Find work in Canada.

323,030 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
CAD/CAM Engineering Specialist, Cabinetry
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
You are also eligible to participate in Stelumar’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.
Added 15 mins ago
Senior Analyst, Macro Surveillance and Analytics
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
Full-time
Supports the Senior Manager of Risk Modelling and Analytics with programs/services/initiatives, plans, methods, tools, and processes to meet the overall strategic plans and priorities of…
Added 15 mins ago
Economic Development Officer
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
Full-time
Under the direction of the Manager, Economic Development Services, the Economic Development Officer is responsible for fostering a thriving business environment in the Municipality of…
Added 15 mins ago
Senior Project Manager, PMO
Magna International
Aurora, ON
Full-time
The Senior Project Manager is accountable for the end-to-end delivery of complex, cross-functional IT projects and strategic initiatives. The role partners with business and IT stakeholders…
Added 15 mins ago
Senior Manager, AML Risk Analytics
Royal Bank of Canada
Toronto, ON
Full-time
The Senior manager, AML Risk Analytics is a transformational role that bridges risk strategy, transaction monitoring, and investigative operations, ensuring effective financial crime…
Added 15 mins ago
Manager AML Risk Analytics
Royal Bank of Canada
Toronto, ON
Full-time
The Manager, AML Risk Analytics is an execution-focused role positioned at the intersection of advanced data analytics and investigative intelligence within our financial crime prevention…
Added 15 mins ago
Client Advisor
Royal Bank of Canada
Winnipeg, MB
Full-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 29 mins ago
Business Intelligence Engineer
OpenTable
Toronto, ON
Reporting to the Manager, Business Intelligence, this position sits at the intersection of data engineering, analytics, and applied AI, building data infrastructure, intelligent workflows,…
Added 1 hour ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 1 hour ago
(CAN) Self Checkout Attendant
Walmart Canada
St. Albert, AB
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
BlackBerry Radar- Senior Manager, Strategic Accounts & Customer Success
BlackBerry
Toronto, ON · Waterloo, ON
Full-time
Bring market and customer intelligence into the business to help identify emerging needs and opportunities.
Added 1 hour ago
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 1 hour ago
Senior Manager, Total Rewards
Pacific Blue Cross
Burnaby, BC
Full-time
Success in this role means creating meaningful outcomes for the business, our people, and our members. As Senior Manager, Total Rewards, you will help shape the future of Pacific Blue Cross…
Added 1 hour ago
Indirect Tax Manager - Canada
TikTok
Toronto, ON
Full-time
Indirect Tax Manager will serve as the lead indirect tax resource for the Company's Canadian operations. This is a highly hands-on role responsible for managing the full spectrum of…
Added 2 hours ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 2 hours ago
Senior Indirect Tax Manager - Canada
TikTok
Toronto, ON
Full-time
Senior Manager, Indirect Tax will serve as the lead indirect tax resource for the Company's Canadian operations. This is a highly hands-on role responsible for managing the full spectrum of…
Added 2 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 2 hours ago
Manager Custody Client Services
National Bank of Canada
Toronto, ON
Full-time
A career as a Manager, Custody Client Services at National Bank Trust means serving as a senior technical resource for institutional clients while acting as the primary point of contact for…
Added 2 hours ago
Regional Administrative Manager
National Bank of Canada
Calgary, AB
Full-time
…Prairie region and report to the Vice President and Regional Manager. You will work closely with regional leaders, advisors, Branch Administrators, and support teams to ensure operational…
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 3 hours ago
Product Marketing Manager
AppHelp by AppDirect
Montreal, QC
Full-time
…role, you will be the sole product marketing voice for the Business Unit. You need to be comfortable setting your own priorities and driving work forward without day-to-day direction. You…
Added 3 hours ago
Manager, Acquisition Operations
Loblaw Companies Limited
Toronto, ON
Full-time
The Manager, Acquisition Operations plays a pivotal role in the successful execution and post-acquisition integration of strategic pharmacy acquisitions at Shoppers Drug Mart. Reporting to…
Added 3 hours ago
Demand Generation Marketing Manager
Sage
Toronto, ON
Full-time
Sage is seeking a Demand Generation Marketing Manager (IC) to help shape and optimize the net-new prospect demand strategy for Sage Intacct, our B2B SaaS AI-powered Financial Management…
Added 3 hours ago
Actuarial Intern (QC) - Fall 2027
Echelon Insurance
Montreal, QC
Internship
Reporting to an Actuarial Manager, the Actuarial student will work closely with other Actuarial Associates, Senior Management and other stakeholders in our Mississauga and Montreal offices.…
Added 3 hours ago
Actuarial Intern (QC) - Summer 2027
Echelon Insurance
Montreal, QC
Internship
Reporting to an Actuarial Manager, the Actuarial student will work closely with other Actuarial Associates, Senior Management and other stakeholders in our Mississauga and Montreal offices.…

Quince

Customer Experience Specialist

Richmond Hill, ON, Canada

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:

Monday, Tuesday, Friday, Saturday, Sunday
Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

Applicants must have a high school diploma or GED and at least two years of customer service experience. They should be adaptable, comfortable adopting new technology, and able to communicate clearly, exercise sound judgment under pressure, and take ownership of customer outcomes.

Skills

Customer Service
Customer Experience
Multichannel Communication
Empathy
Conflict Resolution
Problem-Solving
Product Knowledge
Time Management
Accuracy
Adaptability
Accountability
Brand Representation
Technology Adoption
Data Awareness
Clear Communication

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat
Email
Phone Support
Social Media
Multichannel Support
Customer Loyalty
Product Knowledge
Issue Resolution
Empathy
Brand Ambassadorship
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Retail
Manufacturer-To-Consumer
Sustainable Retail

Report this job