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Added 10 mins ago
Senior Environmental Risk Assessor
Stantec
Waterloo, ON
Full-time
In this senior role, you will act as a technical leader, project manager, mentor, and trusted advisor to clients and regulators on complex contaminated site projects across Ontario and…
Added 10 mins ago
Senior Manager, Transitional Housing Program
Fred Victor Centre
Toronto, ON
$80,164.5 to $100,191 CAD / year
Full-time
Job Title: Senior Manager, Transitional Housing Program (THP)
Added 10 mins ago
Senior Financial Crime Risk Investigator (5362)
TD
Toronto, ON · Ottawa, ON · Vancouver, BC
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 10 mins ago
Senior Analyst, Wholesale Liquidity Risk Management
TD
Toronto, ON
Full-time
$81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 10 mins ago
Business Application Analyst III
TD
Toronto, ON
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
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Senior Java Back-End Engineer, TD Securities
TD
Toronto, ON
Full-time
$126,800 - $164,100 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
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Sr. Java Full Stack Developer, TD Securities
TD
Toronto, ON
Full-time
$126,800 - $164,100 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 25 mins ago
Manager, Strategic Programs (12 Month Contract)
Deloitte
Toronto, ON
Full-time
As a Manager on the Strategic Programs team, you will lead firm-wide Culture and People initiatives from strategy through implementation. Operating as an internal consultant with Deloitte…
Added 25 mins ago
SEO Account Manager ($70k-$80k per year)
VixelStudio
Canada
Full-time
We are looking for a detail-obsessed, client-facing SEO Manager to own local SEO campaigns for home-service businesses across the US and Canada. You’ll lead strategy, direct web design, and…
Added 25 mins ago
Manager, Facilities Design & Construction
City of London, Canada
London, ON
$105,278 to $138,095 CAD / year
Full-time
Reporting to the Senior Manager, Facilities, the Manager, Facilities Design and Construction oversees the implementation of both interior projects and capital projects throughout the City…
Added 25 mins ago
Product Manager - HVAC Portfolio
Enercare Inc.
Markham, ON
Full-time
We are seeking a proactive and analytical Product Manager to drive the strategy, performance, and evolution of our HVAC Portfolio which includes rental Furnace, Air Conditioner, Heat Pump,…
Added 25 mins ago
Senior Account Manager, Real Estate Financing
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Account Manager in the Real Estate Finance team of the Commercial & Private Banking 1859 sector at the National Bank means supporting the best players in the real…
Added 25 mins ago
Senior Draftsman, Draftswoman H/F
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
$80,000 to $95,000 CAD / year
Full-time
The Senior Draftsman/Draftswoman will be responsible for the production and coordination of technical drawings and plans for construction projects. While actively contributing to drafting…
Added 26 mins ago
Finance Manager
Magellan
Kitchener, ON
Ability to operate effectively with high level direction from senior management. Must be able to identify opportunities and issues without being specifically directed by management.
Added 26 mins ago
Manager, Facilities Design & Construction-TS216
City of London
London, ON
Reporting to the Senior Manager, Facilities, the Manager, Facilities Design and Construction oversees the implementation of both interior projects and capital projects throughout the City…
Added 26 mins ago
Managing Director - Cybersecurity & Core Technology Audit
BMO
Toronto, ON · FCP
Full-time
Serve as the senior audit relationship lead for technology executives, including CISOs, engineering, infrastructure, and operations leaders, while maintaining strategic partnerships with…
Added 26 mins ago
Manager, Technical Account Management
Autodesk
Montreal, QC
Full-time
Agir en tant que point de contact senior pour l’escalade des problèmes critiques des clients. Guider les TAM dans la coordination des équipes transversales, le maintien d’une communication…
Added 26 mins ago
Marketing Manager, Contract
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
Reporting to the Senior Marketing Manager, Breast Cancer, this role will support the Canadian Breast Cancer team in shaping and executing brand strategy across an evolving portfolio.…
Added 41 mins ago
Mechanical Project Manager - Commercial Risk
Modern Niagara
Vaughan, ON
Full-time
The Mechanical Project Manager, Commercial Risk brings practical project delivery experience to identify, assess, and mitigate commercial and contractual risks across Modern Niagara's…
Added 41 mins ago
Data & Visual Insights Analyst
Fidelity Canada
Mississauga, ON
Full-time
Reporting to the Manager, Reporting and Analysis, the Data & Visual Insights Analyst supports the organization's reporting, analytics and business intelligence functions by gathering,…
Added 41 mins ago
Wealth Advisor
Assiniboine Credit Union
Winnipeg, MB
Full-time
Reporting to AVP Wealth or Manager, Wealth Advisors, the Wealth Advisor contributes positively to the bottom line of ACU Wealth Management by playing a key role in providing financial…
Added 55 mins ago
Program Assistant
The University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
The Program Assistant works closely with the Operations and Special Projects Manager to maintain smooth building and office operations, executing logistics and support for repairs and…
Added 55 mins ago
Enterprise Architect
Aversan Inc.
Montreal, QC
$120,000 to $145,000 CAD / year
Full-time
IT Architect and a senior architect who can bridge business objectives, operational requirements, and technology decisions into a cohesive enterprise vision.
Added 55 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
ON · Ontario, Canada
Full-time
Reporting to the Senior Manager, Business Managed Technology Solutions, the Automation Manager will be responsible to lead and execute upon knowledge-based functions for business…
Added 55 mins ago
Production Manager- Packaging
Hunter Amenities International Ltd.
Burlington, ON
Full-time
We’re looking for an experienced and results-driven Production Manager to join our team in Burlington. The Production Manager is responsible for the overall leadership, performance, and…

Quince

Customer Experience Specialist

Richmond Hill, ON, Canada

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

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Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:

Monday, Tuesday, Friday, Saturday, Sunday
Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

Applicants must have a high school diploma or GED and at least two years of customer service experience. They should be adaptable, comfortable adopting new technology, and able to communicate clearly, exercise sound judgment under pressure, and take ownership of customer outcomes.

Skills

Customer Service
Customer Experience
Multichannel Communication
Empathy
Conflict Resolution
Problem-Solving
Product Knowledge
Time Management
Accuracy
Adaptability
Accountability
Brand Representation
Technology Adoption
Data Awareness
Clear Communication

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat
Email
Phone Support
Social Media
Multichannel Support
Customer Loyalty
Product Knowledge
Issue Resolution
Empathy
Brand Ambassadorship
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Retail
Manufacturer-To-Consumer
Sustainable Retail

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