Find work in Canada.

515,387 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
F
Webber - Project Manager - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
…and quality while solving complex project challenges using field experience, innovative construction methods and BIM technology. As a subsidiary of Ferrovial, Webber has access to a global…
Added 5 mins ago
Buyer and Materials Specialist
Metergy Solutions
Ottawa, ON
Escalate supplier, cost, quality, availability or delivery concerns to the Supply Chain Manager.
Added 5 mins ago
S&
Planner, Demand Planning
Silk & Snow
Toronto, ON
- Full-time
Silk & Snow is seeking an analytical Planner, Demand Planning to join our Demand Planning team reporting to the Manager, Demand Planning. In this role, you will be responsible for owning…
Added 5 mins ago
Senior Operations Manager, Home Safety
Opendoor
Toronto, ON
Opendoor uses data, technology and AI to make buying and selling a home simple. As Senior Operations Manager, you’ll lead our Home Safety team to protect people and vacant homes across our…
Added 5 mins ago
O
Anti-Money Laundering (AML) Student
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Reporting to the Senior Manager AML Intelligence, you will be empowered to:
Added 5 mins ago
WG
General Manager - Farm
Westbow Group of Companies
Victoria, BC
- Full-time
The General Manager is responsible for the overall performance of Farm to Garden Organics. This role leads the business by balancing financial performance, operational excellence, business…
Added 5 mins ago
YO
After-School Program Lead
YMCA of Hamilton|Burlington|Brantford
Brantford, ON
- Part-time
Guide and coach assigned educator team and provides feedback to the manager for performance management activities, where applicable.
Added 5 mins ago
T
Senior Governance & Control Analyst, Canadian Commercial Banking (ATH465)
TD
Toronto, ON
- Full-time
Reporting to the Manager, Canadian Commercial Banking, Governance & Control, the Senior Governance & Control Analyst plays a key role in supporting the Commercial Banking control…
Added 5 mins ago
T
Personal Banking Associate
TD
Sault Ste. Marie, ON
- Full-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 5 mins ago
T
Personal Banking Associate
TD
Grand Bend, ON
- Part-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 5 mins ago
M
HR Technology Solutions Manager
McKesson
Mississauga, ON
- Full-time
We are looking for a smart, curious, and technically grounded HR Technology Solutions Manager to own and evolve technology solutions supporting several of our HR functions, including Talent…
Added 5 mins ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
Establish and lead change agent, champion, and people leader networks (including AI Advocate and pilot champion structures) to drive adoption and gather field feedback.
Added 5 mins ago
PC
Service Coordinator
People Corporation
Winnipeg, MB · MB - Life Benefits Wpg
- Full-time
Redirect financial planning, investment, or specialized inquiries to the appropriate Account Manager.
Added 5 mins ago
D
Manager, Tax Management, Investment Products
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As Tax Management, Investment Products Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations…
Added 5 mins ago
Future Field Leader Trainee
UFA Co-operative Ltd.
Airdrie, AB · Edmonton, AB · Lethbridge, AB · AB · Red Deer County, AB
…future leadership opportunities, including Assistant Store Manager, Yard Manager, and other field leadership roles. Placement into a specific position is not guaranteed and will depend on…
Added 5 mins ago
Intake Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Ontario Structured Psychotherapy Program.
Added 5 mins ago
C
Senior Project Manager, IT
CIBC
Toronto, ON
- Full-time
…for our clients and business partners. As a Senior Project Manager, IT, you'll lead complex technology initiatives from planning through execution, bringing together business and technology…
Added 5 mins ago
C
Product Manager - Simplii Financial
CIBC
Toronto, ON
- Full-time
The Product team at Simplii Financial builds simple, intuitive experiences that put our clients first. As a Product Manager, you'll be embedded in a squad where you'll contribute to…
Added 20 mins ago
CG
Sanitation Supervisor
C.H. Guenther & Son
Calgary, AB
- Full-time
…company. This position is responsible for working with the QA Manager and the quality staff on key programs such as third party audits, regulatory audits, customer audits, departmental…
Added 20 mins ago
H
Manager, Digital Health Rural & North
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Job Description: The Manager, Digital Health is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 20 mins ago
FT
Athletics Facilities and Events Officer
Fanshawe Toronto@ILAC
London, ON
- Full-time
Post-secondary 2-year diploma in Recreation and leisure, sports administration, equipment management or a related field
Added 20 mins ago
L
Project Coordinator - Energy and Petrochemicals (New Grad)
Ledcor
Edmonton, AB
- Full-time
…update schedule throughout the project and review with Project…
Added 20 mins ago
Full Stack Developer
Government of Alberta
AB
The Forward Delivery & Modernization Branch is looking for ten (10) Full Stack Developers. Reporting to the Manager, Development, this position designs and implements software using an…
Added 20 mins ago
R
Gestionnaire de comptes en approvisionnement / Account Manager Procurement
RTX
Longueuil, QC
- Full-time
Added 20 mins ago
Manager - Master Planning & Logistics (Automotive)
Schaeffler
Stratford, ON
Minimum: Bachelor’s Degree or Advanced Degree in Supply Chain Management,Engineering or business-related field

Questrade Financial Group

Senior Manager, Data Science & Service Intelligence

Toronto, ON, Canada

Base salary range: $120,000 - $140,000

Apply About employer

Applications open in a new tab.

