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Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 hours ago
MA
Senior Leader, Employee & Individual Benefits
Marsh Agency
Mississauga, ON
- Full-time
Set the strategic direction and growth plan for the Employee & Individual Benefits business (i.e. health, dental and disability), aligned to firm and market objectives.
Added 2 hours ago
MA
Senior Relationship Manager - Group Benefits
Marsh Agency
Mississauga, ON
- Full-time
Perform market and industry research to identify targets for new relationships and expansion opportunities within existing accounts.
Added 6 hours ago
S
Center Supervisor- FT- Windsor
Serco
Windsor, ON
- Full-time
To Be Successful In This Role, You Must Have
Added 8 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 8 hours ago
AC
Allstate Sales Agent Trainee
Allstate Canada
Toronto, ON
- Full-time
Become an Allstate Sales Agent Trainee: Kickstart Your Sales Career with Unlimited Earning Potential
Added 8 hours ago
TR
Principal Software Engineer / Architect – AI – Legal FDE
Thomson Reuters
Toronto, ON
- Full-time
Design RAG pipelines, multi-agent orchestration, event-driven backends, and agentic workflows using CoCounsel, Westlaw, and Practical Law capabilities, plus third-party AI APIs.
Added 8 hours ago
RH
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Durham, ON
- Full-time
…overall strategic leadership and direction for all aspects of the market, including sales, service, installation and administration. The GM will effectively communicate a vision, management…
Added 9 hours ago
O
Lead AI Developer
OpenText
Waterloo, ON
- Full-time
…manual effort, and improve reliability. You’ll lead hands-on development, solve complex operational challenges, champion engineering best practices, and mentor…
Added 9 hours ago
O
Lead AI Developer
OpenText
Mississauga, ON
- Full-time
…manual effort, and improve reliability. You’ll lead hands-on development, solve complex operational challenges, champion engineering best practices, and mentor…
Added 9 hours ago
O
Lead AI Developer
OpenText
Richmond Hill, ON
- Full-time
…manual effort, and improve reliability. You’ll lead hands-on development, solve complex operational challenges, champion engineering best practices, and mentor…
Added 9 hours ago
M
Front-End Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…the enterprise architecture level as our standard for React development and has an active engineering community of over 1,000 people. We solve common front-end problems once, then make…
Added 10 hours ago
CS
VP Capital Partnerships & Syndication (Vancouver)
Cameron Stephens
Toronto, ON
- Full-time
…exposure to complex transactions across the Canadian real estate market. Team members benefit from working closely with experienced investment professionals who are focused on disciplined…
Added 11 hours ago
K
Senior Web Developer (Full Stack)
Klick
Toronto, ON
- Full-time
…and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and…
Added 11 hours ago
K
Senior Web Developer (Full Stack)
Klick
Toronto, ON
- Full-time
…and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and…
Added 12 hours ago
PC
Deals, Corporate Finance, Senior Associate
PwC Canada
AB · Edmonton, AB
- Full-time
Participation in business development initiatives and opportunities (including preparation of pitch materials and market events)
Added 12 hours ago
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Ottawa, ON · Durham, ON
…overall strategic leadership and direction for all aspects of the market, including sales, service, installation and administration. The GM will effectively communicate a vision, management…
Added 12 hours ago
AM
Principal Software Development Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
Drive AI-first development practices and continuously promote engineering efficiency using modern agent-driven software development methods.
Added 13 hours ago
S
AVP, Agentic Development
Sunlife
Toronto, ON
- Full-time
Reporting to the VP, Chief Data & Analytics Officer, the AVP, Agentic Development leads the enterprise organization responsible for agentic AI strategy, engineering, platforms and adoption.…
Added 14 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 14 hours ago
P
Deals, Corporate Finance, Senior Associate
PwC
AB
- Full-time
Participation in business development initiatives and opportunities (including preparation of pitch materials and market events)
Added 14 hours ago
A
Account Executive, Devs.ai
AppDirect
Montreal, QC
- Full-time
…products are private AI workspaces that give access to AI chat, agent building, app building, CLI tools, enterprise search, and…
Added 14 hours ago
N
Software Automation Developer
Nokia
Ottawa, ON
- Full-time
Create and evolve AI agentic platforms with Model Context Protocol (MCP) servers, gateways, and Agent‑to‑Agent orchestration.
Added 15 hours ago
Specialist Solutions (AI Agent Specialist)
Independent Electricity System Operator
Canada
…operation of the power system, operation of the IESO Administered Market, and for other corporate needs of the IESO. Conduct analysis of customer requirements, the production of functional…
Added 15 hours ago
Strategic Partner Development Manager, Applied AI ISV Partnerships, Retail
Google
Waterloo, ON
Recruit and grow partnerships with leading Applied AI ISVs in retail, building agentic workflows, multi-agent systems, and packaged industry applications tailored for retail, supply chain,…

Quincaillerie Richelieu

Customer Service Agent - Retail

Montreal, QC, Canada

Full-time

Apply on richelieu.na.teamtailor.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

Who we are

Richelieu Hardware is a North American leader in specialty hardware: we import, distribute and manufacture products for more than 120,000 customers across North America -- cabinet and furniture manufacturers, cabinetmakers and hardware retailers.

