Find work in Canada.

323,989 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Driver, Roll Off
Waste Management, Inc. (WM)
Edmonton, AB
Full-time
Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as…
Added 1 min ago
Customer Service Representative
IPEX Group
Canada
Full-time
This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.
Added 1 min ago
Customer Service Representative
Aliaxis
Canada
Full-time
This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.
Added 1 min ago
Eligibility Review Team Lead
Government of Alberta
Calgary, AB
…care, seniors, income, employment and homelessness supports, disability services, and other social-based programs. For more information about ALSS, visit our website: Ministry of Assisted…
Added 1 min ago
Carpenter - Maintenance and Operations
Nova Scotia Health and IWK Health
Bridgewater, NS
Reporting to the Manager, Facilities Management and Support, the Carpenter is responsible for completing repairs/alterations to building structures, i.e. millwork, walls, ceilings, doors…
Added 1 min ago
Building Operator
JLL
Toronto, ON
Full-time
Reporting to: Operations Manager Business Line: Property & Asset Management (PAM), JLL Canada
Added 1 min ago
Certificated Kindergarten Teacher- AB (MDN)
BrightPath Early Learning & Child Care
Calgary, AB
…programs. You will work under the supervision of the Kindergarten Manager who reports to the Educational Supports…
Added 1 min ago
Certificated Kindergarten Teacher- AB (MDN)
BrightPath Early Learning & Child Care
Calgary, AB
…programs. You will work under the supervision of the Kindergarten Manager who reports to the Educational Supports…
Added 1 min ago
Maintenance Engineering Co-Op
IKO North America
Ashcroft, BC
Full-time
The Maintenance Engineering Co-op student would work from January – August 2027 and work with their assigned manager to meet strategic corporate initiatives and execute successful capital…
Added 1 min ago
Personal Lines Account Manager, Retail
HUB International
Leamington, ON
Full-time
Join HUB as an Account Manager, Personal Lines Insurance
Added 1 min ago
Commercial Lines Account Manager, SME
HUB International
Toronto, ON
Full-time
HUB continues to grow and is seeking a dynamic Commercial Lines Account Manager, SME. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an…
Added 1 min ago
Account Consultant (Sales & Marketing) - Hamilton
OSL Direct Services
Hamilton, ON
Other
Use the Salesforce CRM system to assist with territory and funnel management
Added 16 mins ago
Corporate Traveller - Travel Manager - Calgary, AB
Flight Centre
AB
Insurance including life, AD&D, critical illness, long term disability
Added 16 mins ago
Bar Manager - Aera
Oliver & Bonacini
Toronto, ON
$50,000 to $55,000 CAD / year
Full-time
The Bar Manager will oversee the bar program by creating and maintaining bar standards while driving sales through creative and innovative promotions and building relationships with…
Added 16 mins ago
Assistant Manager, Fine Dining - Auberge du Pommier
Oliver & Bonacini
Toronto, ON
$52,000 to $57,000 CAD / year
Full-time
…company! You’re a key team player reporting to the General Manager. You’re involved in many aspects the restaurant including maintaining and encouraging high performing teams, upholding our…
Added 16 mins ago
Technical Training Instructor
MSX International
Mississauga, ON
$133,000 to $156,200 CAD / year
Full-time
Perform light to medium lifting requirements in repair shop operation management.
Added 16 mins ago
QA Associate - Eurofins BioPharma Product Testing Toronto, Inc.
Eurofins
Toronto, ON
Up to $42,000 CAD / year
Full-time
…clients under the supervision of Senior Quality Consultant and Manager, Regulatory and QA…
Added 16 mins ago
Supervisor
Dexterra
Victoria, BC
$40,000 to $45,000 CAD / year
Full-time
As a Cleaning Supervisor, reporting to the Manager, you will supervise the cleaning and services of an assigned area within the budget required to maintain company and customer quality…
Added 16 mins ago
Weekend / Call in Cleaner
Dexterra
Gander, NL
Part-time
As a Cleaner at DND Gander, reporting to the Account Manager, you will ensure a sanitary environment, securing and maintaining tools/equipment used to perform the day to day work and…
Added 16 mins ago
Intermediate Energy Efficiency Engineer – Buildings
CIMA+
Ottawa, ON
$68,960 to $94,820 CAD / year
Full-time
…candidate will play a key role in delivering energy audits, energy management, building optimization, commissioning and recommissioning, energy efficiency studies, and decarbonization…
Added 16 mins ago
Senior Energy Efficiency Engineer – Buildings
CIMA+
Ottawa, ON
$97,360 to $133,870 CAD / year
Full-time
…candidate will play a key role in delivering energy audits, energy management, building optimization, commissioning and recommissioning, energy efficiency studies, and decarbonization…
Added 30 mins ago
Senior Manager, Talent Acquisition
Allegis Global Solutions
Mississauga, ON
Full-time
As the Senior Manager, Talent Acquisition, North America & EMEA, you’ll lead the teams responsible for attracting and hiring talent across two of our largest and most diverse regions. But…
Added 30 mins ago
Human Resources Coordinator
Holland Christian Homes
Brampton, ON
$50,000 to $60,000 CAD / year
Full-time
Responsible for Recruitment: job postings, sourcing candidates, reviewing resumes, vetting the credentials, telephone screening, coordinating interviews with hiring manager
Added 30 mins ago
Management Analyst 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
The purpose of this position is to design, develop, and manage the financial reporting system for the Facilities Management Division (FMD). Work may include tasks such as analyzing and…
Added 30 mins ago
Grant Operation Teams Supervisor - Housing Program Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Bargaining Unit/Union: 216 - Middle Management Association

Quince

Customer Experience Specialist

Toronto, ON, Canada
Etobicoke, ON, Canada

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:

Monday, Tuesday, Friday, Saturday, Sunday
Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support and resolving issues with empathy. Build product expertise, use service tools effectively, maintain response-time and productivity targets, and share recurring customer feedback and opportunities for improvement.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should be adaptable, comfortable adopting new technology, able to exercise calm judgment under pressure, and committed to empathetic, accurate customer support.

Skills

Customer Service
Multichannel Communication
Empathy
Conflict Resolution
Product Knowledge
Problem-Solving
Time Management
Accuracy
Adaptability
Accountability
Technology Adoption
Data Awareness
Clear Communication
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Customer Loyalty
Product Knowledge
Issue Resolution
Empathy
Brand Ambassadorship
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Training
Retail
Manufacturer-To-Consumer
Sustainable Retail

Report this job