
OR
Multi Dwelling Unit Territory Representatives ( Sales and Marketing) - NB
OSL Retail Services
Moncton, NB
- Full-time
…world-class entertainment and communication services to residential, business, and public sector customers across Canada. If you are a motivated and results-driven individual with a passion…
Added 1 hour ago
KA
Business Development Representative
Katalyze AI
Toronto, ON
- Full-time
Added 1 hour ago
FI
Staff Product Consultant (6-month contract)
Fulfillment IQ
Remote, Canada
- Contract
- Remote
Strongly preferred: experience connecting product decisions to business value, including working with finance on value and effort cases.
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 2 hours ago
KD
Territory Sales Rep
Keurig Dr Pepper
Quebec, QC
- Full-time
Added 2 hours ago
S
Services Lead, Stores - Full Time
sephora.com
Kingston, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust…
Added 2 hours ago
M
Software Engineer - Front End
Microsoft
Vancouver, BC
- Full-time
…integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure…
Added 2 hours ago
M
Industry Advisor, Oil & Gas
Microsoft
Edmonton, AB · Calgary, AB
- Full-time
…customers turn production and operations priorities into measurable business…
Added 2 hours ago
V
Community Relations Coordinator
Vale
Canada
- Full-time
…to aerospace, batteries to magnets, robotics to artificial intelligence, a secure and responsible supply of critical minerals is fundamental to power modern technologies. And at Vale Base…
Added 2 hours ago
V
Principal Engineer
Vale
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
…to aerospace, batteries to magnets, robotics to artificial intelligence, a secure and responsible supply of critical minerals is fundamental to power modern technologies. And at Vale Base…
Added 2 hours ago
EM
Visiting Assistant Professor, Health Care Administration, Health Informatics and Information Management
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Additionally, the applicant must hold an AHIMA credential · Licensure & Certifications: Must hold an AHIMA credential; RHIA, RHIT, or CCS preferred
Added 2 hours ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Saskatoon, SK
- Part-time
Maximize store business results by consistently creating exceptional Customer experiences.
Added 2 hours ago
JB
Supervisor, Logistics - Purchasing
Joseph Brant Hospital & Foundation
Burlington, ON
- Full-time

Questrade Financial Group

Manager, Reporting and Analysis

Toronto, ON, Canada

$120,000 - $140,000 CAD · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $120,000 - $140,000 CAD
Job type: Full-time
Apply by: Dec 13, 2026
Work location: A hybrid environment, with at least three days in the office built for working together
Posting language: English
Posted: Nov 13, 2026

Original job description

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req 4357

The return on your career investment

Compensation and incentives built to reward the value you bring.
RRSP matching of up to 6%.
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
$5,000 in tuition subsidies for job-related courses, every year.
100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
A hybrid environment, with at least three days in the office built for working together.
Paid vacation, personal, and sick days.
A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Data Science & Service Intelligence

The Sr. Manager, Data Science & Service Intelligence is accountable for rebuilding how Sales & Service leverages data, predictive models, and conversational AI to drive operational decisions. Operating as a hands-on player-coach, this role leads the transformation of reporting into predictive service intelligence, establishing governed metrics in BigQuery and Power BI while connecting telephony, CRM, and cloud warehouse ecosystems. The role partners cross-functionally with Workforce Management, Product, Technology, and operational leadership to isolate root causes of friction and measurably elevate client experience across channels

The Mandate

In this role, responsibilities include but are not limited to:

