Find work in Canada.

327,378 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
Bakery Department Supervisor - Full Time
Whole Foods Market
Vancouver, BC
Full-time
…coffee, and juice displays. Supports the Bakery Team Leader and Associate Team Leader(s) to ensure smooth operation of the Bakery Team. All Whole Foods Market Retail jobs require ensuring a…
Added 9 mins ago
Customer Service Supervisor - Full Time
Whole Foods Market
BC · West Vancouver, BC
Full-time
…the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring…
Added 9 mins ago
Associate Manager of Health & Wellness- Maternity Leave Contract
COGIR Real Estate
Calgary, AB
Full-time
Our next Associate Health and Wellness Manager is the perfect role for an experienced nurse who is ready to become a leader. Under the leadership of the Health and Wellness Manager, you…
Added 39 mins ago
WHS Specialist
Amazon
Brampton, ON
Full-time
…facilitate new approaches to safety, combining technology with human-centered solutions to create an environment where safety and productivity thrive together. This isn't just about…
Added 55 mins ago
(CAN) Fashion Team Lead
Walmart Canada
Peace River, AB
Full-time
Added 55 mins ago
(CAN) Food & Consumables Team Lead
Walmart Canada
Peace River, AB
Full-time
Added 1 hour ago
(CAN) Food & Consumables Team Lead
Walmart Canada
Toronto, ON · Scarborough, ON
Full-time
Added 1 hour ago
Associate Manager of Health & Wellness- Maternity Leave Contract
Cogir Senior Living
Calgary, AB · McKenzie Towne Retirement
Full-time
Our next Associate Health and Wellness Manager is the perfect role for an experienced nurse who is ready to become a leader. Under the leadership of the Health and Wellness Manager, you…
Added 1 hour ago
Plant Associate (WMHS), RWCS
Waste Management, Inc. (WM)
Dartmouth, NS
Full-time
Now hiring a Plant Associate in our Dartmouth, NS location!
Added 1 hour ago
Sr Associate Machine Learning Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
Full-time
Added 1 hour ago
Warehouse Associate
Sinclair Supply
Calgary, AB
Full-time
Investment in your growth and development. Our growth as human beings should never end and no matter what people say, it’s never too late to learn a new skill! We will support your journey…
Added 2 hours ago
Client Care Representative - Auto Associate
HUB International
Kamloops, BC
Full-time
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Added 2 hours ago
Associate HR Business Partner
Fortinet
Burnaby, BC
Full-time
Fortinet's Canada Human Resources team is looking for an Associate HR Business Partner to help us build the next generation of HR business partnering. This role combines core HR partnership…
Added 2 hours ago
Banking Relationship Sales Representative (Small Business Solutions)
ADP
Mississauga, ON
Full-time
Balance work and life with flexibility and supportive resources
Added 2 hours ago
Enterprise Systems Team Lead
Okanagan College
Kelowna, BC
Reporting to the Associate Director, IT Operations and Infrastructure, the Team Lead works closely with programmer analysts, business analysts and institutional stakeholders to translate…
Added 2 hours ago
Manager, Maintenance and Mechanical Operations
University of Ottawa
Ottawa, ON · Advanced Medical Research Centre (AMRC)
Full-time
Reporting to the Associate Director, Facilities Operations, the Manager plans, develops, manages, monitors and optimizes all infrastructure-related activities, resources and operations…
Added 2 hours ago
Canadian Commercial Banking Associate
TD
Montreal, QC
Full-time
The Commercial Banking Associate Program provides targeted training in the areas of relationship management, financial analysis, risk management and industry analysis. As an Associate,…
Added 3 hours ago
Front Store Supervisor, Hourly Part Time Day
Loblaw Companies Limited
West Kelowna, BC
Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
Associate Mortgage Underwriter, Third Party Residential Underwriting - NBBP
First National Financial LP
Montreal, QC
Full-time
We are hiring an Associate Mortgage Underwriter, Third Party Residential Underwriting - NBBP!
Added 3 hours ago
OFFICE MANAGER SALES SUPPORT, CONTRACT
Lifetimes Limited Partn
Gravenhurst, ON
$50,000 to $54,000 CAD / year
Full-time
…clients and assists with clerical duties in the Home, including human resources and associate files, while also supporting the home's sales…
Added 3 hours ago
Stock Associate
Michael Kors
Mirabel, QC
Part-time
customer experience and achieving results. As a Stock Associate, you are a flexible team player with the
Added 3 hours ago
Warehouse Associate
Avl manufacturing
Hamilton, ON
Up to $22 CAD / hour
Full-time
…hiring process. If you have specific requirements, please advise Human Resources during the recruitment and selection…
Added 3 hours ago
Assistant Front Store Manager, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Markham, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 hours ago
Cashier Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Regina, SK
Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 3 hours ago
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…

Quince

Customer Experience Specialist

Toronto, ON, Canada

Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:
- Monday, Tuesday, Friday, Saturday, Sunday
- Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$24 - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing empathetic, accurate, brand-aligned support. Resolve customer issues, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should demonstrate empathy, sound judgment under pressure, ownership, adaptability, comfort with technology, and the ability to maintain service quality and productivity in a fast-paced environment.

Skills

Customer Service
Customer Experience
Empathy
Communication
Problem Solving
Conflict Resolution
Product Knowledge
Multichannel Support
Time Management
Adaptability
Accountability
Attention To Detail
Technology Adoption
Data Awareness
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Multichannel Support
Customer Loyalty
Issue Resolution
Empathy
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Training
Retail
Manufacturer-To-Consumer
Sustainable Retail
Customer Feedback
Brand Ambassadorship

Report this job