Jobs in Canada

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Added 24 mins ago
SA
Accounting and Finance Administrator
SSP America
Kelowna, BC
- Full-time
Performs any other duties as assigned by Manager.
Added 54 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Kelowna, BC
- Full-time
Employee Share Ownership Program (Shoppers Drug Mart) – a 25% company match of up to 5% of your base salary.
Added 54 mins ago
Operations Administrative Support Officer
City of Vancouver
Vancouver, BC
In coordination with the NMHO Facilities Manager prepares purchase orders for routine maintenance, service calls, materials and supplies, etc. Coordinates vendor site visits for quote and…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 1 hour ago
LH
Registered Massage Therapist
Lifemark Health Group
Ottawa, ON
- $61,901 to $90,788 CAD / year
- Full-time
Employee Share Ownership Program (Shoppers Drug Mart) – a 25% company match of up to 5% of your base salary.
Added 1 hour ago
LH
Registered Massage Therapist
Lifemark Health Group
Ottawa, ON
- $61,901 to $90,788 CAD / year
- Full-time
Employee Share Ownership Program (Shoppers Drug Mart) – a 25% company match of up to 5% of your base salary.
Added 1 hour ago
LH
Registered Massage Therapist
Lifemark Health Group
Ottawa, ON
- $61,901 to $90,788 CAD / year
- Part-time
Employee Share Ownership Program (Shoppers Drug Mart) – a 25% company match of up to 5% of your base salary.
Added 1 hour ago
LH
Occupational Therapist
Lifemark Health Group
Peterborough, ON
- $69,826 to $102,411 CAD / year
- Part-time
Employee Share Ownership Program (Shoppers Drug Mart) – a 25% company match of up to 5% of your base salary.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 2 hours ago
RT
Applications Architect - Senior
Russell Tobin
Toronto, ON
- $96.15 CAD / hour
- Full-time
For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage…
Added 2 hours ago
H
Service Manager
Houle
Kelowna, BC
- Full-time
3–5 years in a similar leadership role in electrical service, construction, or a comparable service environment; Service Manager experience in a related trade or market preferred
Added 2 hours ago
DD
The Shoe Co. - Store Manager
DSW Designer Shoe Warehouse
Windsor, ON
- Full-time
24/7 support available through our Employee Assistance Program to speak with licensed counselors, work/life specialists, legal and financial assistance, and more.
Added 2 hours ago
S
[26-123] Program Manager - Temporary
SOURCES
Surrey, BC
- Temporary
Must possess a current Class 5 B.C
Added 2 hours ago
K
Manager, Government Solutions
KPMG
Edmonton, AB
- Full-time
Experience with policy analysis, program review or evaluation, jurisdictional scans, strategic planning, business cases, operating model design, process mapping, organizational design,…
Added 2 hours ago
K
Manager, Government Solutions
KPMG
Halifax, NS
- Full-time
Experience with policy analysis, program review or evaluation, jurisdictional scans, strategic planning, business cases, operating model design, process mapping, organizational design,…
Added 2 hours ago
TC
Manager, Area Planning and Sales Inventory
The Church of Jesus Christ of Latter-day Saints
Calgary, AB
- Full-time
…States. Success is measured by key operating metrics and customer/employee satisfaction. It also leads warehousing and logistics, printing, retail expansion, and may help with other…
Added 2 hours ago
M&
Quality Technician
Mitchell & Associates
Vaughan, ON
- Full-time
Weld experience and/ or inspection experience
Added 2 hours ago
UO
Production Manager
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance…
Added 2 hours ago
UO
Administrative Coordinator
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Reporting to the Administrative Manager (AM), the Administrative Coordinator (AC) – Women in Mathematics (WiM) is leading WiM’s Directed Reading & Research Program (DRP) by ensuring the…
Added 2 hours ago
UO
Undergraduate Program Coordinator and Advisor
University of Waterloo
Waterloo, ON
- Full-time
The Undergraduate (UG) Program Coordinator and Advisor enhances the quality of the undergrad student experience, and is a key contributor to student success, ensuring the delivery of…
Added 2 hours ago
UO
International Partnerships Officer
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance…
Added 2 hours ago
UO
Lab Instructor, Bioengineering
University of Waterloo
Waterloo, ON · Douglas Wright Engineering Blg
- Full-time
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance…

Questrade Financial Group

Senior Manager, Account Management - Questbank

Toronto, ON, Canada

Base salary range: $125,000 - $135,000

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Pay: Base salary range: $125,000 - $135,000
Work location: Work-life balance in a hybrid environment with at least 3 days in office
Posting language: English
Posted: Nov 5, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Account Management. Could It Be You?

