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Added 26 mins ago
Senior Client Partner
Quietly
Remote, Canada
$115,000 to $140,000 CAD / year
Full-time · Remote
Work with Growth, Strategy and Content teams to identify emerging market needs, formalize new high-value service offerings, and develop corresponding sales enablement materials.
Added 26 mins ago
Manager SOC - Cyber Security
KPMG
ON · Toronto, Ontario
Full-time
With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this! The opportunity…
Added 1 hour ago
Analyst/Consultant, Healthcare Solutions
Deloitte
Toronto, ON
Full-time
…analyze client challenges, develop practical solutions, and support implementation. You will contribute to work spanning strategy through delivery while building knowledge…
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 2 hours ago
Growth & Product Marketing Manager
Precision AI
Calgary, AB
Full-time
Create product launch plans, sales enablement materials, and customer stories that support our go-to-market push.
Added 2 hours ago
AI Platform Owner
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Full-time
Partner with Product Leads, Tech Leads, and IT stakeholders to support solution design and ensure adherence to platform standards. The operating model positions the Platform Owner alongside…
Added 2 hours ago
Associate Director, Product Owner (Toronto)
Fitch Ratings
Toronto, ON
Full-time
Associate Director, Product Owner - AI Enablement
Added 2 hours ago
Industry Marketing Manager NORAM
Veolia | North America
Toronto, ON
Full-time
communication, and execute these strategies to generate leads and support commercial growth. Content created can be such as case studies, videos, nurture campaigns, social media and web…
Added 2 hours ago
Senior Manager, Institutional Sales Enablement
Sun Life
Toronto, ON · Montreal, QC · Vancouver, BC · Calgary, AB · Sun Life Toronto One York
Full-time
The Senior Manager, Institutional Sales Enablement owns the strategy, standards, governance, tooling, playbooks, workflows, and adoption model that enable consistent execution by the…
Added 2 hours ago
Senior Service Designer
Intact FC
Toronto, ON · Montreal, QC · Laval, QC · Calgary, AB
Full-time
Define and lead the experience and enablement strategy for the IT Services Portfolio in alignment with transformation priorities.
Added 3 hours ago
Senior Manager, Data Services & Platforms
Purolator
ON · Mississauga, ON
…The role reports to the Senior Director, Enterprise Data & AI Strategy, and leads a team of Data Architects, Data Engineers and Data platform owners and support…
Added 4 hours ago
Senior Partner Enablement Manager
Docker
Remote, Canada
Full-time · Remote
Docker is looking for a Senior Partner Enablement Manager to own internal and external partner enablement and drive aligned GTM outcomes across our partner ecosystem. Reporting to the Sr.…
Added 4 hours ago
Senior Business Analyst - Payment Flows
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$60 to $70 CAD / hour
Contract
As a Sr. Business Analyst in the Project Delivery, Modernization and Enablement team, you will provide high-impact analysis and thought leadership on strategic Projects and Programs. You…
Added 4 hours ago
Head of Marketing & Communications
Cameron Stephens
Toronto, ON
Full-time
Support new product launches with go-to-market strategy, naming, and positioning materials
Added 4 hours ago
Senior Marketing Manager
Real Food For Real Kids
Toronto, ON
Full-time
You will build the integrated marketing function needed to support RFRK’s growth across childcare catering, school food opportunities, packaged meals and emerging channels. Working closely…
Added 4 hours ago
Email Program Manager
CPA Ontario
Toronto, ON
Full-time
As Email Program Manager, you will lead and evolve CPA Ontario's email and SMS/MMS programs, driving strategy, innovation and audience engagement across these channels. You will advance our…
Added 4 hours ago
Director, Enterprise AI Strategy & Transformation
Mevotech
Toronto, ON · North York, ON
Full-time
Serve as the enterprise resource for AI strategy, best practices, use-case guidance, and adoption support.
Added 4 hours ago
Senior Product Manager
Trudell Medical International
London, ON
Full-time
Partner with key internal and external stakeholders to define product requirements, create intellectual property, and support concept design
Added 4 hours ago
Director, Enterprise AI Strategy & Transformation
Mevotech
Toronto, ON
Full-time
Serve as the enterprise resource for AI strategy, best practices, use-case guidance, and adoption support.
Added 4 hours ago
AVP Insurance Distribution
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 4 hours ago
Sr. Change Management & Training Specialist (12 Month Contract)
McKesson
Mississauga, ON
Full-time
…This role combines organizational change management, training strategy, communications, and stakeholder enablement to ensure transformation outcomes are…
Added 4 hours ago
Senior Analyst, Sourcing Enablement
HelloFresh
Toronto, ON
We’re hiring a Senior Analyst to join our Sourcing Enablement Team within Supply Chain Enablement & Insights at HelloFresh. In this role, you will partner closely with purchasing leaders,…
Added 5 hours ago
AVP Insurance Distribution
Sun Life
Toronto, ON
Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 5 hours ago
Senior Manager, Institutional Sales Enablement
Sun Life
Calgary, AB
Full-time
The Senior Manager, Institutional Sales Enablement owns the strategy, standards, governance, tooling, playbooks, workflows, and adoption model that enable consistent execution by the…
Added 5 hours ago
Senior Manager, Institutional Sales Enablement
Sun Life Québec
Montreal, QC
Full-time
The Senior Manager, Institutional Sales Enablement owns the strategy, standards, governance, tooling, playbooks, workflows, and adoption model that enable consistent execution by the…

Quince

Customer Experience Specialist

Vaughan, ON, Canada

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:

Monday, Tuesday, Friday, Saturday, Sunday
Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback to improve the experience.

Requirements

Applicants must have a high school diploma or GED and at least two years of customer service experience. They should be adaptable, comfortable adopting new technology, able to exercise calm judgment under pressure, and committed to empathetic, accurate customer support.

Skills

Customer Service
Customer Experience
Multichannel Communication
Empathy
Conflict Resolution
Product Knowledge
Written Communication
Verbal Communication
Time Management
Workload Management
Accuracy
Adaptability
Problem-Solving
Accountability
Technology Adoption
Data Awareness

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Multichannel Support
Customer Loyalty
Product Knowledge
Issue Resolution
Service Platforms
Artificial Intelligence
Data Analytics
Response Time Targets
Quality Assurance
Workforce Management
Training
Retail
Manufacturer-To-Consumer
Sustainable Retail
Brand Ambassadorship
Empathy
Adaptability
Accountability

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