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Added 11 mins ago
VI
Senior Office Experience Ambassador
Vector Institute
Toronto, ON
- $51,500 to $64,400 CAD / year
- Full-time
…Senior Ambassador works closely with the Office Experience Manager and provides operational guidance and mentorship to other Office Experience Ambassadors, without formal people-management…
Added 11 mins ago
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MEP Project Manager
GagaMuller
Kamloops, BC
- Full-time
We are looking for a MEP Project Manager to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective sense of…
Added 11 mins ago
A
Project Manager – IT & Cloud Delivery
Acunor
Toronto, ON
- Contract
Seeking an experienced Project Manager to lead IT and cloud projects throughout the delivery lifecycle. The role involves ownership of scope, schedules, budgets, resources, risks and…
Added 11 mins ago
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Project Manager (Substations)
GagaMuller
Regina, SK
- Full-time
We are looking for a Project Manager (Substations) to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective…
Added 11 mins ago
DI
Analyste de Crédit et de Recouvrement | Credit and Collection Analyst
Delmar International Inc.
Toronto, ON
- Full-time
Reporting to the Corporate Credit Manager, the Credit Analyst is responsible for managing a portfolio of Accounts Receivable to meet or exceed corporate objectives within established…
Added 11 mins ago
A
Business Development Representative
Alphabyte
Canada
- Full-time
…and growing fast. We are hiring a cohort of four full-time Business Development Representatives to start together in January,…
Added 11 mins ago
DM
Executive Assistant - Finance & Business Operations
Danton Medical Clinic
Toronto, ON · Scarborough, ON
- $37,000 to $40,000 CAD / year
- Full-time
Experience working directly with a business owner or senior manager.
Added 11 mins ago
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Commercial (Contracts) Manager
Aecon Group Inc.
AB · Greater Edmonton Metropolitan Area
- Full-time
Under the direction of the Project Director, the Commercial (Contracts) Manager will provide highly specialized knowledge in overseeing the commercial strategy on a project. This individual…
Added 11 mins ago
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Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 11 mins ago
PC
Project Technologist
Pinchin Canada
Mississauga, ON
- Full-time
Pinchin is seeking a Project Technologist to join our Environmental Due Diligence team in the GTA. The role reports to the Operations Manager.
Added 11 mins ago
OM
Campaign Manager, Social
Omnicom Media
Toronto, ON
- Full-time
As a Campaign Manager, Paid Social Activation, you will own the execution and performance of paid social campaigns across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit,…
Added 11 mins ago
G
MEP Project Manager
GagaMuller
Merritt, BC
- Full-time
We are looking for a MEP Project Manager to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective sense of…
Added 11 mins ago
AW
Assistant Store Manager
Agilus Work Solutions
Cornwall, ON
- Full-time
Agilus by Synergie is recruiting for an Assistant Store Manager in the Retail Sector in Cornwall, Ontario.
Added 11 mins ago
S&
Manager, Complex Accounting
Stevenson & White
Ottawa, ON
- $120,000 to $140,000 CAD / year
- Full-time
…opportunity. Reporting to the Director of Financial Reporting, the Manager, Complex Accounting, will oversee the assessment of complex accounting matters and financial transactions,…
Added 11 mins ago
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Wind Technician, Melancthon
TransAlta
Shelburne, ON
- Full-time
Support the daily operations and maintenance plan in alignment with the Supervisor’s business plan by driving operational performance, achievement of business results, and continuous…
Added 11 mins ago
RF
Human Resources Assistant
Real Fruit Bubble Tea
Markham, ON
- $45,000 to $60,000 CAD / year
- Full-time
…across Canada and the United States, we are a rapidly expanding business looking for motivated individuals to join our team and grow with…
Added 11 mins ago
AI
Recruiter
American Iron & Metal (AIM)
Laval, QC
- Full-time
Reporting to the Senior Manager, Talent Acquisition, the Talent Acquisition Specialist will work closely with hiring managers to understand their staffing needs and will play a key role in…
Added 11 mins ago
CM
Client Service Specialist, Client Account & Access Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Manager, Client Account and Access Management, the Client Service Specialist is responsible for supporting and leading client account set up and maintenance activities,…
Added 11 mins ago
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Sr. Connectivity Partnership Manager
Geotab
Oakville, ON
- Full-time
Role Description The Sr. Connectivity Partnership Manager is a full-time role responsible for leading and expanding strategic connectivity partnerships that drive growth and innovation…
Added 11 mins ago
D
Store Manager - Diesel Yorkdale
Diesel
Toronto, ON
- Full-time
The Store Manager is the business owner of the store results, accountable for delivering sales and profitability targets while bringing the brand's identity to life in every client…
Added 11 mins ago
PC
Project Technologist
Pinchin Canada
Richmond, BC
- Full-time
Pinchin is seeking a Project Technologist to join our Environmental Due Diligence team in Burnaby. The role reports to the Operations Manager.
Added 11 mins ago
DU
Grad Studies Generalist Clerk
Dalhousie University
Halifax, NS
- Full-time
…programs. Reporting jointly to the Program Officer and Senior Manager, Professional Development & Student Engagement, the Grad Studies Generalist Clerk supports graduate student programs…
Added 11 mins ago
TR
Service Project Manager (Electrical)
Taylor Ryan Executive Search Partners
Burnaby, BC
- $85,000 to $110,000 CAD / year
- Full-time
We’re working with an established electrical contractor looking to add a Project Manager / Estimator to their service division in Burnaby. This is an excellent opportunity for someone with…
Added 11 mins ago
C
Senior Manager, Product Positioning
CIBC
Toronto, ON
- Full-time
…job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the…
Added 11 mins ago
HF
Fund Accounting Manager (Credit Funds)
HS Financial Technologies
Halifax, NS
- Full-time
A Fund Accounting Manager (Credit Funds) will be required to manage the overall NAV calculation process within the guidelines and procedures provided by HS Financial Technologies (formerly…

Questrade Financial Group

Senior Manager, Data Science & Service Intelligence

Toronto, ON, Canada

Base salary range: $120,000 - $140,000

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Job details

Pay: Base salary range: $120,000 - $140,000
Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Data Science & Service Intelligence. Could It Be You?