The Senior Manager, Account Management is responsible for the performance, strategic direction, and operational risk management of the Account Management function. This leader manages and mentors Managers and, through them, Supervisors and Account Management Specialists, to drive superior client outcomes, achieve key performance metrics, and foster a high-performing, service culture.

This role is accountable for the end-to-end account management lifecycle, including the flawless, compliant execution of high-stakes, high-volume transactions such as account opening, promotions, payments, and account closures. The Senior Manager provides oversight of escalations, partners with Back Office, Treasury, Fraud, Risk, Mortgage Operations, and enterprise technology teams to manage risk and improve tools and processes, and ensures consistent adherence to all Service Level Agreements (SLAs) and regulatory standards.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Strategic Leadership & Team Development

Shaping and executing our strategy for client experience and account management servicing, translating objectives into team priorities, processes, and measurable targets.
Leading, coaching, and mentoring Managers by setting clear goals, giving regular and candid feedback, and holding leaders accountable for team results and the growth of their Supervisors and Specialists.
Owning talent and succession planning, including assessments, career conversations, and recruitment, to build a diverse and capable leadership bench.
Partnering with Workforce Management on forecasting, staffing, and shift coverage (including evenings, weekends, and statutory holidays) to meet volume demands and SLAs.

Client Experience & Escalation Oversight

Serving as the executive escalation point for client complaints and complex or sensitive issues, seeing each one through to resolution.
Owning service results across phone, live chat, and email, including First Contact Resolution (FCR), CSAT, SLA attainment, Average Wait Time (AWT), Average Handle Time (AHT), and abandon rates.
Ensuring disputes and formal complaints are logged, investigated, and resolved in line with regulatory requirements and internal guidelines, and using client insights to improve service across the organization.

Operational Oversight & Risk Mitigation

Overseeing back-office queues, exceptions, and aged items to ensure completion within SLAs, including reconciliation and investigation of discrepancies.
Leading cross-functional collaboration with Back Office, Treasury, Fraud, Risk, and Mortgage Operations to resolve discrepancies proactively and manage systemic risks.
Driving operational efficiency through seamless handoffs of complex cases and capacity planning, and working with technology teams to improve tools like Salesforce and Genesys.

Compliance, Risk & Continuous Improvement

Cultivating and driving a strong risk and compliance culture, ensuring adherence to KYC, AML/ATF, signature standards, and client data privacy requirements.
Proactively identifying actual or potential violations and risk situations, ensuring inquiries are completed and corrective actions are taken or escalated in a timely manner.
Championing change by working with peers and department heads to improve processes, policies, and procedures, keeping procedure manuals and the knowledge base current.
Presenting performance, quality, and trend reports to senior leadership, drawing on industry and market knowledge to inform business planning.

So are YOU our next Senior Manager, Account Management - Questbank? You are if you…

Have minimum 8-10 years of customer service or operations experience in banking or financial services, ideally within money movement, credit cards, and/or mortgages.
Have minimum 5 years of experience developing, leading, and coaching a team of successful professionals and managers.
Have a post-secondary degree or diploma in business, finance, economics, or a related field preferred.
Have strong analytical skills and the ability to communicate in a professional and knowledgeable manner.
Are a self-starter who is results driven, exemplifies the spirit of a team player, and brings a positive, can-do attitude with creative solutions to problems.
Are able to build healthy working relationships with team and peers, and to use open communication and collaboration to solve problems and manage deliverables.
Work well in a dynamic, fast-paced environment and navigate organizational change.

Compensation Information:

Base salary range: $125,000 - $135,000
The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Senior Manager is responsible for the strategic direction, operational risk management, and performance of the Account Management function. They lead and mentor teams to ensure compliant execution of high-stakes transactions and superior client outcomes.

Requirements

Candidates must have 8-10 years of experience in banking or financial services and at least 5 years of leadership experience. A post-secondary degree or diploma in business, finance, or economics is preferred.

Skills

Strategic leadership
Team development
Operational risk management
Client experience management
Financial services
Account management
Performance metrics
Stakeholder management
Compliance
KYC
AML
Data privacy
Process improvement
Change management
Analytical skills
Coaching

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Financial Services
Questrade
Operations
Risk Management
Compliance
KYC
AML
Salesforce
Genesys
Strategic Leadership
Client Experience
Workforce Management
Fintech
Mortgage Operations
Treasury
Fraud Prevention
SLA
CSAT
First Contact Resolution
Performance Management
Succession Planning
Process Optimization
Banking
Money Movement
Credit Cards
Data Privacy
Operational Efficiency
Change Management
Business Planning

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Work requirements

Jobs in Canada