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Added 13 mins ago
ND
Communications Specialist
Nch’ḵay̓ Development Corporation
West Vancouver, BC
- Full-time
…and future generations. We are looking for a Communications Specialist who is an exceptional storyteller that can match the pace and ambition of our team. You’re the right fit if you can…
Added 28 mins ago
A
Vehicle Registration Clerk - Winnipeg Satellite Office
AutoCanada
Winnipeg, MB
- $45,000 to $50,000 CAD / year
- Other
…across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we…
Added 28 mins ago
Bilingual Trade Support Specialist (English & French)
Questrade Financial Group
Toronto, ON
We’re looking for our next Bilingual Trade Support Specialist. Could It Be You?
Added 28 mins ago
CP
Accounting Specialist- Trading Finance
Capital Power
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
We are seeking a highly motivated Accounting Specialist to join our dynamic team at Capital Power. As an Accounting Specialist – Trading Finance, you will play a vital role in supporting…
Added 43 mins ago
TS
Emergency Disaster Services Specialist
The Salvation Army Canada and Bermuda Territory
Halifax, NS · Atlantic DHQ
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 43 mins ago
I
Research Mobilization Officer
Indspire
Toronto, ON
- Full-time
Indspire is seeking a Research Mobilization (RM) Officer to join our team. Reporting to the Research Mobilization Specialist, the RM Officer will support efforts to enhance the…
Added 57 mins ago
B
Senior IT Audit Manager
BMO
Toronto, ON · FCP
- Full-time
…control, risk management, and governance systems and processes to support senior management and the Board in protecting BMO and its…
Added 57 mins ago
B
VALUATION SPECIALIST
BDC
Montreal, QC
- Full-time
As a Valuation Specialist, you will lead fair value assessments of private-company equity investments within BDC Capital’s Growth Equity Partners (GEP) and Venture Capital portfolios. You…
Added 57 mins ago
FT
Immersive Technology Specialist (3 positions)
Fanshawe Toronto@ILAC
London, ON
- Full-time
…and artificial intelligence (AI). As an Immersive Technology Specialist, you'll do more than support technology, you'll help design, build, and implement cutting-edge learning and research…
Added 57 mins ago
M
Winter Co-op 2027 - Documentation & Knowledge Management Co-op
Manulife
Waterloo, ON
- Full-time
As a Documentation & Knowledge Management Co-op Student, you will work alongside our Documentation Specialist to enhance and support the evolution of our document portal, helping employees…
Added 57 mins ago
Applications Engineering Specialist
Siemens
Saskatoon, SK
The Applications Engineering Specialist works directly with Siemens EDA’s customers to help grow the adoption and use of Siemens’s Solido software in their circuit design and verification…
Added 57 mins ago
MH
Sales Administration Specialist
Mattamy Homes
Toronto, ON · GTA, ON
- Full-time
In keeping with the Mattamy Mission to provide the Best Homeowner Experience, the Sales Administration Specialist is responsible for preparing, reviewing, and processing Agreements of…
Added 57 mins ago
Sales Representative
ASSA ABLOY
Canada
A strong work ethic, hunter mentality, love of sales, and the drive to get out in the field and support existing business and/or pursue new business daily.
Added 58 mins ago
IG
Project Manager - Finance
Infotree Global Solutions
Montreal, QC
- Contract
The Model Risk Governance Specialist is responsible for the following activities:
Added 1 hour ago
UH
Sprott Patient Education Specialist
University Health Network
Toronto, ON
- Full-time
Reporting to the Lead of Transformation, the Patient Education Specialist will lead the foundational planning work required to support a centralized Surgical Patient Education Hub. The role…
Added 1 hour ago
M
IT Asset & Hardware Fulfillment Specialist - CA
MPOYNT
Toronto, ON
- Full-time
As an IT Asset & Hardware Fulfillment Specialist, you will be responsible for device provisioning, inventory management, shipping and receiving, repairs, and asset lifecycle activities. You…
Added 1 hour ago
FJ
IT Specialist
Fairmont Jasper Park Lodge
Jasper, AB
- Full-time
Role Description The IT Specialist is a full-time, on-site role based at Fairmont Jasper Park Lodge in Jasper, AB. This role is responsible for maintaining and supporting the resort’s…
Added 1 hour ago
Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
Formulating and tracking outcome-focused KPIs (centering on First Contact Resolution) for specialist pods, equipping frontline leaders with diagnostic coaching insights that measurably…
Added 1 hour ago
Bilingual Trade Support Specialist (English & Mandarin)
Questrade Financial Group
Toronto, ON
We’re looking for our next Bilingual Trade Support Specialist. Could It Be You?
Added 1 hour ago
RC
Gestionnaire de Comptes
Randstad Canada
Montreal, QC
- Full-time
Added 1 hour ago
OC
Environmental Specialist
Outright Consulting
Hamilton, ON
- Full-time
Provide support with notification to regulatory authorities and governmental agency inquiries.
Added 1 hour ago
TS
Emergency Disaster Services Specialist
The Salvation Army in Canada
Halifax, NS
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
LM
Manufacturing Engineering Specialist
Lockheed Martin
Ottawa, ON
- Full-time
Join the Kanata Operations Team! We are looking for a talented and motivated Manufacturing Engineering Specialist.
Added 1 hour ago
DC
Quality Systems Specialist
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
…ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the…
Added 1 hour ago
SL
Specialist, Global Digital Channels
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Manager, Global Digital Channels, the Specialist, Global Digital Channels will support the management and optimization of Sun Life's corporate website portfolio, including…

Questrade Financial Group

Senior Manager, Data Science & Service Intelligence

Toronto, ON, Canada

Base salary range: $120,000 - $140,000

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Applications open in a new tab.

