Jobs in Canada

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Added 6 hours ago
GC
Gestionnaire des finances / Finance Manager
Game Companies
Montreal, QC
- Full-time
Added 6 hours ago
AC
Senior Manager, Tax
ACCA Careers
Mississauga, ON
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 6 hours ago
AC
Manager, Assurance and Accounting
ACCA Careers
Montreal, QC
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 10 hours ago
MB
Business Systems Specialist
Mary Browns
Markham, ON
- Full-time
Added 11 hours ago
General Manager
Optima Living
Brooks, AB
Reporting to the Senior Director of Operations, the General Manager provides overall leadership and management of the community, ensuring high-quality care and services while maintaining…
Added 11 hours ago
Administration Manager
Optima Living
Vegreville, AB
Reporting to the General Manager, the Administration Manager oversees administrative operations, resident business functions, and community accounting, ensuring efficient processes, Human…
Added 11 hours ago
AC
Senior Manager, Tax / Directeur(trice) principal(e), Fiscalité
ACCA Careers
Dieppe, NB
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 11 hours ago
Director, Client Enablement
Questrade
Toronto, ON
Have a proven track record of managing and developing people leaders (manager of managers) across multi-disciplinary operational or technical teams.
Added 12 hours ago
DG
Senior Manager, Assurance [Privately Held Business Group]
Doane Grant Thornton
Lethbridge, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 12 hours ago
DG
Senior Manager, Assurance [Privately Held Business Group]
Doane Grant Thornton
Edmonton, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 12 hours ago
DG
Manager, Assurance [Privately Held Business Group]
Doane Grant Thornton
Red Deer, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 13 hours ago
AC
Senior Manager, Tax
ACCA Careers
Stratford, PE
- Full-time
Make an impact with our Tax team as a Senior Manager in our Stratford or Summerside, PEI office. This diverse team of professionals delivers customized tax strategies within a complex and…
Added 13 hours ago
AC
Senior Manager, Canadian Tax
ACCA Careers
Langley (District), BC · City of Langley, BC
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 13 hours ago
AC
Senior Accountant, Accounting Advisory Services (AAS)
ACCA Careers
Toronto, ON
- Full-time
Attend internal MNP courses to further develop accounting and assurance knowledge
Added 13 hours ago
AC
Manager, Assurance and Accounting
ACCA Careers
Dieppe, NB
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 20 hours ago
FH
Senior internal auditor
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
Reporting to the Manager, Internal Audit and Advisory Services, the Senior Internal Auditor is responsible for planning and performing a variety of high profile complex and large-scale…
Added 20 hours ago
VA
Director of Integrated Practice & Operations (Child Safety, Family Preservation & Reunification)
Vancouver Aboriginal Child & Family Services Society
Vancouver, BC
- $145,000 CAD / year
- Full-time
…Safety Program Managers and one (1) Family Preservation Program Manager. The Director also provides supervision and coordination to the Administrative Associate, two (2) Administrative…
Added 20 hours ago
BB
Manager, Funding
Bridgewater Bank
Calgary, AB
- Full-time
As the Manager, Funding, you will lead a team of Funding Associates and a Quality Assurance Associate who serve as the central point of contact for solicitors and notaries through closing.…
Added 20 hours ago
Manager, Taxation
KINGSTON ROSS PASNAK LLP
Edmonton, AB
Kingston Ross Pasnak LLP is the largest local, independent, full-service accounting firm in Alberta. But that doesn’t mean we’re only about spreadsheets and number crunching. When we come…
Added 20 hours ago
General Manager
Optima Living
Wetaskiwin, AB
Reporting to the Senior Director of Operations, the General Manager provides overall leadership and management of the community, ensuring high-quality care and services while maintaining…
Added 20 hours ago
Mortgage Funder, Third Party Residential Underwriting - BMBE
First National Financial
Vancouver, BC
Manager, Third Party Residential Underwriting
Added 20 hours ago
A(
Cost Accounting Manager
ADL (Amalgamated Dairies Limited)
Summerside, PE
- $85,000 to $95,000 CAD / year
- Full-time
We are looking for an experienced, hands-on Cost Accounting Manager to lead product and plant costing across ADL’s manufacturing operations.
Added 20 hours ago
EI
Design Manager-2026-101
emergiTEL Inc.
Calgary, AB
- Contract
Location: Calgary/Edmonton, AB -Hybrid ( 2-3 days per week required in Office)
Added 20 hours ago
N
Project Manager, Mechanical Engineering
NORR
Ottawa, ON
- $90,000 to $125,000 CAD / year
We are currently seeking a Project Manager to plan and manage mechanical engineering projects to ensure that all contractual commitments are met on time and within budget. As a Project…
Added 20 hours ago
N
Senior Project Manager, Electrical Engineering
NORR
Toronto, ON
- $120,000 to $170,000 CAD / year
We are currently seeking a Senior Project Manager to plan and manage electrical engineering projects to ensure that all contractual commitments are met on time and within budget. As a…

Questrade

Director, Client Enablement

Toronto, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Work location: A hybrid environment, with at least three days in the office built for working together
Experience: Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Posting language: English
Posted: Nov 13, 2026

Original job description

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req 4356

The return on your career investment

Compensation and incentives built to reward the value you bring.
RRSP matching of up to 6%.
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
$5,000 in tuition subsidies for job-related courses, every year.
100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
A hybrid environment, with at least three days in the office built for working together.
Paid vacation, personal, and sick days.
A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Director, Client Enablement. Could It Be You?