The Sr. Manager, Data Science & Service Intelligence is accountable for rebuilding how Sales & Service leverages data, predictive models, and conversational AI to drive operational decisions. Operating as a hands-on player-coach, this role leads the transformation of reporting into predictive service intelligence, establishing governed metrics in BigQuery and Power BI while connecting telephony, CRM, and cloud warehouse ecosystems. The role partners cross-functionally with Workforce Management, Product, Technology, and operational leadership to isolate root causes of friction and measurably elevate client experience across channels

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Establishing and owning the metric framework for Sales & Service as a single source of truth, building governed data models in Google BigQuery and self-serve Power BI dashboards while retiring redundant legacy reporting and enforcing data quality and lineage standards.
Architecting and maintaining reliable data pipelines and API integrations across Genesys Cloud, Salesforce, Google BigQuery, and internal platforms, breaking down operational silos in collaboration with central Data and Technology teams.
Personally developing predictive models, statistical forecasts (e.g., volume, handle time, attrition risk), and controlled experimentation pilots using Python and advanced SQL, providing the analytical modeling engine for Workforce Management and operational planning.
Owning the end-to-end measurement framework for conversational AI across voice and chat (containment, resolution accuracy, escalation behavior, unit cost), analyzing conversation transcripts at scale to uncover failure points and steer model improvements with automation teams.
Interrogating contact patterns, escalation trends, and client feedback to quantify root causes of friction in volume and cost, delivering prioritized, evidence-backed business cases to Product and Technology to permanently eliminate recurring issues.
Formulating and tracking outcome-focused KPIs (centering on First Contact Resolution) for specialist pods, equipping frontline leaders with diagnostic coaching insights that measurably enhance operational performance and client experience.
Directing, mentoring, and elevating a team of analysts through disciplined technical standards and modern development workflows (including prompt engineering and LLM-assisted workflows), driving organizational scale through automation and technology rather than headcount.
Partnering across Sales & Service, Operations, Product, Technology, and external vendors, translating complex data findings into actionable executive narratives, trade-off evaluations, and strategic business decisions.

So are YOU our next Senior Manager, Data Science & Service Intelligence? You are if you…

Have a Bachelor's degree in a quantitative or technical field (Statistics, Mathematics, Computer Science, Engineering, Economics, or related discipline), or equivalent practical experience.
Have 5+ years of experience in analytics, data science, or a related quantitative technical field, including at least 2 years directly leading, mentoring, or guiding the technical work of analysts.
Have advanced SQL proficiency querying cloud data warehouses (e.g., Google BigQuery) and working proficiency in Python or R for statistical analysis and predictive modeling.
Have hands-on experience integrating multi-source operational data (telephony, CRM, data warehouses), creating data pipelines/APIs, and developing enterprise-grade business intelligence reporting (e.g., Power BI).
Have a demonstrated track record taking a predictive model, statistical forecast, or experiment from initial concept to active business implementation that directly influenced operational decisions.

Additional kudos if you…

Have applied experience measuring, tuning, or evaluating conversational AI / virtual agent systems across chat and voice channels.
Have prior domain experience in contact centers, operations, or a regulated financial services/brokerage environment.
Have hands-on familiarity with Genesys Cloud and Salesforce operational data models.
Have experience with analytics engineering practices and tooling (e.g., dbt, data transformation modeling, orchestration)

Compensation Information:

Base salary range: $120,000 - $140,000
The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The Senior Manager will lead the transformation of Sales & Service data into predictive intelligence by building governed models and automated pipelines. They will act as a player-coach to mentor analysts while partnering cross-functionally to optimize client experience and operational performance.

Requirements

Candidates must have a bachelor's degree in a quantitative field and at least 5 years of experience in analytics or data science, including 2 years of leadership. Proficiency in SQL, Python, and cloud data warehouse integration is required, along with a proven track record of implementing predictive models.

Skills

Data science
Predictive modeling
Conversational AI
SQL
Python
Google BigQuery
Power BI
Data pipelines
API integration
Statistical forecasting
Salesforce
Genesys Cloud
Data governance
Team leadership
First contact resolution
Operational analytics

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities
Community causes contribution

Visa sponsorship

Not detected in the job text

Keywords

Data Science
Service Intelligence
Predictive Modeling
Conversational AI
BigQuery
Power BI
SQL
Python
Genesys Cloud
Salesforce
Data Pipelines
API
Statistical Analysis
Workforce Management
First Contact Resolution
Operational Planning
Data Governance
LLM
Prompt Engineering
Fintech
Analytics Engineering
dbt
Business Intelligence
Customer Experience
KPIs
Automation
Statistical Forecasting
Data Quality
Lineage Standards
Cloud Warehouse

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