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Added 9 mins ago
Gestionnaire des services TI / IT Service Manager
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Questrade Financial Group

Supervisor, Income

Toronto, ON, Canada

Base salary range: $75,000 - $85,000

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Job details

Pay: Base salary range: $75,000 - $85,000
Experience: Have 4+ years of experience in dividends, distributions, or entitlements, including time leading a team
Posting language: English
Posted: Oct 5, 2026

Original job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We're looking for our next Supervisor, Income. Could It Be You?

The Supervisor, Income works collaboratively within the management group to coordinate the activities of our Analysts and successfully meet the needs of the business. You will monitor service quality to ensure service levels are consistently achieved, resolving issues efficiently and effectively, and you will collect, interpret, and report on metrics. You will oversee the end-to-end lifecycle of the income functions and mitigate market risk by ensuring deadline integrity, acting as the final point of escalation for complex queries. This role is designed to ensure that back-office processing never compromises the client experience or the firm's capital.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Applying strong knowledge of dividends, distributions, interest, and entitlement payments, along with their tax, trade, and settlement implications
Actively monitoring the team's timely and accurate processing of dividend and distribution payments, including event set-up, announcement review, and the processing of various distribution events (spin-offs, optional stock dividend elections, rights distributions, stock splits, foreign elections, and DRIPs), as well as reconciling, monitoring, and posting entitlements to client accounts
Creating and maintaining process and procedure documentation
Liaising with external vendors as required, and maintaining productive relationships with third-party service providers including Broadridge, transfer agents, and other financial counterparties
Reviewing and signing off on daily reports for the function, and escalating breaks and risks promptly
Researching and responding to inquiries from internal business groups, depositories, agents, clients, and issuers, and supporting and de-escalating client inquiries and requests in a timely manner
Serving as a resource for junior staff, with an understanding of all departmental procedures and market practices
Leading the practical use of n8n, SQL, Python, and AI in day-to-day operations
Fostering a culture of operational excellence by continually identifying opportunities to eliminate manual effort, reduce errors, and shorten processing time, and building the business case to implement the change
Coordinating project initiatives with partners in Operations, Technology, Tax, Risk, Trading, and Compliance
Initiating or participating in projects, communicating project status, and providing timely escalation of issues to your manager to ensure project objectives are met
Supporting the growth of the team, including planning for staffing and workflow allocation
Assessing training needs within the team, with a focus on coaching and the growth of any direct reports
Taking on special projects as assigned

So are YOU our next Supervisor, Income? You are if you…

Have 4+ years of experience in dividends, distributions, or entitlements, including time leading a team
Have experience working in clearing operations or a back office
Have a post-secondary degree or diploma in a related field
Have excellent communication, time management, and organizational skills
Have excellent analytical and accounting skills, and can accurately determine complex entitlement payments and finalize end-to-end processes
Work well under pressure in a fast-paced, high-risk environment while maintaining a professional manner

Additional kudos if you…

Have technical skills in Python, SQL, Google Workspace, workflow automation (n8n), and AI tools
Have completed CSI courses such as the CSC and the CPH exam
Have experience using Broadridge BPS

Additional Information…

This position sits within Questrade, in Brokerage Operations, and reports to the Senior Manager, Corporate Actions and Income.
This position has one direct report (Analyst, Entitlements). You will partner closely with the Supervisor, Settlements and the Supervisor, Securities Lending and Finance.
This is a Full Time Regular position based in the GTA.

Compensation Information:

Base salary range: $75,000 - $85,000
The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The Supervisor, Income coordinates the activities of analysts to ensure accurate processing of dividend, distribution, and entitlement payments while mitigating market risk. They also lead operational improvements using automation and AI tools while serving as a point of escalation for complex queries.

Requirements

Candidates must have at least 4 years of experience in dividends, distributions, or entitlements, including team leadership experience. A post-secondary degree or diploma in a related field is required, along with strong analytical and communication skills.

Skills

Dividends
Distributions
Entitlement payments
Back-office operations
Clearing operations
Team leadership
Analytical skills
Accounting skills
Python
SQL
N8n
Workflow automation
AI tools
Broadridge BPS
Risk management
Project management

Benefits

Health and wellbeing resources
Paid vacation
Personal days
Sick days
Competitive compensation
Benefits packages
Career growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Dividends
Distributions
Entitlements
Back-office
Clearing operations
Python
SQL
N8n
AI
Broadridge BPS
Corporate actions
Financial services
Risk management
Process documentation
Workflow automation
Project management
Tax implications
Settlement
Reconciliation
Fintech
CSC
CPH
Google Workspace
Operational excellence
Team leadership

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