Jobs in Canada

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Added 1 min ago
OT
Principal Product Manager
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…lifecycle management (ALM), production readiness, enterprise agent lifecycle management, and monitoring agent performance and…
Added 1 min ago
GC
Senior Programmer, AI and Creation Tools
Game Companies
Vancouver, BC
- Full-time
Create new tools at the intersection of user-driven and agent-driven content creation
Added 1 min ago
R
Senior Manager, AI Engineering (.NET)
RBC
Toronto, ON
- Full-time
Familiarity with AI decision-making frameworks and multi-agent problem-solving strategies, including experience with agent architecture design
Added 17 mins ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 46 mins ago
FH
Concierge Agent
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Must possess outstanding guest service skills, including professional verbal communication skills · You may be required to work on holidays, weekends, overnights and other non-day shifts
Added 46 mins ago
NC
AI Software Developer
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Contribute to the development of our agent platform and its core capabilities, including orchestration, tool use, retrieval, and evaluation
Added 46 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 1 hour ago
QF
Senior Manager, Operations Transformation
Questrade Financial Group
Toronto, ON
- Full-time
Enterprise Change Implementation: Act as a senior change agent, managing complex stakeholder landscapes to drive the adoption of new operating models and digital tools across business…
Added 1 hour ago
B
Agent au Service à la Clientèle Bilingue (Quart de Nuit)/ Bilingual Customer Service Agent (Overnight Shift)
Becklar
Montreal, QC
- Part-time
Salaire de départ : 19$/h (quart de nuit)
Added 1 hour ago
B
Agent au Service à la Clientèle Bilingue/ Bilingual Customer Service Agent
Becklar
Montreal, QC
- Part-time
Salaire de départ : 18$/h (quart de jour), · Starting pay:$18/hour (day shift),
Added 1 hour ago
S
Product Engineer, Agentic Payments
Snaplii
Toronto, ON · Etobicoke, ON
- Internship
We recently raised $15M to build the next part: a wallet that lets an AI agent pay for things inside a limit the user sets.
Added 2 hours ago
GN
Vice President, Academic
GUS North America
Vancouver, BC
- Full-time
…forward-thinking academic executive, trusted advisor, and change agent, able to articulate a compelling institution-wide academic vision and foster an inclusive, innovative, and…
Added 2 hours ago
QF
Manager, Reporting and Analysis
Questrade Financial Group
Toronto, ON
- Full-time
Have applied experience measuring, tuning, or evaluating conversational AI / virtual agent systems across chat and voice channels.
Added 3 hours ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- Full-time
Analyzes workload, labour hours, wages, overtime, call volumes, abandoned-call rates, wait times, agent activity and service demand to identify capacity and staffing requirements.
Added 4 hours ago
PP
Cantonese Speaking Property Administrator - Co-op Housing Community
Precise Properties Inc
Mississauga, ON
- $39,000 to $45,000 CAD / year
- Full-time
Candidate must have strong people, administrative, and organizational skills
Added 4 hours ago
GC
Senior Programmer, AI and Creation Tools
Game Companies
Montreal, QC
- Full-time
Create new tools at the intersection of user-driven and agent-driven content creation
Added 5 hours ago
AI
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
…interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of…
Added 5 hours ago
GC
Chef d'équipe en Automatisation AQ / QA Automation Lead
Game Companies
Montreal, QC
- Full-time
Added 5 hours ago
A
Manager, AI Platform Engineering , Agent Platform Organization
Amazon
Toronto, ON
- Full-time
…self-service offerings from reactive dashboards to proactive agent driven…
Added 5 hours ago
TA
Sales Agent | Client: TELUS Communications
The Acquisition Group
Abbotsford, BC
- Full-time
Added 5 hours ago
TA
Sales Agent | Client: TELUS Communications
The Acquisition Group
Surrey, BC
- Full-time
Added 5 hours ago
AI
System Control Operator (IBEW) 2026-172
Alectra Inc.
Guelph, ON
- Full-time
Added 6 hours ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 6 hours ago
S
AI Software Developer
Stingray
Montreal, QC
- Full-time
Contribute to the development of our agent platform and its core capabilities, including orchestration, tool use, retrieval, and evaluation
Added 6 hours ago
AI
M365 Admin and Operations Support – SharePoint Online, Power Platform & Copilot Studio
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
…permissions support, Power Platform monitoring, Copilot Studio agent support, documentation, reporting and coordination with onsite/offshore teams for the M365 application support…

Questrade Financial Group

Senior Manager, Operations Transformation

Toronto, ON, Canada

$140,000 - $175,000 CAD · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $140,000 - $175,000 CAD
Job type: Full-time
Apply by: Dec 13, 2026
Work location: A hybrid environment, with at least three days in the office built for working together
Experience: Experience: 7+ years of experience in operations, banking, or management consulting, with at least 3 years in a leadership capacity.
Posting language: English
Posted: Nov 13, 2026

Original job description

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req # 4409

The return on your career investment

Compensation and incentives built to reward the value you bring.
RRSP matching of up to 6%.
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
$5,000 in tuition subsidies for job-related courses, every year.
100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
A hybrid environment, with at least three days in the office built for working together.
Paid vacation, personal, and sick days.
A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Operations Transformation

Reporting to the Director, Operations Transformation, the Senior Manager is responsible for the end-to-end execution of transformation initiatives and supports the design of the enterprise transformation roadmap. Operations Transformation's mandate covers all business entities and corporate functions, so the role is not dedicated to one business area and moves to where the organization's priorities are.

