Find work in Canada.

323,147 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 hours ago
Test Technologist
Actalent
Oakville, ON
Contract
This role requires working onsite at the Oakville location for 5 days a week. The project is managed by a U.S.-based manager, while local support and coordination will be provided on-site.…
Added 4 hours ago
Senior Manager, B2B E-Commerce Programs
Samsung Electronics
Mississauga, ON
Full-time
The Senior Manager, B2B E-Commerce Programs will oversee the entire B2B business portfolio including internal/external EPP, SMB, Direct EPP, Marketplace and channel expansion for all…
Added 4 hours ago
Advanced Support and Recovery Specialist
Insurance Corporation of British Columbia
South Frontenac, ON · BC · Tumbler Ridge, BC · Prince Rupert, BC · Powell River, BC · Fredericton, NB · Duncan, BC · Dawson Creek, BC · Penticton, BC · Squamish, BC · Abbotsford, BC · Vernon, BC · Nanaimo, BC · Courtenay, BC · Kamloops, BC · Coquitlam, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · New Westminster, BC · Richmond, BC · Kelowna, BC · Terrace, Brit · Quesnel, Brit · Victoria, Brit · Smithers, Brit · Maple Ridge, Brit · Trail, Brit
We’re looking for Disability Case Manager – Severe/Catastrophic (Advanced Support & Recovery Specialist) to provide Advanced Support & Recovery services to support our customers. In this…
Added 5 hours ago
Registered Nurse
Alberta Health Services
Slave Lake, AB
Part-time
…maintaining, or restoring health, preventing illness, injury, and disability to the renal patient. The RN practices nursing care according to Hemodialysis Nursing Specialty Scope of…
Added 5 hours ago
Case Manager Associate, Bilingual
Allianz Insurance
Cambridge, ON
$23.59 CAD / hour
Full-time
Make a difference when it matters most. Join our fast-paced team as a Bilingual French Case Manager Associate, where your decisions directly impact customer well-being and organizational…
Added 7 hours ago
CPA ASSOCIATE
City of Toronto
Toronto, ON
Assist the Supervisor or Manager with various tasks/operational requests and attend meetings where confidential financial information is discussed.
Added 8 hours ago
PT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Full-time
Reports and is accountable to the Program Manager of the facility or their designate
Added 8 hours ago
ES-U26-40R Career Specialist, Integrated Employment Services
Springboard
Toronto, ON · Scarborough, ON
Full-time
Maintain up-to-date, accurate case notes and client records in compliance with funder and organizational standards.
Added 9 hours ago
Forklift Operator (Material Handling) - Edmonton
Steele's Transportation Group
AB · Edmonton, AB
$21 to $23 CAD / hour
Full-time
…coordinator and operations supervisor or terminal/operations manager, along with our drivers, outside carriers and other operational staff as…
Added 9 hours ago
ES-U26-40R Career Specialist, Integrated Employment Services
Springboard
Remote, Canada
Full-time · Remote
Maintain up-to-date, accurate case notes and client records in compliance with funder and organizational standards.
Added 11 hours ago
Investigator, Patient Ombudsman
Ontario Health | Santé Ontario
Toronto, ON
Full-time
Reporting to the Manager, Investigations, the Investigator leads fair, thorough and timely investigations into complaints involving Ontario health sector organizations. Managing both…
Added 11 hours ago
Field & Infusion Nurse (RPN/LPN)
Cencora
Mississauga, ON · Brampton, ON
Part-time
…collective bargaining agreement, those documents shall prevail in case of any…
Added 12 hours ago
Senior Manager, Contact Center - Escalations
Walmart Canada
Mississauga, ON
Full-time
We’re looking for a Senior Manager, Customer Escalations to lead a highly visible function within Walmart Canada’s Customer Care team, bringing together customer advocacy, people…
Added 13 hours ago
Executive Rewards Senior Associate & Project Manager
Marsh
Calgary, AB
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 13 hours ago
Executive Rewards Senior Associate & Project Manager
Marsh
Vancouver, BC
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 13 hours ago
Executive Rewards Senior Associate & Project Manager
Marsh
Montreal, QC
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 13 hours ago
Executive Rewards Senior Associate & Project Manager
Marsh
Toronto, ON
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 13 hours ago
Executive Rewards Senior Associate & Project Manager
Marsh
Ottawa, ON
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 13 hours ago
Community Disability Worker: Every Other Saturday 24 Hours
Robin Hood Association
Sherwood Park, AB
Part-time
…individual’s life skill development and, particularly in the case of services to children, academic skill development; and, modeling the desired actions and…
Added 13 hours ago
Investigator, Patient Ombudsman
Ontario Health
Toronto, ON
Full-time
Reporting to the Manager, Investigations, the Investigator leads fair, thorough and timely investigations into complaints involving Ontario health sector organizations. Managing both…
Added 14 hours ago
Mental Health Intake Agent (Night)
Dialogue
Canada
Internship
Reporting to Sarine Moumdjian, Manager, Member Services, your role will be to support Employee Assistance Program (EAP) members contacting Dialogue through the call center. The Mental…
Added 14 hours ago
EXTERNAL- FT Residential Community Living Worker - Hope House
Connective
Kamloops, BC
Full-time
…are experiencing mental health issues, and/or developmental disability. Residential Community Living Workers will ensure that residents’ physical, emotional, social and medical needs are…
Added 14 hours ago
Biltmore- Assistant Manager (Mon-Fri Days)
RainCity Housing and Support Society
Vancouver, BC
Vision Care, Dental Care, Prescription Drugs, Group Life Benefit (1 x annual salary,) Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies.
Added 14 hours ago
Executive Rewards Senior Associate & Project Manager
Marsh McLennan
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 14 hours ago
Partnership Potential Associate Dentist - Slave Lake Dental
dentalcorp
Slave Lake, AB
Part-time

Quince

Customer Experience Specialist

Richmond Hill, ON, Canada

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:

Monday, Tuesday, Friday, Saturday, Sunday
Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

Applicants must have a high school diploma or GED and at least two years of customer service experience. They should be adaptable, comfortable adopting new technology, and able to communicate clearly, exercise sound judgment under pressure, and take ownership of customer outcomes.

Skills

Customer Service
Customer Experience
Multichannel Communication
Empathy
Conflict Resolution
Problem-Solving
Product Knowledge
Time Management
Accuracy
Adaptability
Accountability
Brand Representation
Technology Adoption
Data Awareness
Clear Communication

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat
Email
Phone Support
Social Media
Multichannel Support
Customer Loyalty
Product Knowledge
Issue Resolution
Empathy
Brand Ambassadorship
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Retail
Manufacturer-To-Consumer
Sustainable Retail

Report this job