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Added 4 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…of downtown Langley with great physician support and office manager, maintaining the highest standards of patient care and professionalism. Our clinic is a full service family practice with…
Added 4 mins ago
TI
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- Full-time
Reports To: Operations Manager and Operations Supervisor – Dispatch
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SA
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Ottawa, ON
- Full-time
Join our team as an Assistant Restaurant Manager for Canal Market in the Ottawa Airport!
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CloudKettle, a Bell Canada company
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- Full-time
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Added 4 mins ago
PC
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WC
(CAN) Customer Service Manager
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- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
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WC
(CAN) Customer Service Manager
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- $15 CAD / hour
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Added 1 hour ago
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Demonstrated commitment to customer service and teamwork.
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WC
Customer Service Manager
Walmart Canada
Winnipeg, MB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
IK
Service Advisor - Temporary
Inland Kenworth
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- Full-time
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The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development…
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
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Collaborate with Store Manager and Assistant Manager to elevate selling culture.
Added 1 hour ago
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Demonstrated commitment to customer service and teamwork.
Added 1 hour ago
WC
(CAN) Consumables Associate (Temp 3 month conract)
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Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Victoria, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
WC
Self Checkout Attendant
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…reassuring way and escalate cash or technical issues to the Customer Service…

Quick & Easy Home and Auto Insurance

Compliance Specialist

Welland, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 2, 2026

Original job description

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

We are looking for an experienced Compliance Specialist to join our Head Office team. Reporting to the Manager, Insurance Compliance, this role is responsible for helping ensure our Personal Lines insurance operations meet regulatory requirements, market expectations, and BIG's internal standards.

This is an opportunity for an experienced insurance professional who understands brokerage operations from the inside and knows how to apply that knowledge to complex compliance matters. You'll review escalated cases, navigate regulatory and market issues, identify risk, and provide thoughtful recommendations that protect our clients and the organization. You'll also play an important role in strengthening our policies, processes, training, and quality assurance practices as BIG continues to grow.

What does a Compliance Specialist do?

As a Compliance Specialist, You Will

Review Personal Lines insurance operations to identify compliance risks and ensure alignment with regulatory requirements, market guidelines, and internal standards.
Manage complex escalations involving branches, markets, regulatory matters, client concerns, and Errors & Omissions (E&O) cases.
Conduct end-to-end reviews of escalated cases and provide clear, well-supported recommendations to the Compliance Committee.
Review and respond to regulatory inquiries and complaints and support the resolution and follow-through of compliance matters.
Assist in developing and improving policies, procedures, and quality assurance practices that strengthen compliance across the organization.
Analyze compliance data and operational trends to identify emerging risks and opportunities for improvement.
Partner with clients, Underwriting, Audit, and other teams to resolve issues and support consistent compliance practices.
Manage and report compliance incidents or breaches, ensuring concerns are addressed promptly, appropriately, and with accountability.
Stay current on regulatory and industry changes affecting Personal Lines and translate requirements into practical guidance for the business.
Develop compliance training and prepare reporting for management on key trends, risks, outcomes, and opportunities for improvement.

Does this sound like you?

You'll Be Successful In This Role If You

Have strong knowledge of Personal Lines insurance, brokerage operations, and regulatory requirements.
Apply sound judgment when assessing compliance risks and resolving complex issues.
Analyze information effectively and identify trends, risks, and opportunities for improvement.
Communicate clearly and professionally with clients, Brokers, regulators, and internal teams.
Handle sensitive and confidential matters with integrity, discretion, and professionalism.
Collaborate effectively across teams to solve problems and achieve shared goals.
Are highly organized, detail-oriented, and comfortable managing competing priorities.
Take ownership of issues and follow them through to resolution.
Adapt quickly to changing regulations, requirements, and business needs.
Look for practical ways to improve processes, service, and efficiency.

Required

Qualifications

Completion of a high school diploma or equivalent.
Minimum of 7 years of proven experience in the insurance industry in a related role or function, with experience relevant to Personal Lines insurance operations, underwriting, client servicing, and/or compliance.
An active RIBO licence in good standing.

Assets

Post-secondary diploma or degree in Insurance, Economics, Law, Finance, Business Administration, or a related field.
A professional insurance designation such as:
Chartered Insurance Professional (CIP)
Canadian Accredited Insurance Broker (CAIB)
Customer Service for the Insurance Professional (CSIP)
Canadian Professional Insurance Broker (CPIB)
Experience developing or implementing compliance policies and procedures.
Experience with insurance quality assurance or audit processes.
Experience working with compliance monitoring and reporting tools.
Experience managing insurer/market relationships in a compliance context.
Experience creating and facilitating compliance training.

What We Offer

People-focused company culture
Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
3 weeks’ of paid vacation in the first year of employment; 4 weeks’ in year 2
Birthday day off
Hybrid work from home / in-office environment
Retirement savings programs, with company-matched RRSP contributions

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10211.

Compensation

Salary Band: $62,000.00 - $79,000.00 per year

Target Hiring Range*: $62,000 - $68,000 per year

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More about this job

Responsibilities

Review Personal Lines operations and escalated cases to identify compliance risks, address regulatory and client concerns, and provide recommendations to the Compliance Committee. Improve compliance policies, procedures, training, and quality assurance, while monitoring incidents, analyzing trends, and reporting risks and outcomes to management.

Requirements

Requires a high school diploma or equivalent, at least seven years of relevant insurance industry experience, and an active RIBO licence in good standing. Candidates should have strong knowledge of Personal Lines insurance, brokerage operations, and regulatory requirements; post-secondary education, insurance designations, and compliance or audit experience are assets.

Skills

Personal Lines Insurance
Regulatory Compliance
Compliance Risk Assessment
Case Escalation Management
Regulatory Inquiries and Complaints
Policy and Procedure Development
Quality Assurance
Compliance Data Analysis
Incident and Breach Management
Compliance Training
Professional Communication
Cross-Functional Collaboration
Confidentiality and Discretion
Process Improvement

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Employee Assistance Program
Paid Vacation
Birthday Day Off
Hybrid Work Arrangement
Company-Matched RRSP Contributions

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Insurance Brokerage
Regulatory Compliance
RIBO Licence
Chartered Insurance Professional (CIP)
Canadian Accredited Insurance Broker (CAIB)
Customer Service for the Insurance Professional (CSIP)
Canadian Professional Insurance Broker (CPIB)
Errors and Omissions (E&O)
Compliance Committee
Compliance Risk
Regulatory Inquiries
Client Complaints
Compliance Policies
Quality Assurance
Audit Processes
Compliance Monitoring
Compliance Reporting
Insurance Underwriting
Market Relationships
Compliance Training
Incident Management
Breach Management
Operational Trends
Risk Analysis
Process Improvement
RRSP

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