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Added 7 mins ago
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Project Manager (Substations)
GagaMuller
Regina, SK
- Full-time
We are looking for a Project Manager (Substations) to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective…
Added 7 mins ago
DD
Chief Psychologist
DRPS- Durham Regional Police Service
Whitby, ON
- Full-time
Offers subject-matter expertise and consultation to senior leaders and management regarding mental health policies, strategic direction, and member wellness issues.
Added 7 mins ago
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Senior Manager, Product Positioning
CIBC
Toronto, ON
- Full-time
Present positioning strategies and key findings to senior leadership and other stakeholders, supporting business development and strategic initiatives. Ensure all positioning activities…
Added 7 mins ago
Principal Product Manager - Billing & Platform
Constant Contact
ON
Strategic and Opinionated: You bring a point of view on what we should build and why. You think in quarters and years. You bring clarity to ambiguous problems. You can guide senior…
Added 23 mins ago
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Senior Manager, Executive Communications
TD
Toronto, ON
- Full-time
Proven ability to develop strategic messaging and communications materials for employee reward and recognition programs, internal and external remarks, leadership messaging and high-profile…
Added 23 mins ago
Construction Manager
E.S. FOX LIMITED
Hamilton, ON
Our office in Hamilton, ON, is looking for a Construction Manager to join our team.
Added 23 mins ago
SI
Manager, Vendor Relations
SNDL Inc.
AB · BC · Kitchener, ON · Toronto, ON
- Full-time
The Manager, Vendor Relations plays a critical role in translating merchandising and commercial strategy into mutually beneficial supplier partnerships and trade programming for SNDL’s…
Added 38 mins ago
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Senior Manager, Asset Protection & Safety, Global Fulfillment, Western Distribution Centers
lululemon
BC · British Columbia, Canada
- Full-time
Within Global Fulfillment AP&S, Distribution Centers, the Senior Manager, Asset Protection & Safety provides strategic and operational leadership for safety, security, and asset protection…
Added 38 mins ago
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Tech Vendor Management Manager
lululemon
Vancouver, BC
- Full-time
Reporting to the Senior Director, Procurement, the Manager, Technology Vendor Management partners with business and technology stakeholders to ensure strategic suppliers deliver strong…
Added 38 mins ago
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National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 38 mins ago
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Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Support key strategic initiatives and transformation programs
Added 38 mins ago
B&
Project Manager - Electrical
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, ON
- $80,000 to $110,000 CAD / year
- Full-time
…foundation for your career, this position is for you. The Project Manager is located on site and reports directly to the Project…
Added 38 mins ago
CO
Manager, Aquatic Services
City of Leduc
Leduc, AB
- Full-time
Whether you’re providing strategic advice to senior leaders, mentoring a dynamic aquatics team, or working collaboratively with partners to maintain high operational standards to align with…
Added 38 mins ago
SENIOR PROJECT MANAGER (Community Infrastructure)
City of Toronto
Toronto, ON
The Senior Project Manager will lead complex initiatives that plan, secure, deliver, sustain and evaluate equitable community infrastructure, including community spaces, hubs, community…
Added 53 mins ago
SH
Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)
Sentrex Health Solutions
Markham, ON
- Full-time
…need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated…
Added 53 mins ago
IT Investment Planning & Financial Strategy Manager
Innovation and New Technology
Winnipeg, MB
Reporting to the Executive Director, the IT Investment Planning and Financial Strategy Manager provides strategic leadership and expert advice related to IT investment planning, financial…
Added 1 hour ago
Director, Client Enablement
Questrade Financial Group
Toronto, ON
The Director, Client Enablement leads the strategic transformation of the contact center's support ecosystem, uniting five key functions - AI Service, Workforce Management (WFM), Training &…
Added 1 hour ago
VC
Senior Sales Manager, Working Capital (Toronto)
Vault Credit Corporation
Toronto, ON
- Full-time
Added 1 hour ago
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Assistant Sales Manager - Waterloo Honda
AutoCanada
Waterloo, ON
- $90,000 to $125,000 CAD / year
- Other
This role focuses on driving sales performance for new and pre-owned vehicles through strategic planning and team leadership. The successful candidate will implement marketing initiatives,…
Added 1 hour ago
G&
District Sales Manager
Grand & Toy
Vaughan, ON
- Full-time
…important markets. We're looking for a dynamic District Sales Manager to lead and develop a team of sales representatives serving small and mid-market customers throughout the GTA and…
Added 1 hour ago
UO
Project Lead , Paediatrics
University of Calgary
Calgary, AB
- Full-time
Reporting to the Research Program Manager and Principal Investigator, this position provides senior-level, independent coordination and technical leadership for large, multi-site, pan…
Added 1 hour ago
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Human Resources Manager
Fresh Start Foods Canada Ltd.
Milton, ON
- Full-time
Gordon Food Service's Specialty Company, Fresh Start Foods, is searching for a Full Time HR Manager to join our team in Milton, ON.
Added 1 hour ago
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Senior Manager, Asset Protection & Safety, Global Fulfillment, Eastern Distribution Centers
lululemon
Brampton, ON
- Full-time
Within Global Fulfillment AP&S, Distribution Centers, the Senior Manager, Asset Protection & Safety provides strategic and operational leadership for safety, security, and asset protection…
Added 1 hour ago
T
Product Owner I
TD
Toronto, ON
- Full-time
Partner with other Product Owners, business and technology stakeholders and senior management to support the delivery of a product vision.
Added 1 hour ago
SL
Manager, Expense Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Expense Management, a key member of the RA&S Expense Management team, will be responsible for allocating expenses by product group for operating expenses, providing analysis to…

Questrade Financial Group

Senior Manager, Data Science & Service Intelligence

Toronto, ON, Canada

Base salary range: $120,000 - $140,000

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Job details

Pay: Base salary range: $120,000 - $140,000
Posting language: English
Posted: Oct 27, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Data Science & Service Intelligence. Could It Be You?