Job details

Pay: Base salary range: $120,000 - $140,000
Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Data Science & Service Intelligence. Could It Be You?

The Sr. Manager, Data Science & Service Intelligence is accountable for rebuilding how Sales & Service leverages data, predictive models, and conversational AI to drive operational decisions. Operating as a hands-on player-coach, this role leads the transformation of reporting into predictive service intelligence, establishing governed metrics in BigQuery and Power BI while connecting telephony, CRM, and cloud warehouse ecosystems. The role partners cross-functionally with Workforce Management, Product, Technology, and operational leadership to isolate root causes of friction and measurably elevate client experience across channels

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Establishing and owning the metric framework for Sales & Service as a single source of truth, building governed data models in Google BigQuery and self-serve Power BI dashboards while retiring redundant legacy reporting and enforcing data quality and lineage standards.
Architecting and maintaining reliable data pipelines and API integrations across Genesys Cloud, Salesforce, Google BigQuery, and internal platforms, breaking down operational silos in collaboration with central Data and Technology teams.
Personally developing predictive models, statistical forecasts (e.g., volume, handle time, attrition risk), and controlled experimentation pilots using Python and advanced SQL, providing the analytical modeling engine for Workforce Management and operational planning.
Owning the end-to-end measurement framework for conversational AI across voice and chat (containment, resolution accuracy, escalation behavior, unit cost), analyzing conversation transcripts at scale to uncover failure points and steer model improvements with automation teams.
Interrogating contact patterns, escalation trends, and client feedback to quantify root causes of friction in volume and cost, delivering prioritized, evidence-backed business cases to Product and Technology to permanently eliminate recurring issues.
Formulating and tracking outcome-focused KPIs (centering on First Contact Resolution) for specialist pods, equipping frontline leaders with diagnostic coaching insights that measurably enhance operational performance and client experience.
Directing, mentoring, and elevating a team of analysts through disciplined technical standards and modern development workflows (including prompt engineering and LLM-assisted workflows), driving organizational scale through automation and technology rather than headcount.
Partnering across Sales & Service, Operations, Product, Technology, and external vendors, translating complex data findings into actionable executive narratives, trade-off evaluations, and strategic business decisions.

So are YOU our next Senior Manager, Data Science & Service Intelligence? You are if you…

Have a Bachelor's degree in a quantitative or technical field (Statistics, Mathematics, Computer Science, Engineering, Economics, or related discipline), or equivalent practical experience.
Have 5+ years of experience in analytics, data science, or a related quantitative technical field, including at least 2 years directly leading, mentoring, or guiding the technical work of analysts.
Have advanced SQL proficiency querying cloud data warehouses (e.g., Google BigQuery) and working proficiency in Python or R for statistical analysis and predictive modeling.
Have hands-on experience integrating multi-source operational data (telephony, CRM, data warehouses), creating data pipelines/APIs, and developing enterprise-grade business intelligence reporting (e.g., Power BI).
Have a demonstrated track record taking a predictive model, statistical forecast, or experiment from initial concept to active business implementation that directly influenced operational decisions.

Additional kudos if you…

Have applied experience measuring, tuning, or evaluating conversational AI / virtual agent systems across chat and voice channels.
Have prior domain experience in contact centers, operations, or a regulated financial services/brokerage environment.
Have hands-on familiarity with Genesys Cloud and Salesforce operational data models.
Have experience with analytics engineering practices and tooling (e.g., dbt, data transformation modeling, orchestration)

Compensation Information:

Base salary range: $120,000 - $140,000
The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The Senior Manager will lead the transformation of Sales & Service data into predictive intelligence by building governed models and automated pipelines. They will act as a player-coach to mentor analysts while partnering cross-functionally to optimize client experience and operational performance.

Requirements

Candidates must have a bachelor's degree in a quantitative field and at least 5 years of experience in analytics or data science, including 2 years of leadership. Proficiency in SQL, Python, and cloud data warehouse integration is required, along with a proven track record of implementing predictive models.

Skills

Data science
Predictive modeling
Conversational AI
SQL
Python
Google BigQuery
Power BI
Data pipelines
API integration
Statistical forecasting
Salesforce
Genesys Cloud
Data governance
Team leadership
First contact resolution
Operational analytics

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities
Community causes contribution

Visa sponsorship

Not detected in the job text

Keywords

Data Science
Service Intelligence
Predictive Modeling
Conversational AI
BigQuery
Power BI
SQL
Python
Genesys Cloud
Salesforce
Data Pipelines
API
Statistical Analysis
Workforce Management
First Contact Resolution
Operational Planning
Data Governance
LLM
Prompt Engineering
Fintech
Analytics Engineering
dbt
Business Intelligence
Customer Experience
KPIs
Automation
Statistical Forecasting
Data Quality
Lineage Standards
Cloud Warehouse

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