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Added 6 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…of our internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The…
Added 6 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 6 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Can work independently and show initiative to drive change in a dynamic and fast-paced environment
Added 6 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 6 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 6 mins ago
CO
Waste Management Coordinator Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Contract
Reporting to the Manager, Energy and Waste, the Waste Management Coordinator leads the development, coordination and implementation of the City's waste management program. This includes…
Added 10 mins ago
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Market Development Manager
Desjardins
Saint-Jacques, QC · Caisse Desjardins De La Nouvelle-Acadie
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 21 mins ago
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Vice President (Manager), M&A Corporate Finance
Deloitte
Toronto, ON
- Full-time
With the support of Analysts and Senior Associates, lead the preparation of market documents, including pitch materials, confidential offering memoranda, management & board presentations
Added 39 mins ago
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Senior Project Manager, Incubator - Global (Fixed Term Contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
The Senior Project Manager, Incubator - Global serves as the end-to-end lead project manager for all Deciem Incubator initiatives, with a large focus on new brand and new product launches.…
Added 1 hour ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Recognized leadership in transformation and change management;
Added 1 hour ago
CC
Finance Manager - Customer Finance
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
We are seeking a strategic and commercially minded Finance Manager to serve as the financial lead for a portfolio of retail customers. In this role, you will partner closely with Sales…
Added 1 hour ago
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SAP Delivery Manager
Insight Global
Canada
- Contract
Insight Global is seeking a Manager, SAP Delivery Manager for a leading mining and natural resources client. This individual will serve as the SAP delivery lead responsible for executing a…
Added 1 hour ago
NH
Project Scheduler
Norcan Hydraulic Turbine
Carleton Place, ON
- Full-time
…shop, tracking progress against plan, and giving the Production Manager and Project Manager early warning of delays and risks. Works closely with Engineering, Production, Procurement and…
Added 1 hour ago
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Senior Manager, Sales Enablement & Operations - Qtrade Direct Investing
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
The Senior Manager, Sales Enablement & Operations supports the sales strategy, sales target setting support, achievement-to-plan management, activity alignment, pipeline health and velocity…
Added 1 hour ago
CC
Manager, Commercial Finance
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
Hybrid Environment – This position currently offers a hybrid work schedule. Subject to change. The in-office requirement is a minimum of three days per week (Tuesday, Wednesday, Thursday),…
Added 1 hour ago
PC
Manager, Payroll - Canada
Parfums Christian Dior
Toronto, ON
- Full-time
Write standard operating procedures (SOPs), processes, and policies to institutionalize best practices and support change management.
Added 1 hour ago
CC
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Scheduled all shifts as required - Schedule subject to change
Added 1 hour ago
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Sr Sales & Partner Manager (Canada)
TruStage
ON · Ontario, Canada
- Full-time
…Representatives for effectiveness, providing data/trend analysis to change behaviors and drive profitable product metrics, and supporting field experience and escalations. This role…
Added 1 hour ago
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Mental Health Coordinator - Canada | 12 Month Contract
Movember
Toronto, ON
- Full-time
…mental health and suicide. At Movember we’re on a mission to change the face of men’s health by making it easier for men to talk, act and live longer healthier…
Added 1 hour ago
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Manager II, Procurement Contracts
Worley
Edmonton, AB · Calgary, AB
- Full-time
As a working leader, this position combines hands-on contract management with leadership and oversight of Home Office and Site Contract Administrators. The role is accountable for contract…
Added 2 hours ago
C
Business Planning Consultant
Co-operators
Moncton, NB · Guelph, ON · Toronto, ON · Burlington, ON
- Full-time
…of business, providing growth recommendations, and contract management activities. This role encompasses extensive research, strategic development, and collaboration with various functions…
Added 2 hours ago
AC
Consultant En Audit TI
Aston Carter
Montreal, QC
- $35 to $75 CAD / hour
- Contract
Evaluate IT General Controls (ITGC), including access management, change management, and IT operations controls.
Added 2 hours ago
Postmaster - Corporate Provided Premises (Grade Office)
Canada Post - Postes Canada
BC · Daajing Giids, BC
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 2 hours ago
I
Store Design Designer - 12‑month contract
Indigo
Toronto, ON
- $75,000 to $95,000 CAD / year
- Contract
Collaborates closely with both, Manager, Store Design
Added 2 hours ago
T
Senior Manager, Fraud, Insider and Conduct Risk QA and Enablement (5646)
TD
Toronto, ON
- Full-time
The Senior Manager, Fraud, Insider and Conduct Risk QA and Enablement provides a comprehensive and diverse range of risk management expertise to business leaders. Leads and supports the…

Quince

Customer Experience Specialist

Toronto, ON, Canada

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Job details

Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:
- Monday, Tuesday, Friday, Saturday, Sunday
- Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$24 - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing empathetic, accurate, brand-aligned support. Resolve customer issues, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should demonstrate empathy, sound judgment under pressure, ownership, adaptability, comfort with technology, and the ability to maintain service quality and productivity in a fast-paced environment.

Skills

Customer Service
Customer Experience
Empathy
Communication
Problem Solving
Conflict Resolution
Product Knowledge
Multichannel Support
Time Management
Adaptability
Accountability
Attention To Detail
Technology Adoption
Data Awareness
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Multichannel Support
Customer Loyalty
Issue Resolution
Empathy
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Training
Retail
Manufacturer-To-Consumer
Sustainable Retail
Customer Feedback
Brand Ambassadorship

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