Job details

Pay: Base salary range: $120,000 - $140,000
Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Data Science & Service Intelligence. Could It Be You?

The Sr. Manager, Data Science & Service Intelligence is accountable for rebuilding how Sales & Service leverages data, predictive models, and conversational AI to drive operational decisions. Operating as a hands-on player-coach, this role leads the transformation of reporting into predictive service intelligence, establishing governed metrics in BigQuery and Power BI while connecting telephony, CRM, and cloud warehouse ecosystems. The role partners cross-functionally with Workforce Management, Product, Technology, and operational leadership to isolate root causes of friction and measurably elevate client experience across channels

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Establishing and owning the metric framework for Sales & Service as a single source of truth, building governed data models in Google BigQuery and self-serve Power BI dashboards while retiring redundant legacy reporting and enforcing data quality and lineage standards.
Architecting and maintaining reliable data pipelines and API integrations across Genesys Cloud, Salesforce, Google BigQuery, and internal platforms, breaking down operational silos in collaboration with central Data and Technology teams.
Personally developing predictive models, statistical forecasts (e.g., volume, handle time, attrition risk), and controlled experimentation pilots using Python and advanced SQL, providing the analytical modeling engine for Workforce Management and operational planning.
Owning the end-to-end measurement framework for conversational AI across voice and chat (containment, resolution accuracy, escalation behavior, unit cost), analyzing conversation transcripts at scale to uncover failure points and steer model improvements with automation teams.
Interrogating contact patterns, escalation trends, and client feedback to quantify root causes of friction in volume and cost, delivering prioritized, evidence-backed business cases to Product and Technology to permanently eliminate recurring issues.
Formulating and tracking outcome-focused KPIs (centering on First Contact Resolution) for specialist pods, equipping frontline leaders with diagnostic coaching insights that measurably enhance operational performance and client experience.
Directing, mentoring, and elevating a team of analysts through disciplined technical standards and modern development workflows (including prompt engineering and LLM-assisted workflows), driving organizational scale through automation and technology rather than headcount.
Partnering across Sales & Service, Operations, Product, Technology, and external vendors, translating complex data findings into actionable executive narratives, trade-off evaluations, and strategic business decisions.

So are YOU our next Senior Manager, Data Science & Service Intelligence? You are if you…

Have a Bachelor's degree in a quantitative or technical field (Statistics, Mathematics, Computer Science, Engineering, Economics, or related discipline), or equivalent practical experience.
Have 5+ years of experience in analytics, data science, or a related quantitative technical field, including at least 2 years directly leading, mentoring, or guiding the technical work of analysts.
Have advanced SQL proficiency querying cloud data warehouses (e.g., Google BigQuery) and working proficiency in Python or R for statistical analysis and predictive modeling.
Have hands-on experience integrating multi-source operational data (telephony, CRM, data warehouses), creating data pipelines/APIs, and developing enterprise-grade business intelligence reporting (e.g., Power BI).
Have a demonstrated track record taking a predictive model, statistical forecast, or experiment from initial concept to active business implementation that directly influenced operational decisions.

Additional kudos if you…

Have applied experience measuring, tuning, or evaluating conversational AI / virtual agent systems across chat and voice channels.
Have prior domain experience in contact centers, operations, or a regulated financial services/brokerage environment.
Have hands-on familiarity with Genesys Cloud and Salesforce operational data models.
Have experience with analytics engineering practices and tooling (e.g., dbt, data transformation modeling, orchestration)

Compensation Information:

Base salary range: $120,000 - $140,000
The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Senior Manager will lead the transformation of Sales & Service data into predictive intelligence by building governed models and automated pipelines. They will act as a player-coach to mentor analysts while partnering cross-functionally to optimize client experience and operational performance.

Requirements

Candidates must have a bachelor's degree in a quantitative field and at least 5 years of experience in analytics or data science, including 2 years of leadership. Proficiency in SQL, Python, and cloud data warehouse integration is required, along with a proven track record of implementing predictive models.

Skills

Data science
Predictive modeling
Conversational AI
SQL
Python
Google BigQuery
Power BI
Data pipelines
API integration
Statistical forecasting
Salesforce
Genesys Cloud
Data governance
Team leadership
First contact resolution
Operational analytics

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities
Community causes contribution

Visa sponsorship

Not detected in the job text

Keywords

Data Science
Service Intelligence
Predictive Modeling
Conversational AI
BigQuery
Power BI
SQL
Python
Genesys Cloud
Salesforce
Data Pipelines
API
Statistical Analysis
Workforce Management
First Contact Resolution
Operational Planning
Data Governance
LLM
Prompt Engineering
Fintech
Analytics Engineering
dbt
Business Intelligence
Customer Experience
KPIs
Automation
Statistical Forecasting
Data Quality
Lineage Standards
Cloud Warehouse

Report this job