Find work in Canada.

327,586 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
Assistant Catering Manager
Dexterra Group
Victoria, BC
Full-time
Added 6 mins ago
Manager, Maintenance Services
Dexterra Group
AB · Edmonton, AB
Full-time
…maintenance personnel while leveraging the Computerized Maintenance Management System (CMMS) to drive planning, compliance, reporting, and performance measurement. The Maintenance Manager…
Added 6 mins ago
Project Manager IT - SaaS
Equisoft
Quebec, QC
Full-time
Role: The Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects are…
Added 6 mins ago
SPECIALIST, IMC
SharkNinja France
Mississauga, ON
Full-time
Reporting to the Manager, Integrated Marketing Communications - SharkNinja Canada, you’ll be hands-on in the day-to-day execution of campaigns across the full consumer journey, from product…
Added 6 mins ago
Registered Cardiology Technologist Advanced
Nova Scotia Health Authority
Halifax, NS
Full-time
Reporting to the Health Services Manager, the Registered Cardiology Technologist Advanced evaluates and assists in the diagnosis of patients’ cardiac status through a variety of noninvasive…
Added 6 mins ago
Commercial Project Manager - Montreal, Canada (m/f/d)
Nordex Group
Montreal, QC
The role of Commercial Project Manager directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the…
Added 6 mins ago
Commercial Project Manager - Montreal, Canada (m/f/d)
Nordex Group
Montreal, QC
The role of Commercial Project Manager directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the…
Added 20 mins ago
Supply Chain Project Lead
Schneider Electric
Richmond, BC
$91,200 to $136,800 CAD / year
Full-time
You will play a central role in connecting Sales, factory planning, inventory management and logistics. From coordinating forecasts and monitoring product availability to planning…
Added 20 mins ago
7805 - Assistant Store Manager FT
Lids
Mississauga, ON
$19 to $19.5 USD / hour
Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 20 mins ago
Investigator, Patient Ombudsman
Ontario Health | Santé Ontario
Toronto, ON
Full-time
Reporting to the Manager, Investigations, the Investigator leads fair, thorough and timely investigations into complaints involving Ontario health sector organizations. Managing both…
Added 20 mins ago
Product Manager, Salesforce Platform
Salesforce
Toronto, ON
Full-time
We're looking for an experienced Product Manager to join our Salesforce Platform Center of Excellence team. In this role, you'll help keep our internal Salesforce instances secure,…
Added 20 mins ago
7811 - Sales Help
Lids
Toronto, ON
$17.6 USD / hour
Part-time
…collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and…
Added 20 mins ago
Director, Campaign Marketing
OpenText
Richmond Hill, ON
Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 20 mins ago
Assistant Quality Manager
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
Full-time
Support the Quality Manager in maintaining and improving the Project Quality Management System (QMS).
Added 36 mins ago
Business Development Associate
Ascend Partners Inc.
Toronto, ON
…will be aligned and work closely with the Business Development Manager and senior leadership as our champion for prospecting, lead generation, lead qualification and pipeline creation…
Added 36 mins ago
Jo Malone London Yorkdale Freestanding Store PT Key Holder
ELC Beauty LLC
Toronto, ON · North York, ON
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 36 mins ago
Senior Advisor, Community Relations (Trois-Rivières)
VIA HFR - VIA TGF Inc
Canada
Relevant to the Manager, Community Relations based in Quebec, the Senior Advisor, Community Relations is responsible for managing relationships with stakeholders across Trois-Rivières and…
Added 36 mins ago
Web Engineering Manager & Digital Products Architect
Accenture
Toronto, ON
Full-time
A Senior Engineering Manager and Web Architect who shapes the technical direction of complex digital products while leading teams and owning delivery outcomes. You connect web architecture…
Added 36 mins ago
Senior Manager, Sales Originator (Banking & Insurance)
Accenture
Toronto, ON
Full-time
You understand that sustainable sales success begins with disciplined pipeline creation and management. In addition to carrying a substantial annual sales quota, you proactively cultivate…
Added 51 mins ago
Landscape Team Leader
Lebanon Lawn & Landscape
Leader, SK
Full-time
Regularly communicate job status to project manager, labor or material needs, project obstacles and/or additional resources to ensure landscaping plan results are achieved within the…
Added 51 mins ago
Assistant Manager: Ski Patrol - Hourly
Whistler Blackcomb
Whistler, BC
Temporary
The Assistant Manager for Ski Patrol is a managerial position tasked with being responsible for leading multiple patrollers for the day-to-day operations on the mountain. This role will…
Added 51 mins ago
Hardscape Team Leader
Lebanon Lawn & Landscape
Leader, SK
Full-time
Regularly communicate job status to project manager, labor or material needs, project obstacles and/or additional resources to ensure landscaping plan results are achieved within the…
Added 51 mins ago
WS - Territory Sales Manager
WillScot
Quebec, QC
Full-time
The Territory Sales Manager is responsible for maximizing the share of territory through high volume outbound prospecting and inbound inquiry conversion to achieve activations.
Added 51 mins ago
Miramichi Licensed Practical Nurse (LPNA) PCN 1750557
Horizon Health Network
Miramichi, NB
Temporary
Participates in quality improvement and risk management activities.
Added 51 mins ago
SERVICE DETAILER
Birchwood Automotive Group
Steinbach, MB
Full-time
Reporting Relationship: This position reports directly to the Service Manager.

Quince

Customer Experience Specialist

Toronto, ON, Canada

Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:
- Monday, Tuesday, Friday, Saturday, Sunday
- Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$24 - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing empathetic, accurate, brand-aligned support. Resolve customer issues, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should demonstrate empathy, sound judgment under pressure, ownership, adaptability, comfort with technology, and the ability to maintain service quality and productivity in a fast-paced environment.

Skills

Customer Service
Customer Experience
Empathy
Communication
Problem Solving
Conflict Resolution
Product Knowledge
Multichannel Support
Time Management
Adaptability
Accountability
Attention To Detail
Technology Adoption
Data Awareness
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Multichannel Support
Customer Loyalty
Issue Resolution
Empathy
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Training
Retail
Manufacturer-To-Consumer
Sustainable Retail
Customer Feedback
Brand Ambassadorship

Report this job