Establishing and owning the metric framework for Sales & Service as a single source of truth, building governed data models in Google BigQuery and self-serve Power BI dashboards while retiring redundant legacy reporting and enforcing data quality and lineage standards.
Architecting and maintaining reliable data pipelines and API integrations across Genesys Cloud, Salesforce, Google BigQuery, and internal platforms, breaking down operational silos in collaboration with central Data and Technology teams.
Personally developing predictive models, statistical forecasts (e.g., volume, handle time, attrition risk), and controlled experimentation pilots using Python and advanced SQL, providing the analytical modeling engine for Workforce Management and operational planning.
Owning the end-to-end measurement framework for conversational AI across voice and chat (containment, resolution accuracy, escalation behavior, unit cost), analyzing conversation transcripts at scale to uncover failure points and steer model improvements with automation teams.
Interrogating contact patterns, escalation trends, and client feedback to quantify root causes of friction in volume and cost, delivering prioritized, evidence-backed business cases to Product and Technology to permanently eliminate recurring issues.
Formulating and tracking outcome-focused KPIs (centering on First Contact Resolution) for specialist pods, equipping frontline leaders with diagnostic coaching insights that measurably enhance operational performance and client experience.
Directing, mentoring, and elevating a team of analysts through disciplined technical standards and modern development workflows (including prompt engineering and LLM-assisted workflows), driving organizational scale through automation and technology rather than headcount.
Partnering across Sales & Service, Operations, Product, Technology, and external vendors, translating complex data findings into actionable executive narratives, trade-off evaluations, and strategic business decisions.

You’re ready for this mandate if you have the following qualifications

Have a Bachelor's degree in a quantitative or technical field (Statistics, Mathematics, Computer Science, Engineering, Economics, or related discipline), or equivalent practical experience.
Have 5+ years of experience in analytics, data science, or a related quantitative technical field, including at least 2 years directly leading, mentoring, or guiding the technical work of analysts.
Have advanced SQL proficiency querying cloud data warehouses (e.g., Google BigQuery) and working proficiency in Python or R for statistical analysis and predictive modeling.
Have hands-on experience integrating multi-source operational data (telephony, CRM, data warehouses), creating data pipelines/APIs, and developing enterprise-grade business intelligence reporting (e.g., Power BI).
Have a demonstrated track record taking a predictive model, statistical forecast, or experiment from initial concept to active business implementation that directly influenced operational decisions.

Nice to have

Have applied experience measuring, tuning, or evaluating conversational AI / virtual agent systems across chat and voice channels.
Have prior domain experience in contact centers, operations, or a regulated financial services/brokerage environment.
Have hands-on familiarity with Genesys Cloud and Salesforce operational data models.
Have experience with analytics engineering practices and tooling (e.g., dbt, data transformation modeling, orchestration)

Enter your career inflection point. Apply now.

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Base salary range

$120,000 - $140,000 CAD

Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the transformation of Sales and Service reporting into governed, predictive service intelligence by building data models, dashboards, pipelines, forecasts, and conversational AI measurement frameworks. Guide analysts and partner with operational, product, technology, and vendor teams to identify service friction, improve performance and client experience, and translate findings into business decisions.

Requirements

A bachelor's degree in a quantitative or technical field, or equivalent practical experience, is required, along with at least five years of relevant analytics or data science experience and two years leading or mentoring analysts. Candidates need advanced SQL, working proficiency in Python or R, experience integrating operational data and building enterprise BI reporting, and a record of implementing a model, forecast, or experiment that influenced operations.

Skills

Advanced SQL
Python
Predictive Modeling
Statistical Forecasting
Google BigQuery
Power BI
Data Pipelines
API Integration
Data Modeling
Data Quality And Lineage
Conversational AI Measurement
Contact Center Analytics
Workforce Management
Analytics Engineering
Team Leadership
Executive Communication

Benefits

RRSP Matching
Health And Wellness Resources
Mental Health Coverage
Tuition Subsidy
Parental Leave Top-Up
Paid Vacation
Personal Days
Sick Days
Community Care Day

Visa sponsorship

Not detected in the job text

Keywords

Google BigQuery
Power BI
Python
R
Advanced SQL
Genesys Cloud
Salesforce
Data Science
Predictive Modeling
Statistical Forecasting
Controlled Experimentation
Conversational AI
Virtual Agents
Contact Center Analytics
Workforce Management
Data Pipelines
API Integration
Data Governance
Data Quality
Data Lineage
Analytics Engineering
Dbt
Data Orchestration
Prompt Engineering
LLM-Assisted Workflows
First Contact Resolution
Operational Planning
Client Experience
Financial Services
CRM

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Work requirements

Jobs in Canada