The Sr. Manager, Data Science & Service Intelligence is accountable for rebuilding how Sales & Service leverages data, predictive models, and conversational AI to drive operational decisions. Operating as a hands-on player-coach, this role leads the transformation of reporting into predictive service intelligence, establishing governed metrics in BigQuery and Power BI while connecting telephony, CRM, and cloud warehouse ecosystems. The role partners cross-functionally with Workforce Management, Product, Technology, and operational leadership to isolate root causes of friction and measurably elevate client experience across channels

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Establishing and owning the metric framework for Sales & Service as a single source of truth, building governed data models in Google BigQuery and self-serve Power BI dashboards while retiring redundant legacy reporting and enforcing data quality and lineage standards.
Architecting and maintaining reliable data pipelines and API integrations across Genesys Cloud, Salesforce, Google BigQuery, and internal platforms, breaking down operational silos in collaboration with central Data and Technology teams.
Personally developing predictive models, statistical forecasts (e.g., volume, handle time, attrition risk), and controlled experimentation pilots using Python and advanced SQL, providing the analytical modeling engine for Workforce Management and operational planning.
Owning the end-to-end measurement framework for conversational AI across voice and chat (containment, resolution accuracy, escalation behavior, unit cost), analyzing conversation transcripts at scale to uncover failure points and steer model improvements with automation teams.
Interrogating contact patterns, escalation trends, and client feedback to quantify root causes of friction in volume and cost, delivering prioritized, evidence-backed business cases to Product and Technology to permanently eliminate recurring issues.
Formulating and tracking outcome-focused KPIs (centering on First Contact Resolution) for specialist pods, equipping frontline leaders with diagnostic coaching insights that measurably enhance operational performance and client experience.
Directing, mentoring, and elevating a team of analysts through disciplined technical standards and modern development workflows (including prompt engineering and LLM-assisted workflows), driving organizational scale through automation and technology rather than headcount.
Partnering across Sales & Service, Operations, Product, Technology, and external vendors, translating complex data findings into actionable executive narratives, trade-off evaluations, and strategic business decisions.

So are YOU our next Senior Manager, Data Science & Service Intelligence? You are if you…

Have a Bachelor's degree in a quantitative or technical field (Statistics, Mathematics, Computer Science, Engineering, Economics, or related discipline), or equivalent practical experience.
Have 5+ years of experience in analytics, data science, or a related quantitative technical field, including at least 2 years directly leading, mentoring, or guiding the technical work of analysts.
Have advanced SQL proficiency querying cloud data warehouses (e.g., Google BigQuery) and working proficiency in Python or R for statistical analysis and predictive modeling.
Have hands-on experience integrating multi-source operational data (telephony, CRM, data warehouses), creating data pipelines/APIs, and developing enterprise-grade business intelligence reporting (e.g., Power BI).
Have a demonstrated track record taking a predictive model, statistical forecast, or experiment from initial concept to active business implementation that directly influenced operational decisions.

Additional kudos if you…

Have applied experience measuring, tuning, or evaluating conversational AI / virtual agent systems across chat and voice channels.
Have prior domain experience in contact centers, operations, or a regulated financial services/brokerage environment.
Have hands-on familiarity with Genesys Cloud and Salesforce operational data models.
Have experience with analytics engineering practices and tooling (e.g., dbt, data transformation modeling, orchestration)

Compensation Information:

Base salary range: $120,000 - $140,000
The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The Senior Manager will lead the transformation of Sales & Service data into predictive intelligence by building governed models and automated pipelines. They will act as a player-coach to mentor analysts while partnering cross-functionally to optimize client experience and operational performance.

Requirements

Candidates must have a bachelor's degree in a quantitative field and at least 5 years of experience in analytics or data science, including 2 years of leadership. Proficiency in SQL, Python, and cloud data warehouse integration is required, along with a proven track record of implementing predictive models.

Skills

Data science
Predictive modeling
Conversational AI
SQL
Python
Google BigQuery
Power BI
Data pipelines
API integration
Statistical forecasting
Salesforce
Genesys Cloud
Data governance
Team leadership
First contact resolution
Operational analytics

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities
Community causes contribution

Visa sponsorship

Not detected in the job text

Keywords

Data Science
Service Intelligence
Predictive Modeling
Conversational AI
BigQuery
Power BI
SQL
Python
Genesys Cloud
Salesforce
Data Pipelines
API
Statistical Analysis
Workforce Management
First Contact Resolution
Operational Planning
Data Governance
LLM
Prompt Engineering
Fintech
Analytics Engineering
dbt
Business Intelligence
Customer Experience
KPIs
Automation
Statistical Forecasting
Data Quality
Lineage Standards
Cloud Warehouse

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