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Added 36 mins ago
Executive Rewards Senior Associate & Project Manager
Marsh
Ottawa, ON
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 52 mins ago
Associate Director, Facilities Operations and Ancillary Services
University of Ottawa
Ottawa, ON
Full-time
The Associate Director is seen as one of the Senior Director’s trusted partners and advisor in leading the Operations to become a business-oriented organization. In this capacity, he/she…
Added 1 hour ago
Senior Customer Experience Associate - Panorama Place, BC (30Hours/Week)
Scotiabank
Panorama, BC
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Senior Financial Advisor
Conexus Credit Union
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Full-time
As a temporary full-time Senior Financial Advisor in Moose Jaw, Saskatchewan, you are responsible for understanding the financial goals of your assigned portfolio of members and supporting…
Added 2 hours ago
Sr. Manager & Team Lead, Business Banking
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Senior Specialist, Customer Success
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Senior Specialist, Customer SuccessAssociate Managing Consultant, Customer Success, Product Specialist, Advisors Client Services
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Senior Account Manager Commercial Agri-Food
National Bank of Canada
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Full-time
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Added 2 hours ago
Director of Development, Faculty of Science
The University of British Columbia
Vancouver, BC
$10,459.67 to $15,675.58 CAD / month
Full-time
Works closely with the Senior Director/Assistant Dean or Executive Director and senior management to facilitate maximum private and public sector support for the University;
Added 3 hours ago
Client Services Associate - January 2027
proSapient
Toronto, ON
$55,000 to $75,000 CAD / year
Full-time
Build Professional Relationships: Communicate with senior professionals across industries, developing the executive presence, persuasion, and relationship-building skills required to…
Added 3 hours ago
Sales Operations Senior Associate (18 month contract) - 009 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
The Sales Operations team is seeking a proactive, analytical, and resourceful Senior Associate to support business development professionals across EDC’s regional offices. Reporting to the…
Added 3 hours ago
Client Services Associate - January 2027
proSapient
Remote, Canada
Full-time · Remote
Build Professional Relationships: Communicate with senior professionals across industries, developing the executive presence, persuasion, and relationship-building skills required to…
Added 3 hours ago
Sales Operations Senior Associate (18 month contract) - 009 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$65,172 to $86,898 CAD / year
Contract
The Sales Operations team is seeking a proactive, analytical, and resourceful Senior Associate to support business development professionals across EDC's regional offices. Reporting to the…
Added 3 hours ago
Philanthropy Coordinator
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Vancouver, BC
$60,870 to $71,610 CAD / year
Full-time
Reporting to the Associate Director, Principal Gifts, the Philanthropy Coordinator supports the development and execution of strategies for select prospective donors, acts as a liaison for…
Added 4 hours ago
Mergers and Acquisitions Associate
Rillo
Toronto, ON
$110,000 to $140,000 CAD / year
Full-time
Solid transaction or deal-related experience at the Associate or Senior Associate level
Added 5 hours ago
Associate Director of Finance
McMaster University
Hamilton, ON
Full-time
…McMaster's most dynamic and entrepreneurial portfolios. As the Associate Director, Finance, Ancillary Operations, you will provide strategic financial leadership across five diverse and…
Added 5 hours ago
Associate Director, Development
University of Toronto
Toronto, ON
Department: Joseph L. Rotman School of Management
Added 6 hours ago
Customer Experience Specialist
Quince
Toronto, ON
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 7 hours ago
Director of Development, Faculty of Science
University of British Columbia
Vancouver, BC · UBCV | Earth Sciences Building (ESB)
$10,459.67 to $15,675.58 CAD / month
Full-time
Works closely with the Senior Director/Assistant Dean or Executive Director and senior management to facilitate maximum private and public sector support for the University;
Added 7 hours ago
Customer Experience Specialist
Quince
Toronto, ON
Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 7 hours ago
Customer Experience Specialist
Quince
Richmond Hill, ON
Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 7 hours ago
Customer Experience Specialist
Quince
Vaughan, ON
Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 7 hours ago
Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 7 hours ago
Customer Experience Specialist
Quince
Mississauga, ON
Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 7 hours ago
Associate Family Lawyer
Allalou Law
Mississauga, ON
Full-time
This is a full-time hybrid role for an Associate Family Lawyer located in Mississauga, ON with work-from-home flexibility. Responsibilities include representing clients in family law…
Added 7 hours ago
Customer Experience Specialist
Quince
Markham, ON
Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager

Quince

Customer Experience Specialist

Toronto, ON, Canada

Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

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Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:

Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:
- Monday, Tuesday, Friday, Saturday, Sunday
- Monday, Thursday, Friday, Saturday, Sunday

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$24 - $24 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing empathetic, accurate, brand-aligned support. Resolve customer issues, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should demonstrate empathy, sound judgment under pressure, ownership, adaptability, comfort with technology, and the ability to maintain service quality and productivity in a fast-paced environment.

Skills

Customer Service
Customer Experience
Empathy
Communication
Problem Solving
Conflict Resolution
Product Knowledge
Multichannel Support
Time Management
Adaptability
Accountability
Attention To Detail
Technology Adoption
Data Awareness
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Multichannel Support
Customer Loyalty
Issue Resolution
Empathy
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Training
Retail
Manufacturer-To-Consumer
Sustainable Retail
Customer Feedback
Brand Ambassadorship

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