This role transcends tactical project management, requiring expert ability to lead high-impact, large-scale initiatives from diagnostic through to sustainability. You will serve as the primary architect for process re-engineering and the integration of Artificial Intelligence (AI), Machine Learning (ML), and automation into core operational processes, partnering with internal AI and automation specialists. The Senior Manager acts as a key advisor to executive stakeholders, ensuring that transformation efforts enable the business to meet long-term growth and efficiency goals.

The mandate

In This Role, You Will

Initiative Leadership: Lead the execution of large-scale, high-complexity transformation projects, maximizing business impact and ROI through relentless drive for results.
Operational Diagnostics: Spearhead operations diagnostics to identify bottlenecks, waste, and high-value opportunities for improvement as well as automation or AI integration, in partnership with internal AI and automation specialists.
Enterprise Change Implementation: Act as a senior change agent, managing complex stakeholder landscapes to drive the adoption of new operating models and digital tools across business entities and corporate functions.
High-Impact Process Re-engineering: Lead the design of future-state operations using Lean or Six Sigma methodologies to maximize efficiency and minimize risk.
Strategic Cross-Functional Partnership: Partner with senior leaders in Risk, Finance, Operations, and Technology teams to ensure transformation initiatives meet operational needs as well as enterprise standards.
Governance & Velocity: Maintain rigorous oversight over all project outcomes; proactively identify and resolve all blockers to maintain a high pace of change.
Team Leadership & Mentorship: Lead and mentor a team of transformation professionals as the team grows, fostering a culture of high performance, continuous learning, and career growth.

You’re ready for this mandate if you have the following qualifications

Education: Bachelor's degree in Business, Finance, Engineering, or a related field.
Experience: 7+ years of experience in operations, banking, or management consulting, with at least 3 years in a leadership capacity.
Strategic Project Management: Expert-level ability to manage complex project portfolios and maintain momentum in high-pressure environments.
Operational Excellence: Deep understanding of modern operational methodologies (e.g. Lean, Six Sigma, Agile), with a track record of driving high-impact outcomes and efficiency gains, and practical experience leading a team to achieve operational and technological improvements.
Analytical Rigor: Strong capability in data-driven diagnostics and identifying root causes of operational friction.
Technological Knowledge: Strong understanding of technologies relevant to financial services operations and the ability to drive tactical improvements in this environment.
Regulatory Knowledge: Comprehensive understanding of the Canadian financial services industry.
Leadership & Executive Influence: Proven ability to lead, influence, and negotiate effectively with executive stakeholders across multiple functions, and to navigate organizational politics to drive change.
Team Development: Ability to lead, mentor and motivate high-performing teams to deliver on project outcomes, and develop our future leaders.

Nice to have

MBA or relevant post-graduate qualification.

Enter your career inflection point. Apply now.

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Base salary range

$140,000 - $175,000 CAD

Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead complex, enterprise-wide transformation initiatives from operational diagnosis through implementation and sustainability, including process redesign and the integration of AI, machine learning, and automation. Partner with executives and cross-functional teams to deliver measurable efficiency and growth outcomes, oversee governance and change adoption, and mentor transformation professionals.

Requirements

Requires a bachelor's degree in business, finance, engineering, or a related field, plus at least seven years of relevant experience and three years in a leadership capacity. Candidates should bring expertise in complex project management, operational excellence methodologies, data-driven diagnostics, financial services technology and regulation, executive influence, and team development; an MBA or relevant postgraduate qualification is an asset.

Skills

Transformation Leadership
Strategic Project Management
Operations Diagnostics
Process Re-engineering
Lean
Six Sigma
Agile
Artificial Intelligence
Machine Learning
Automation
Change Management
Data-Driven Analysis
Root Cause Analysis
Executive Stakeholder Management
Team Leadership
Canadian Financial Services Regulation

Benefits

RRSP Matching
Health And Wellness Resources
Mental Health Coverage
Tuition Subsidy
Parental Leave Top-Up
Paid Vacation
Personal Days
Sick Days
Community Care Day
Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Operations Transformation
Transformation Initiatives
Operational Diagnostics
Process Re-engineering
Artificial Intelligence
Machine Learning
Automation
Lean
Six Sigma
Agile
Change Management
Operating Models
Digital Tools
Project Portfolio Management
Data-Driven Diagnostics
Root Cause Analysis
Operational Excellence
Financial Services
Canadian Financial Services Regulation
Risk Management
Finance
Technology
Governance
Return On Investment
Stakeholder Management
Executive Influence
Team Mentorship

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Work requirements

Jobs in Canada