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Quincaillerie Richelieu

Branch Manager

Remote, Canada

Remote

Full-time

Apply on richelieu.na.teamtailor.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 5+ years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment
Posting language: English
Posted: Sep 25, 2026

Original job description

Branch Manager

Company Overview 

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Branch Manager to join our team of professionals.

As a vital role charged with the management of both people and processes, the Branch Manager will be responsible for all phases of the branch office, with areas of responsibility including Warehouse, Operations, Customer Service, and Inside Sales. They provide leadership and guidance to a team of employees who are performing a wide variety of tasks. They will be responsible for setting department budgets, managing appropriate staffing, structuring daily priorities, maintaining service levels, managing project schedules, and delivering continuous training and support.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! You can find out more about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

Monitor, document, analyze, and report on warehouse and customer service metrics by reviewing daily, weekly, and monthly Key Performance Indicators (on shipping time, fill rate, backorders, sales performance, customer feedback, etc.)
Ensure inventory management activities are performed according to procedure and policies (cycle counts, inventory variance reporting, slotting, replenishment, consolidation, etc.)
Oversee and ensure that all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
Provide leadership and guidance to Customer Service and Inside Sales teams through the analysis of phone data, average order values, order errors, and overall time in presence to ensure a high level of customer service
Ensure customer service and inside sales staff are consistently providing new or complimentary product solutions to customers while serving them on the phone as well as face-to-face in our showroom
Oversee that counter staff is re-stocking the showroom and performing cycle counts as required
Foster a culture where employees across all departments are comfortable bringing ideas on how to improve processes, procedures, and overall customer experience
Hold responsibility for the overall hiring, training/developing, and supervising of branch staff for the purpose of achieving company goals and objectives
Drive and facilitate activities that improve coordination, communication, and teamwork between warehouse operations, customer service, inside and outside sales
Perform any other duties related to the position assigned by immediate leader
Position may require lifting/pushing/carrying items up to 50 pounds

What We Are Looking For

5+ years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment
Experience with MS office suite
Strong leadership qualities, including commitment, communication, motivation and team-building, pursuit of excellence, and exemplifying Richelieu's Five Core Values
Experience managing budgets, financial reports, or other profit & loss/EBIDTA statements is ideal
Superior communication skills, able to successfully collaborate with various internal team members and external suppliers, vendors, and customers
Organized and goal-oriented, with experience managing Key Performance Indicators (KPI's) such as order accuracy, customer satisfaction, sales performance, and/or similar metrics
Forklift certified with experience
Sales experience
Team player with an understanding of delegation synergy
University degree or some college is preferred, but not required

Compensation and Benefits

Competitive market-based annual salary.
Business expense reimbursement
Group insurance program (medical, dental, vision, life, disability, etc.)
Employee Stock Purchase Plan with employer matching
401(K) with employer matching
Company cell phone
Paid vacation, holidays, and sick days

We are an equal opportunity employer.

What we offer :

Proudly North American company: As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
Competitive compensation: We offer competitive base compensation based on the market.
Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Invitation to Apply

If you would like to contribute to the growth of a North American leader, we would be pleased to review your application. All individuals who possess the essential qualifications are encouraged to apply.

We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your application

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

We are an equal opportunity employer.

By submitting their application file, candidates consent to Richelieu Hardware Ltée collecting, using, and retaining the documents provided solely for the purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltée for future reference for a period of twelve (12) months following receipt of the application.

Apply on richelieu.na.teamtailor.com About employer

More about this job

Responsibilities

The Branch Manager at Richelieu will lead the warehouse, customer service and inside sales teams, track KPIs and inventory, and ensure safety and compliance. They will also hire, train and supervise branch staff and improve coordination across departments.

Requirements

Candidates need 5+ years in a leadership role, ideally in warehouse, distribution or logistics, plus MS Office, forklift certification and sales experience. Budget or P&L experience is an asset, and a university degree or some college is preferred.

Skills

Leadership
Team building
KPI analysis
Inventory management
Cycle counting
Budget management
Financial reporting
P&L management
Customer service management
Inside sales
Sales
Communication
Delegation
Hiring
Staff training
Process improvement
Health and safety compliance
MS Office
Forklift operation
Supplier and vendor management

Benefits

Group insurance program
401(k) with employer matching
Employee Stock Purchase Plan with employer matching
Paid vacation, holidays and sick days
Company cell phone
Business expense reimbursement

Keywords

Branch Manager
warehouse management
distribution
logistics
operations management
customer service management
inside sales
KPI management
inventory management
cycle counts
budget management
P&L
team leadership
MS Office
forklift
hardware distribution
supply chain
retail management

Seniority

Manager

Perks

Generous paid time off
Retirement plan
Stock or equity

Tools

MS Office
forklift

Languages

English

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Work requirements

Jobs in Canada