Senior Manager, Software Engineering

Questrade Financial Group (QFG), through its companies - Questrade,  Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Software Engineering. Could It Be You?

The Senior Manager, Software Engineering (CIAM) is responsible for leading the architectural vision and engineering roadmap for Customer Identity and Access Management within the Software Platform Engineering group. This role leads multiple identity squads and technical leads to build, scale, and secure high-availability platforms covering authentication, fine-grained authorization, SSO, MFA, and federated protocols. Partnering cross-functionally with Cybersecurity, Enterprise Architecture, and digital channels, this leader ensures a frictionless yet highly secure client authentication experience while governing vendor relationships, sprint delivery, and stringent system reliability standards.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Setting the multi-year technology vision and architecture strategy for the Customer Identity and Access Management (CIAM) domain, translating enterprise priorities into a coherent platform evolution roadmap that supports massive scale, system resilience, and a frictionless client authentication experience.

• Building and leading a high-performing engineering organization composed of multiple identity squads and technical leads, fostering an inclusive culture of engineering excellence, psychological safety, and continuous professional growth that attracts and retains top talent.

• Governing the design, deployment, and end-to-end lifecycle of core identity services - including authentication, fine-grained authorization, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federated protocols (OAuth 2.0, OIDC, SAML) - ensuring strict adherence to financial security and privacy regulations.

• Serving as the primary engineering voice in cross-functional forums, partnering closely with Cybersecurity, Enterprise Architecture, Product Management, and digital channel squads to align roadmaps, resolve complex architectural dependencies, and represent platform engineering decisions with data-driven credibility.

• Establishing robust engineering operating rhythms, including sprint execution standards, architecture reviews, system SLOs/SLAs, on-call rotations, and incident response runbooks to ensure identity systems run at five-nines availability and production escalations are remediated swiftly.

• Leading technical evaluations and vendor governance for identity and access management platforms, driving informed build-versus-buy decisions, contract and tooling investments, and technology integrations to optimize cost and platform efficacy.

• Driving continuous improvement in software quality, security posture, and delivery velocity through metrics-driven retrospectives, automated testing, modern CI/CD pipelines, and proactive reduction of technical and architectural debt.

• Championing a culture of technical innovation and knowledge sharing across engineering teams, facilitating forums for secure identity best practices, emerging authentication technologies (e.g., passkeys, passwordless), and resilient distributed system design.

So are YOU our next Senior Manager, Software Engineering? You are if you…

• Hold a Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent practical experience

• Have 8+ years of progressive software engineering experience, including at least 3 years of direct people leadership experience, leading software engineering teams or squads

• Have proven experience designing, delivering, and operating large-scale, high-availability Customer Identity and Access Management (CIAM) platforms and user authentication flows

• Have deep technical proficiency with modern identity, authentication, and authorization standards and protocols (OAuth 2.0, OpenID Connect, SAML 2.0, MFA, and SSO)

• Have demonstrated experience with cloud-native architectures (e.g., AWS, Azure, GCP), microservices, RESTful APIs, and distributed systems built for enterprise reliability and resilience

• Have hands-on exposure to enterprise identity platforms or IDaaS solutions (e.g., Okta, Ping Identity, Auth0, ForgeRock) and managing hybrid identity architectures

• Are familiar with modern authentication patterns, including passwordless authentication, FIDO2/WebAuthn, passkeys, and risk-based adaptive authentication

• Have a proven track record of leading complex identity migration programs, platform consolidations, or legacy modernization initiatives with zero customer downtime

• Have experience using and maintaining platforms on GCP, AWS, or the like, at scale

Additional kudos if you…

• Have prior experience in financial services, banking, wealth management, or other highly regulated environments subject to strict data governance and regulatory compliance

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.