Jobs in Canada

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Added 1 hour ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Must have access to a reliable vehicle and the ability to travel within the community as required · Must be available to work 12 hours day shifts from Monday to Sunday
Added 2 hours ago
NB
Banking advisor
National Bank of Canada
Kitchener, ON
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 6 hours ago
D
Project Manager
Domaine
Canada
- Full-time
Extensive experience in project management, particularly in ecommerce or digital product environments.
Added 7 hours ago
P–
Manager, Planning and Project Controls, BC Health Workday
PHSA – Corporate
BC
- Full-time
- Temporary
Manager, Planning & Project Controls, BC Health Workday
Added 7 hours ago
L
Senior Product Manager - Omni Channel Fulfillment
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 7 hours ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 11 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Must have access to a reliable vehicle and the ability to travel within the community as required · Must be available to work 12 hours day shifts from Monday to Sunday
Added 13 hours ago
RM
Clinical Nurse Specialist
Ross Memorial Hospital
Lindsay, ON
- Full-time
· Must have access to a reliable vehicle and the ability to travel within the community as required · Must be available to work 12 hours day shifts from Monday to Sunday
Added 13 hours ago
MC
Senior Project Manager Delivery Manager, Financial Services Technology (36213)
Myticas Consulting
Toronto, ON
- Contract
Myticas Consulting is seeking an experienced Project Manager / Delivery Manager to support a large-scale technology implementation within a major financial services organization. This is a…
Added 15 hours ago
EC
Senior Product Manager, Ad Relevance
eBay Canada
Toronto, ON
- Full-time
- Hybrid
As the Senior Product Manager, Ad Relevance you will lead key advertising technologies within our stack and make them outstanding in delivering speed for advertisers. You will identify and…
Added 15 hours ago
EC
Senior Product Manager, Ad Ranking
eBay Canada
Toronto, ON
- Full-time
- Hybrid
…core marketplace business. The Search team strives to build an experience that enables users to easily explore, find, and buy what they want at the best value through an engaging,…
Added 15 hours ago
NB
Banking Advisor
National Bank of Canada
Kamloops, BC
- Full-time
…friendly approach, listen actively and offer a people-centric experience for branch…
Added 15 hours ago
RB
Relationship Manager, Business Banking & Commercial Financial Services
Royal Bank of Canada
Vancouver, BC · Richmond, BC · Burnaby, BC · Surrey, BC
- Full-time
Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications)
Added 15 hours ago
A
Digital Marketing Manager
AudienceView
Canada
- From $90,000 CAD / year
We are looking for a Digital Marketing Manager to own and scale our B2B demand generation engine. In this role, you will drive pipeline growth and lower customer acquisition costs (CAC) by…
Added 16 hours ago
WI
Senior Environmental Assessment Practitioner
WSP in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
WSP is seeking a Senior Environmental Assessment Practitioner, Project Manager to join our Atlantic Environmental Assessment and Permitting team in St. John’s, NL or Dartmouth, NS.
Added 16 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Must have access to a reliable vehicle and the ability to travel within the community as required · Must be available to work 12 hours day shifts from Monday to Sunday
Added 17 hours ago
NB
Principal Lead AI Developer
National Bank of Canada
Montreal, QC
- Full-time
…solutions. In this role, you will have a direct impact on the Bank’s digital transformation by leveraging your expertise in back-end development, artificial intelligence, and cloud…
Added 17 hours ago
A
Project Manager – Workday Implementation / HR Transformation
Amyantek
Toronto, ON
- Contract
We are seeking an experienced Project Manager with strong Workday implementation and Change Management experience to support an ongoing HR Digital Transformation initiative.
Added 17 hours ago
A
Senior IT Project Manager – Enterprise Platform Delivery | Ontario Public Service (OPS) | Toronto
Amyantek
Toronto, ON
- Contract
We are seeking an experienced Senior Project Manager to lead large-scale digital transformation and enterprise platform delivery initiatives. The role involves managing multiple…
Added 17 hours ago
L
Client Partnership Manager
Loblaw
Toronto, ON
- Full-time
As a Client Partnerships Manager on our Media Sales team, you will use your experience selling digital advertising solutions to leading Canadian and global CPG brands. With your strategic,…
Added 17 hours ago
SS
RQ00781 – Software Developer – Full Stack – Senior
SM Software Solutions Inc.
Toronto, ON
- On-site
Hours: 7.25 hours per day, 5 days per week
Added 18 hours ago
SL
Business Development and Farmer Success Manager
Spur Line Crop Solutions
Radville, SK
- Full-time
Role Description The Business Development and Farmer Success Manager is a full-time, hybrid role based in Radville, SK, with flexibility for some work from home. This role focuses on…
Added 18 hours ago
EP
Business Development Manager
ES POS ( a CLIDOT PVT LTD company )
Yellowknife, NT
- Full-time
Experience with LinkedIn prospecting, cold calling, email marketing, and digital lead generation.
Added 18 hours ago
Territory Manager
Edge Imaging Inc
Calgary, AB
…Edge is made up of over 450 employees with countless years of digital capture and school photography experience. Our state-of-the-art photo lab and customer care centre are located in…
Added 18 hours ago
JH
Ecommerce Specialist
JR Home
Milton, ON
- Full-time
Salary Range: $50,000–$60,000 per year depending on experience

Questrade

Enterprise Collections: Operational Lead - Dialer Administrator

Toronto, ON, Canada

$94,000 - $97,000 CAD

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $94,000 - $97,000 CAD
Work location: A hybrid environment, with at least three days in the office built for working together
Posting language: English
Posted: Nov 13, 2026

Original job description

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req # 4278

The return on your career investment

Compensation and incentives built to reward the value you bring.
RRSP matching of up to 6%.
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
$5,000 in tuition subsidies for job-related courses, every year.
100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
A hybrid environment, with at least three days in the office built for working together.
Paid vacation, personal, and sick days.
A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Enterprise Collections: Operational Lead - Dialer Administrator

The Enterprise Collections Operational Lead/ Dialer Manager is responsible for the strategy, configuration, and day-to-day optimization of outbound and inbound dialer platforms primarily supporting Collections Operations as well as acting as a Dialer System SME for enterprise teams. They are responsible for monitoring and adjusting the dialer system in real-time to maximize agent utilization and ensure that service level agreements (SLAs) are met.

