Find work in Canada.

324,498 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
Coordinator, Data & Innovation
Vancouver Foundation
Vancouver, BC
$67,100 CAD / year
Full-time
Accountability: Reporting to Senior Manager, Data & Innovation.
Added 23 mins ago
SENIOR TECHNICAL SUPPORT SPECIALIST 1 (File Services Lead)
City of Toronto
Toronto, ON
Reporting to the Manager, Infrastructure & Platform Services (I&P), this role leads the File Services team, ensuring the availability, security, and integrity of shared file access across…
Added 54 mins ago
SOCIAL SERVICE WORKER
Southbridge Healthcare LP
Hamilton, ON
Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation…
Added 1 hour ago
Executive Director Cannabis Expungement Board
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…work includes agency operations, Board governance support, case review, legislative and external relations, and accountability to the public and the…
Added 1 hour ago
Pharmacist (Temporary Full-Time) - 1G Medicine/Emergency
Trillium Health Partners
Mississauga, ON
Full-time
Reporting to the Clinical Manager of Pharmacy Services you will be an integral member of the Pharmacy team and be accountable for the pharmacotherapy for patients to ensure optimal patient…
Added 1 hour ago
Pharmacist (Temporary Full-Time) - NICU and Paediatrics
Trillium Health Partners
Mississauga, ON
Full-time
Reporting to the Clinical Manager of Pharmacy Services you will be an integral member of the Pharmacy team and be accountable for the pharmacotherapy for patients to ensure optimal patient…
Added 1 hour ago
Pharmacist (Temporary Full-Time) - CVH Pharmacy
Trillium Health Partners
Mississauga, ON
Full-time
Reporting to the Clinical Manager of Pharmacy Services you will be an integral member of the Pharmacy team and be accountable for the pharmacotherapy for patients to ensure optimal patient…
Added 1 hour ago
Services TC&IS Software Manager
Alstom
Saint-Bruno, QC
Alstom Services Engineering has an opening for a TC&IS Software Manager in its Saint Bruno, QC location. In Alstom Services, our focus is to provide excellence in customer support and…
Added 3 hours ago
(CAN) Asset Protection Associate
Walmart Canada
Vaughan, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 3 hours ago
Customer Service Learning & Development Specialist
LearningDevelopmentJobs
Toronto, ON
Full-time
…organization. Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, Knowledge Management, and Learning Experience Design, you will own the day-to-day…
Added 3 hours ago
Senior Growth Marketing Manager
SmartPixel
Montreal, QC
Full-time
We are looking for a Senior Growth Marketing Manager to join our lean marketing team and help turn SmartPixel’s marketing initiatives into a more consistent, measurable growth engine.
Added 5 hours ago
Registered Nurse
Alberta Health Services
AB · Edmonton, AB
Part-time
…maintaining, or restoring health, preventing illness, injury, and disability to the renal patient. The RN practices nursing care according to Hemodialysis Nursing Specialty Scope of…
Added 5 hours ago
Manager, Marketing & Communications
Take a Hike Foundation
Vancouver, BC
Full-time
Take a Hike Foundation is seeking a Marketing & Communications Manager to become part of our Development Team. We are looking for a seasoned and skilled marketer and digital media expert to…
Added 6 hours ago
Physiotherapist I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Part-time
…Physiotherapist (PT). As a PT for CHC, you will act as both a Case Manager (CM) and a direct care provider, using a family-centered approach to practice, coaching, assessing, organizing,…
Added 7 hours ago
Registered Nurse
Alberta Health Services
AB · Edmonton, AB
Part-time
…maintaining, or restoring health, preventing illness, injury, and disability to the renal patient. The RN practices nursing care according to Hemodialysis Nursing Specialty Scope of…
Added 7 hours ago
Registered Nurse
Alberta Health Services
AB · Edmonton, AB
Temporary
…maintaining, or restoring health, preventing illness, injury, and disability to the renal patient. The RN practices nursing care according to Hemodialysis Nursing Specialty Scope of…
Added 8 hours ago
Solutions Delivery Manager
Trackunit
London, ON
Full-time
…innovation through connected construction data. As Solution Delivery Manager for AME, you’ll lead the regional team helping customers successfully implement and adopt Manager and…
Added 8 hours ago
Paralegal
Northlake Financial
Barrie, ON
Full-time
Prepare, review, and maintain legal documents, correspondence, case files, and supporting records related to automotive financing, collections, and recovery.
Added 9 hours ago
(CAN) Asset Protection Associate
Walmart Canada
Pickering, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 9 hours ago
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
Full-time
The Business Development Manager, International Tactical Communications and Information Systems (TacCIS) will be responsible for business strategic planning, direction and development of…
Added 10 hours ago
Adjudication Manager
Information and Privacy Commissioner of Ontario
Toronto, ON
Full-time
…procedures, and the ability to apply this expertise in the context of case management, the provision of first level advice concerning appeals and complaints, and the adjudication of cases…
Added 10 hours ago
Case Manager - Psychosis Outpatient Program (Full-Time)
Trillium Health Partners
ON · ON, Canada
Full-time
Position: Case Manager - Psychosis Outpatient Program
Added 10 hours ago
Case Manager - North Peel Case Management (Part-Time)
Trillium Health Partners
ON · ON, Canada
Part-time
Position: Case Manager -North Peel Case Management
Added 11 hours ago
Operations Strategy, Sr Manager
Pratt & Whitney
Longueuil, QC
Full-time
Business Case Leader: Prepare and present complex presentations to P&WC and RTX leadership committees to secure stakeholder buy-in for high-impact initiatives.
Added 11 hours ago
Principal Strategic Deal Maker
Capgemini Engineering
Mississauga, ON
Full-time
The manager will be responsible for the following key activities:

Quince

Customer Experience Specialist

Markham, ON, Canada

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:

Monday, Tuesday, Friday, Saturday, Sunday
Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support and resolving issues with empathy. Build product expertise, use service tools effectively, meet response and productivity targets, and share recurring customer feedback and opportunities for improvement.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should be comfortable adopting new tools, communicate proactively, exercise calm judgment under pressure, and adapt quickly to changing products, tools, and policies.

Skills

Customer Service
Customer Experience
Multichannel Communication
Empathy
Conflict Resolution
Problem-Solving
Product Knowledge
Written Communication
Verbal Communication
Time Management
Adaptability
Accountability
Attention to Detail
Technology Adoption
Data Awareness
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Multichannel Support
Customer Loyalty
Issue Resolution
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Training
Retail
Manufacturer-To-Consumer
Sustainable Retail
Brand Ambassadorship

Report this job