The Director, Client Enablement leads the strategic transformation of the contact center's support ecosystem, uniting five key functions - AI Service, Workforce Management (WFM), Training & Quality, Data & Reporting, and Operational Excellence - under a cohesive, technology-driven operating model. Accountable for translating the transformation agenda into measurable operational outcomes, this role establishes the multi-year capability roadmap and partners with technology groups to integrate automation, self-service, and analytics across all channels. As a senior change leader, the Director coaches and develops people leaders, fosters a continuous improvement culture, and ensures service delivery balances high-quality client experience, efficiency, and strict regulatory compliance.

The mandate

In this role, you will:

Partnering with the Managing Director, CSS Transformation and Operations to establish the vision and multi-year strategic roadmap for client enablement, challenging legacy practices and introducing disciplined, scalable service delivery models.
Directing the design, implementation, and expansion of enterprise AI-enabled service capabilities (virtual assistants, agent assist, intelligent self-service, and process automation) to systematically lower client effort, optimize handle times, and elevate containment.
Architecting and governing an integrated operating framework across WFM, Training & Quality, Data & Reporting, Operational Excellence, and AI Service to eliminate organizational silos, align capacity planning with automation impacts, and streamline handoffs.
Collaborating with Questrade Technology Group (QTG) and external technology partners to prioritize and govern the contact center product and automation pipeline, ensuring technical viability, solid business cases, and compliance with financial services regulatory and privacy standards.
Championing the lean process improvement standards across client contact channels, establishing mechanisms to identify automation opportunities, eliminate workflow waste, and sustainably maintain performance gains.
Directing the data and reporting architecture to ensure reliable operational intelligence, standardizing performance analytics and KPI frameworks across human and automated channels to inform executive decision-making.
Leading, coaching, and developing a high-performing bench of senior managers and functional leaders across five disciplines, cultivating a culture of curiosity, first-principles thinking, accountability, and high-impact talent growth.
Overseeing departmental resource allocation, budgets, and business case evaluations, serving as a trusted advisor to senior leadership on service innovation and operational efficiency.

You’re ready for this mandate if you have the following qualifications:

Have a Bachelor's degree in Business, Operations, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
Have 8+ years of progressive leadership experience in contact center operations, customer experience transformation, operational enablement, or service technology environments.
Have a proven track record of managing and developing people leaders (manager of managers) across multi-disciplinary operational or technical teams.
Have a demonstrated success in delivering large-scale operational or technological transformations that yielded measurable improvements in client experience, cost to serve, or efficiency.
Have demonstrated expertise in deploying and scaling operational technology solutions, including conversational AI, workforce management platforms, or automated workflows.

Nice to Have…

Have a Master's degree in Business Administration (MBA) or relevant graduate degree.
Relevant industry certifications (e.g., Lean Six Sigma Black Belt, PMP, Prosci Change Management, or COPC).
Have experience within a regulated financial services, banking, fintech, or securities brokerage environment.
Have In-depth familiarity with low-code/no-code process automation platforms, modern enterprise analytics architectures, and contact center AI platforms

Sounds like you? Click below to apply!

Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Director, Client Enablement at Questrade will set the strategy for contact center support, direct AI-enabled service and automation projects, and align five operational functions under one model. The role also coaches senior people leaders, manages budgets, and balances client experience, efficiency and regulatory compliance.

Requirements

Questrade needs a candidate with a bachelor's degree or equivalent experience, 8+ years of progressive leadership in contact center or customer experience operations, and experience managing managers. Candidates should have led large transformations with measurable gains and deployed conversational AI, workforce management or automated workflows.

Skills

Contact center operations
Conversational AI
Agent assist
Intelligent self-service
Process automation
Low-code/no-code platforms
Enterprise analytics
KPI frameworks
Lean process improvement
Change management
Business case evaluation
Budget management
People leadership
Coaching and development
Vendor and technology partner management
Regulatory compliance
Strategic planning

Benefits

RRSP matching
Mental health coverage
Tuition subsidy
Parental top-up
Paid vacation, personal and sick days
Community care day
Health and wellness programs

Keywords

Director Client Enablement
contact center
call center operations
AI Service
conversational AI
virtual assistant
agent assist
intelligent self-service
workforce management
WFM
quality assurance
training
data and reporting
KPI
operational excellence
Lean Six Sigma
process automation
low-code
no-code

Seniority

Senior

Perks

Generous paid time off
Parental leave
Retirement plan
Tuition support
Wellness program

Licences and certifications

Lean Six Sigma Black Belt
PMP
Prosci Change Management
COPC

Tools

Conversational AI platforms
Enterprise analytics platforms

Fields of study

Business
Operations
Information Technology
Engineering

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Work requirements

Jobs in Canada