Our team has 3,200 people, more than half of whom are shareholders of the company.

Your role

Richelieu Hardware is looking for a Retailink-Storelink Agent to join the Retail Division at our Head Office in Ville Saint-Laurent.

This role reports to the Retail Project Director and works alongside the other agents on the Retailink team, which is the central point of contact for the Retail Division for merchandising and maintaining our products and displays at Canadian, American and international retailers.

You coordinate orders for products and displays with marketing and other departments, then follow each step of the project: internal coordination, shipping, in-store assembly, quality control and return follow-up, using Excel schedules and the Wrike project management software. You act as the point of contact between retailers, representatives, installation agencies and internal teams.

We are looking for a team player who is comfortable communicating, organized and detail-oriented, who enjoys setting priorities and organizing tasks to meet deadlines.

Responsibilities

This role touches all or part of the tasks below; how they are divided varies depending on projects and current priorities.

1. Retail project coordination

Coordinate orders for products, displays and returns with internal teams (marketing, product specialists, supply chain and purchasing).
Update tracking files to ensure good internal visibility of projects.

2. Shipment and assembly follow-up

Confirm delivery of furniture and stock orders with customers before assembly.
Send tracking numbers to representatives (assemblies without an agency) and confirm component availability with assigned agencies.
Ensure that documents required by merchandising agencies are sent (planograms, buyback/return documents).
Follow up on returns with agents and customers after assembly, through to the issuance of credits.

3. Quality control

Analyze weekly reports from our merchandising agents on the Yoobic platform and send our feedback to the agency by email.

4. Follow-up on buyback and post-installation repair requests

Manage requests received in the Storelink email inbox (the mailbox stores and agencies use to communicate with us), open tracking tickets for parts to be replaced, and keep the tracking table up to date.

5. Support for product sheet management

Update retailers' product sheets in Excel based on product additions or removals.

Requirements

Experience in retail stores; experience in hardware (RONA, Home Depot, BMR, CANAC) will be considered an asset.
Team spirit and good communication skills, in French and English.
Strong organizational skills, attention to detail and rigour.
Customer service mindset.
Resourceful and autonomous.
Ability to manage several files simultaneously and meet tight deadlines.
Good command of computer tools and openness to new technologies.
Comfortable with the Microsoft Office suite (especially Excel) and open to learning new tools (Wrike, Yoobic).
If you don't have experience but have the right personality and willingness to learn, don't hesitate to apply!

What we offer

A stable Quebec company, present in Canada and the United States for more than 50 years.
A competitive base salary based on the market.
The opportunity to become a shareholder of the company.
A flexible work environment that promotes work-life balance.
Ongoing training and career development opportunities.

How to apply

Interested in this position? We invite you to visit our corporate website at richelieu.com/emplois to submit your application.

We thank all candidates for their interest; however, only those selected for the pre-screening process will be contacted.

Please note that the masculine form is used solely to simplify the text.

By submitting their application, candidates consent to Quincaillerie Richelieu Ltée collecting, using and retaining the documents submitted solely for the purpose of evaluating their application. These documents may be kept by Quincaillerie Richelieu Ltée for future reference for a period of twelve (12) months following receipt of their application.

Apply on richelieu.na.teamtailor.com About employer

More about this job

Responsibilities

The agent coordinates retail projects, including product orders, shipping, and in-store assembly follow-ups. They also manage quality control reports and handle post-installation repair requests through internal tracking systems.

Requirements

Candidates should have experience in retail or hardware environments and possess strong organizational and communication skills. Proficiency in Microsoft Office, particularly Excel, is required, along with the ability to manage multiple tasks under deadlines.

Skills

Retail project coordination
Customer service
Microsoft Excel
Project management
Communication
Detail-oriented
Organizational skills
Wrike
Yoobic
Quality control
Inventory management
Data entry
Problem solving
Time management
Teamwork

Benefits

Competitive base salary
Shareholder opportunity
Flexible work environment
Ongoing training
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Hardware
Project Coordination
Merchandising
Supply Chain
Purchasing
Excel
Wrike
Yoobic
Quality Control
Planograms
Customer Service
Inventory
Logistics
Reporting
Data Management
Retailer Relations
Product Sheets
Assembly
Tracking

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Work requirements

Jobs in Canada