Additionally, they will be responsible for ensuring the dialer software is used efficiently to maximize productivity, while maintaining compliance with applicable regulations. This is a highly analytical role where all strategic decisions - from campaign pacing to customer segmentation - are driven by data. The position blends business ownership of the dialer with hands-on technical operations and production support, acting as the primary bridge between collections strategy to support customer outreaches, operations, and technology teams.

The mandate

In this role, you will:

Strategic Collections Outreaches & Dialer Optimization

Campaign Strategy & Execution: Develop, implement, and continuously test dialing rules, including pacing, time-of-day logic, and retry strategies to optimize contact rates
Intraday Performance Management: Monitor and adjust dialer settings in real-time to maximize agent availability, minimize downtime, and react to live abandonment rates or volume fluctuations
Process Improvement: Identify and implement operational enhancements to streamline dialing workflows and improve overall recovery results
Manage the strategic deployment of digital outreach channels, including SMS and emerging communication technologies, to ensure a cohesive and modern customer contact strategy

Analytical Leadership & Data-Driven Insights

Performance Analytics: Analyze real-time and historical contact center metrics to identify trends, patterns, and opportunities for call volume optimization
Strategic Reporting: Interpret campaign results regarding contact success and provide clear, data-backed insights and recommendations to senior leadership
Cross-Functional Alignment: Partner with Operations to align dialing volumes with staffing levels, shrinkage, and intraday adjustments

Technical Oversight & Support

Production Support & Incident Management: Provide dialer troubleshooting, participate in incident management (RCA), and lead UAT/regression testing for system changes
Vendor & Documentation Management: Liaise with dialer vendors for troubleshooting and patching while maintaining SOPs, playbooks, and escalation paths
Technical Translation: Act as the primary bridge by translating collections business requirements into technical specifications and change requests

Compliance, Mentorship & Leadership

Regulatory Adherence: Ensure 100% compliance with applicable national/local regulations and internal call plans and schedules
Lead, manage, and develop a team of dialer analysts/specialists, setting clear goals, priorities, and performance expectations
Conduct regular 1:1s, performance review conversations
Mentor team members on dialer strategy, data analysis, and problem-solving skills to build bench strength
Foster a culture of accountability, continuous improvement, and collaboration within the team
Train new team members on dialer systems, compliance requirements, and best practices
Manage team workload, prioritization, and coverage across projects and BAU support
Identify skill gaps and coordinate training or upskilling opportunities
Champion knowledge-sharing across the team, ensuring documentation and cross-training reduce single points of failure

You’re ready for this mandate if you have the following qualifications

5+ years of experience in collections contact center operations or analytics
3+ years experience working with dialer platforms in a regulated environment
Strong understanding of collections workflows, segmentation, and customer treatment strategies
Experience supporting production systems in a Tech Ops / Prod Ops capacity
Solid knowledge of compliance requirements impacting dialing
Strong analytical, problem-solving, and stakeholder management skills

Nice to have

Experience in the financial services industry
Experience in financial services, banking, or fintech
Exposure to SQL, reporting tools, or dialer analytics platforms
Experience with incident management frameworks
Vendor management experience
Prior leadership or people-management experience

Additional Information

Must be available to provide evening and/or weekend support

Enter your career inflection point. Apply now.

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Base salary range

$94,000 - $97,000 CAD

Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Enterprise Collections Operational Lead will set dialer rules and pacing, watch live performance and adjust settings to keep agents busy and meet service levels. They will analyze results, lead troubleshooting and testing, work with vendors and manage a team of dialer analysts.

Requirements

Candidates need 5+ years in collections contact center operations or analytics and 3+ years on dialer platforms in a regulated environment. They should know collections workflows, dialing compliance and production support, and be strong in analysis, problem-solving and stakeholder management.

Skills

Dialer platform administration
Campaign strategy and pacing
Contact center analytics
Collections workflow and segmentation
Regulatory compliance for dialing
Production support
Incident management (RCA)
UAT and regression testing
Vendor management
SQL
Reporting and dashboards
Digital outreach (SMS)
Team leadership and coaching
Stakeholder management
Process improvement
Workforce and shrinkage alignment

Benefits

RRSP matching up to 6%
Mental health practitioner coverage
Tuition subsidy for job-related courses
Parental top-up
Paid vacation, personal and sick days
Community care day
Incentive bonus program

Keywords

dialer administrator
dialer manager
collections operations
contact center
outbound dialer
inbound dialer
predictive dialer
campaign pacing
SLA management
collections compliance
incident management
RCA
UAT
regression testing
vendor management
SMS outreach
SQL
reporting tools
team leadership
financial services

Seniority

Lead

Perks

Generous paid time off
Parental leave
Retirement plan
Tuition support
Performance bonus
Wellness program

Tools

Dialer platform
SQL
Reporting tools
SMS platform

Languages

English

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Work requirements

Jobs in Canada