Find work in Canada.

327,182 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
Director, Media Strategy
Jobgether
Canada
Full-time
Lead and develop Associate Directors and Senior Managers, providing direction and oversight across account planning activities.
Added 9 mins ago
Senior Data Engineering Developer
Rightsline Inc
Toronto, ON
$115,000 to $125,000 CAD / year
Certifications in relevant database technologies (e.g., Microsoft Certified: Azure Database Administrator Associate or Oracle Certified Professional) are a bonus
Added 23 mins ago
Veterinarian, Pretoria Animal Hospital
VCA Canada
Ottawa, ON
Full-time
Support senior pets by monitoring health, managing chronic conditions, and providing preventive care to maintain quality of life
Added 23 mins ago
Associate Lawyer / Senior Counsel – Bennet Waugh Family Law
The Law Society of Manitoba
Winnipeg, MB
Full-time
Bennet Waugh Family Law Corporation, operating from Winnipeg, Manitoba, invites applications for an associate lawyer or senior counsel. Our firm focus is family law, including family…
Added 38 mins ago
Cloud Operations Analyst - Operate
Deloitte
Toronto, ON
Full-time
…and decommissioning of cloud resources under the guidance of senior team members. The role also involves supporting backup, recovery, patching, and maintenance activities across cloud and…
Added 38 mins ago
Financial Analyst
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Reports directly to the Associate Director, Student Financial Support. This position performs work independently under general direction from the Associate Director, and interacts with…
Added 38 mins ago
Director, Media Strategy
Jobgether
Canada
Full-time
Lead and develop Associate Directors and Senior Managers, providing direction and oversight across account planning activities.
Added 54 mins ago
Associate
RBC Dominion Securities
Vancouver, BC
Full-time
…successful candidate may have the opportunity to grow into more senior Associate roles within the team. The role may eventually be executing client portfolio trades and model maintenance…
Added 1 hour ago
Associate Manager of Health & Wellness- Maternity Leave Contract
COGIR Real Estate
Calgary, AB
Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 1 hour ago
ServiceNow Developer Associate - Summer 2027
RSM US LLP
Calgary, AB
Full-time
As a ServiceNow Developer Associate, you will play a crucial role in delivering best-in-class solutions by developing solutions on the ServiceNow platform and implementing the ServiceNow…
Added 1 hour ago
Cyber Compliance Consulting Associate - Summer 2027
RSM US LLP
Toronto, ON
Full-time
As a Consulting Associate, you will jump start your career through a comprehensive training and development program where you will be exposed to all our Consulting Solution Practices. This…
Added 1 hour ago
Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
Reports directly to the Associate Director, Student Financial Support. This position performs work independently under general direction from the Associate Director, and interacts with…
Added 1 hour ago
Senior Accounts Payable Associate
Fraserway RV
Abbotsford, BC
Full-time
We are seeking a detail-oriented Sr. Accounts Payable (A/P) Associate to join our Finance team at our Head Office in Abbotsford, BC. In this role, you will support the full cycle of…
Added 1 hour ago
Product Strategy and Operations, Senior Associate - New Verticals | Housing
EliseAI
Toronto, ON
Full-time
As a Senior Associate on the New Verticals team, you will support the identification, incubation, launch, and scaling of new products and market opportunities from “zero to one” and “one to…
Added 1 hour ago
Senior Analyst, Events Operations
Walmart Canada
Mississauga, ON
Full-time
Working across multiple events and priorities simultaneously, the Senior Analyst helps coordinate complex requirements, identify risks and opportunities, maintain accurate financial and…
Added 2 hours ago
Associate Director, Artificial Intelligence
Thompson Rivers University
Kamloops, BC
Full-time
…university, then we may have what you are looking for, and our Associate VP Digital Strategies and CIO would welcome the opportunity to connect with…
Added 2 hours ago
Veterinarian, Pretoria Animal Hospital
VCA Animal Hospitals
Ottawa, ON
Full-time
Support senior pets by monitoring health, managing chronic conditions, and providing preventive care to maintain quality of life
Added 2 hours ago
Associate Director, Capital Planning & Reporting
RBC
Toronto, ON
Full-time
…RBC's capital position - actual and forecasted - supporting senior executives including the CFO, Treasurer, ALCO, GE, and the Board. This role leverages automation and AI to streamline…
Added 2 hours ago
Associate
RBC
Vancouver, BC
Full-time
…successful candidate may have the opportunity to grow into more senior Associate roles within the team. The role may eventually be executing client portfolio trades and model maintenance…
Added 2 hours ago
Associate Director, Global Risk Analytics
RBC
Toronto, ON
Full-time
As part of the Group Risk Management team, the Associate Director, Global Risk Analytics is responsible for the conceptual design, development, and ongoing maintenance of the mathematical…
Added 2 hours ago
Associate Manager of Health & Wellness- Maternity Leave Contract
Cogir Senior Living
Calgary, AB · McKenzie Towne Retirement
Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 2 hours ago
Associate Cyber Generalist
Pwc Canada
Vancouver, BC
Full-time
As a Associate, Cyber Strategy and Transformation, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will work closely with clients…
Added 3 hours ago
Data and Product Analyst (Contract)
PwC
Toronto, ON
Full-time
As a Data and Product Analyst at the Senior Associate level, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include,…
Added 3 hours ago
Sr. Credit Solutions Associate, Commercial Banking (Contract) opened to Kelowna, Van. or Langley
Scotiabank
Kelowna, BC
Senior Credit Solutions Associate, Canadian Commercial Banking - Vancouver, Kelowna or Langley areas
Added 3 hours ago
RDL Network Administrator
Celestica International LP
Toronto, ON
Linux System Administration: Mid-to-senior level competency in Linux (Rocky, CentOS, Ubuntu) - specifically user management, bash scripting, basic routing, and running local web servers…

Quince

Customer Experience Specialist

Mississauga, ON, Canada

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:

Monday, Tuesday, Friday, Saturday, Sunday
Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback to improve the experience.

Requirements

Applicants must have a high school diploma or GED and at least two years of customer service experience. The role requires working a five-day schedule that includes weekend days, with three days at home and two days in the Toronto office.

Skills

Customer Service
Multichannel Communication
Empathy
Conflict Resolution
Problem-Solving
Product Knowledge
Written Communication
Verbal Communication
Time Management
Adaptability
Attention to Detail
Accountability
Technology Adoption
Data Awareness
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat
Email
Phone Support
Social Media
Product Knowledge
Issue Resolution
Empathy
Brand Ambassadorship
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Retail
Manufacturer-To-Consumer
Customer Loyalty

Report this job