Find work in Canada.

514,600 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 16 mins ago
EP
Program Specialist
Emergency Preparedness and Response | Protection civile et Intervention en cas d’urgence
Toronto, ON
- $80,089 to $115,402 CAD / year
- Temporary
The Preparedness Centre of Excellence (PCOE) branch's mission is to prepare and practice Ontario through collaborative, inclusive, and creative leadership in Emergency Management training,…
Added 16 mins ago
CO
Project Manager, Parks Delivery
City of Vaughan
Vaughan, ON
- $126,650 to $148,162 CAD / year
- Contract
Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.
Added 16 mins ago
AC
Conseiller En Santé, Sécurité Et Environnement
Aston Carter
MB · Saint-Laurent, MB
- $35 to $42 CAD / hour
- Contract
Added 16 mins ago
LP
Administration & Yardi Operations Team Lead (Condominium)
Larlyn Property Management
London, ON
- Full-time
…Management). This leadership role is responsible for driving operational excellence, elevating team capability, and maximizing Yardi system performance across the…
Added 4 hours ago
AH
Patient Flow & System Coordination Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…traffic control centre," the IOC brings together clinicians, operational leaders, and real-time data to support patient movement, proactive decision-making, and responses to system…
Added 7 hours ago
A
Creative Delivery Specialist, Retail Marketing and Production [AQ-24243]
Aquent
Toronto, ON · Scarborough, ON
- $29 to $35 CAD / hour
- Contract
…of retail innovation, committed to customer satisfaction and operational excellence across its vast network. As a vital contributor to their marketing efforts, you will enable seamless…
Added 9 hours ago
MN
Regional Manager
Mosaic North America
AB · Edmonton, AB
- Full-time
…stakeholders, and internal teams, with responsibility for driving operational excellence, coaching field teams, supporting merchandising initiatives, and delivering against established…
Added 13 hours ago
BH
Senior Solution Architect
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Translate mid- to longer-term strategic, operational, and technology roadmaps into solution visions, and contribute to strong investment justifications and business cases within the…
Added 13 hours ago
A
Loss Prevention Specialist, WWOS SLP
Amazon
Brampton, ON
- Full-time
The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. The LPS leads the effort to efficiently and effectively oversee security services and asset…
Added 14 hours ago
MEP Technical Manager - Scarborough Subway Extension (STC)
Aecon
Toronto, ON · Scarborough, ON
Resolve MEP interfaces with rail systems, communications, civil, structural, architectural, and operational disciplines, aligning scope boundaries, site access, and construction sequencing.
Added 15 hours ago
SM
Associate Director Stewardship & Donor Relations
St. Michael's Hospital
Toronto, ON
- Full-time
…trusted second-in-command, independently resolving routine operational matters and escalating material donor, reputational, financial or policy…
Added 15 hours ago
UO
Employer Relations Specialist, Haskayne School of Business
University of Calgary
Calgary, AB
- Volunteer
The Haskayne School of Business is currently seeking a Full-time Limited Term Employer Relations Specialist for approximately 12 months.
Added 15 hours ago
Simulation Technician, Academic Health Science
University of Saskatchewan
Saskatoon, SK
…(CLRC). Acting as the lead for assigned courses, projects, and operational activities, this position coordinates workflow, facilitates communication among team members, and delegates…
Added 16 hours ago
TU
Community-Engaged Research and Partnerships Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 16 hours ago
UO
Community-Engaged Research and Partnerships Specialist
University of British Columbia
Vancouver, BC · UBCV | C.K. Choi Building for the Institute of Asian Research (CHOI)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 16 hours ago
S
Eligibility Specialist 1 (PART TIME)
Savista
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
…living our values of Commitment, Authenticity, Respect and Excellence…
Added 16 hours ago
D
Field Service Engineer (Calgary)
DiaSorin
Mississauga, ON
- $85,000 to $100,000 CAD / year
As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower…
Added 17 hours ago
Principal Health
BHP
Canada
Champion BHP's commitment to safety, customer value, operational excellence, and collaboration.
Added 17 hours ago
Superintendent HSS Systems
BHP
Canada
…safety, and environmental performance. Working closely with operational leaders and key stakeholders, you will influence strategic decision-making, strengthen risk management practices, and…
Added 17 hours ago
A
Senior Procurement Specialist
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
- Full-time
The Sr. Procurement Specialist is responsible for the purchasing and management of isotopes used in research, clinical development, manufacturing, and diagnostic applications. This role…
Added 17 hours ago
GS
QA Training Specialist
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
Manage the development, implementation, and continuous improvement of learning programs that support compliance requirements, employee development, and operational excellence initiatives.
Added 17 hours ago
CW
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
…in Class” award, reflecting strength in customer experience, operational excellence, and overall market…
Added 18 hours ago
X
Engineering Manager- Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
You'll own the delivery, staffing, and operational health of the Vancouver Payments engineering team, including hiring, performance, and career development for every engineer on it. You'll…
Added 18 hours ago
GW
Enterprise Applications Specialist
Gowling WLG
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 18 hours ago
GW
Enterprise Applications Specialist
Gowling WLG
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…

Quince

Customer Experience Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:
- Monday, Tuesday, Friday, Saturday, Sunday
- Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback to improve the experience.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should demonstrate empathy, accountability, adaptability, sound judgment under pressure, comfort with technology, and the ability to maintain service quality and productivity in a fast-paced environment.

Skills

Customer Service
Customer Experience
Multichannel Communication
Empathy
Problem Resolution
Product Knowledge
Time Management
Accuracy
Adaptability
Accountability
Decision-Making
Technology Adoption
Data Awareness
Brand Representation
Workload Management

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Multichannel Service
Customer Loyalty
Issue Resolution
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workload Management
Brand Ambassadorship
Customer Feedback
Retail
Manufacturer-To-Consumer Model
Sustainable Retail

Report this job