Jobs in Canada

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Added 3 mins ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 2 hours ago
PH
Reporting Lead, Digital, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Added 2 hours ago
A
District Manager, 25-49 Digital Sales (Hunter)
ADP
Mississauga, ON
- Full-time
Hybrid: 3 days in office
Added 4 hours ago
Senior Regional Marketing Manager, North America (Hybrid)
Nitro
Toronto, ON
…management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune…
Added 8 hours ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
…as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and…
Added 9 hours ago
UO
Production Manager
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
Co-operative and Experiential Education - Business Services
Added 10 hours ago
A
Manager of Renewals, SMB
Ashby
Canada
- Full-time
…experiences while also protecting the long-term health of the business, and I am excited to be hiring a Manager of Contract Management (Renewals) to help scale and evolve this…
Added 11 hours ago
A
District Manager, 25-49 Digital Sales (Hunter)
ADP
Mississauga, ON
- Full-time
Hybrid: 3 days in office
Added 12 hours ago
E
Manager of Insights and AI
Equinix
Toronto, ON
- Full-time
The Manager of Insights and AI will help Equinix’s Global Communications team better understand its impact, apply AI to everyday work, and operate more effectively.
Added 14 hours ago
OH
Senior Program Manager
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
The Senior Program Manager, Enterprise Process & Delivery Excellence leads complex, large-scale initiatives spanning multiple functions and business groups across Ontario Health and with…
Added 14 hours ago
GC
Account Manager
Grainger Canada
Edmonton, AB
- Full-time
…Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales Manager. This opportunity is open to candidates located in the Red…
Added 14 hours ago
GC
Account Manager
Grainger Canada
Burnaby, BC
- Full-time
…Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales Manager. This role is based in Prince Rupert,…
Added 14 hours ago
E
Associate Brand Manager – Dairy
Elanco
Mississauga, ON · CA - Mississauga
- Full-time
…the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic…
Added 14 hours ago
DC
Team Manager - Water Wastewater Ontario
Dillon Consulting Limited
London, ON · Hamilton, ON · Guelph, ON · Kingston, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vaughan, ON · Chatham-Kent, ON · Chatham, ON · North York, ON
- Full-time
We are currently seeking a Team Manager to join our Water Wastewater Discipline.
Added 15 hours ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
Kspace Technologies | Sales & Business Development
Added 15 hours ago
T
Senior Manager, Engineering
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 15 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Prepare Sales-specific communications, quick-reference guides, and manager enablement, including guidance for commission and non-commission employees
Added 15 hours ago
C
Senior Specialist Employee Experience-CA
CN
Quebec, QC
- Full-time
…internal and external awards. The incumbent works with HR and business stakeholders to support clear guidance, consistent program execution, and measurable experience…
Added 15 hours ago
CC
Project Delivery Lead
Computershare Canada
Montreal, QC
- Full-time
In addition, you will work collaboratively with the Senior Manager and/or Head of Strategic Delivery to create project and implementation plans to successfully execute strategic initiatives…
Added 16 hours ago
AF
Regional Sales Enablement Centre Manager
Armstrong Fluid Technology
Toronto, ON
- Full-time
We are looking for an experienced Regional Sales Enablement Centre Manager to lead and develop our regional sales enablement, application engineering, inside sales, and technical support…
Added 16 hours ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
…Meridian Retail Banking. The role coordinates tools, reporting, business insights, coaching resources, campaigns and enablement initiatives that help improve branch-leader effectiveness,…
Added 16 hours ago
T
Director, Sales Operations
Thumbtack
Remote, Canada
- Full-time
- Remote
…management, with close partners in Product, Marketing, Data Science, Enablement, and…
Added 16 hours ago
OH
Senior Program Manager
Ontario Health
Toronto, ON
- Full-time
The Senior Program Manager, Enterprise Process & Delivery Excellence leads complex, large-scale initiatives spanning multiple functions and business groups across Ontario Health and with…
Added 16 hours ago
1
Senior Field Performance Partner, AI
1Password
Remote, Canada
- Full-time
- Remote
You’ll combine business results, AI-generated coaching insights, field observations, and manager input to identify where teams and individuals need support. You’ll turn those insights into…
Added 16 hours ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
Experience with Power Apps and Power Automate for business process automation and workflow enablement.

Quince

Customer Experience Specialist

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:
- Monday, Tuesday, Friday, Saturday, Sunday
- Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback to improve the experience.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should demonstrate empathy, accountability, adaptability, sound judgment under pressure, comfort with technology, and the ability to maintain service quality and productivity in a fast-paced environment.

Skills

Customer Service
Customer Experience
Multichannel Communication
Empathy
Problem Resolution
Product Knowledge
Time Management
Accuracy
Adaptability
Accountability
Decision-Making
Technology Adoption
Data Awareness
Brand Representation
Workload Management

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Multichannel Service
Customer Loyalty
Issue Resolution
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workload Management
Brand Ambassadorship
Customer Feedback
Retail
Manufacturer-To-Consumer Model
Sustainable Retail

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Work requirements

Jobs in Canada