Jobs in Canada

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Added 11 mins ago
A
AI & Workforce Transformation Lead
Aplin
ON · Ontario, Canada
- Full-time
…in their industry, has partnered with Aplin to add to their…
Added 11 mins ago
EV
Senior Administrator, Database
Elk Valley Resources
Sparwood, BC
- $96,000 to $113,000 CAD / year
- Full-time
Are you looking for a new career opportunity? Join our team.
Added 11 mins ago
CT
Chief Executive Officer
Closer to Home Community Services
Calgary, AB
- Full-time
Lead a mission-driven organization transforming outcomes for children, youth, and families across Calgary.
Added 11 mins ago
BC
Senior Bilingual CIC Analyst
Bell Cyber
Fredericton, NB
- $90,000 to $115,000 CAD / year
- Full-time
You will lead investigations across customer environments, coordinate incident handling from assessment through closure and build strong operational relationships with assigned customers.…
Added 11 mins ago
SE
Marketing Specialist, Go-to-Market Campaigns
Sports Experts
Laval, QC
- Full-time
Reporting to the Promotional and Go-to-Market Marketing Team Lead, the Marketing Specialist plays a key role within the marketing department. They will be primarily responsible for…
Added 11 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Lead quarterly and annual business reviews with clients.
Added 11 mins ago
BC
Senior CIC Analyst
Bell Cyber
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
You will lead investigations across customer environments, coordinate incident handling from assessment through closure and build strong operational relationships with assigned customers.…
Added 11 mins ago
JW
General Manager for GreenTee Country Club Westwood Plateau
JK World Group
Coquitlam, BC
- Full-time
Lead membership recruitment, retention, and engagement initiatives
Added 11 mins ago
BC
Team Lead, Finance Effectiveness & Transformation
BDO Canada
Toronto, ON
- Full-time
As a Team Lead within BDO's Finance Effectiveness & Transformation practice, you will lead defined workstreams across complex Finance advisory engagements while helping build and scale a…
Added 11 mins ago
S
Senior Branded Content Strategist
SJC
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…thrive. We're committed to creating inclusive and barrier-free recruitment processes and work environments. If you're contacted for an interview and require any accommodations to ensure a…
Added 11 mins ago
M
Assistant Manager, Kingsgate Mall
Mark's
Vancouver, BC
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added 11 mins ago
A
Municipal/Civil Engineer
AECOM
Victoria, BC
- $125,000 to $145,000 CAD / year
- Full-time
Lead, manage and mentor junior and intermediate engineering team, developing both technical and project management competencies.
Added 12 mins ago
PC
Pre-Sales Engineer
Paramount Commerce
Canada
- Full-time
…qualifies merchant technical needs. Once established, you will lead pre- and post-sales solutioning on live calls, translate complex money movement into actionable workflows, and hand fully…
Added 12 mins ago
Facility Services Worker
YMCA of Northeastern Ontario
Sudbury, ON · Greater Sudbury, ON
Under the leadership of the Team Lead of Facility Services, the Facility Services Worker maintains a safe, functional, clean, and comfortable environment which is suitable for the delivery…
Added 12 mins ago
Inside Service Sales Specialist
Levitt-Safety
Oakville, ON · Montreal, QC · Edmonton, AB
All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are made.
Added 12 mins ago
IB
Full-Time Faculty, Graduate Program Chair (Business Faculty)
International Business University
Toronto, ON
- Full-time
Lead curriculum development, review, and continuous improvement initiatives to maintain academic excellence and market relevance.
Added 12 mins ago
Customer Experience Specialist
Quince
Toronto, ON
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 12 mins ago
Corporate, Infrastructure & Project Finance Group, Energy (Midstream), Associate Director- Toronto
Fitch Group
Toronto, ON
…professional growth. Embracing a “challenger mindset,” you'll join a team dedicated to innovating service to our clients. Our people-driven analysis thrives on collaboration across all…
Added 12 mins ago
SE
Senior HR Advisor | 12-Month Contract
Sky Eye Measurement Inc.
AB · Acheson, Alberta
- Contract
Lead and support recruitment for professional, technical, operational, and leadership positions, partnering closely with hiring managers throughout the recruitment and selection process.
Added 12 mins ago
G
Outside Sales representative
Guillevin
Chilliwack, BC
- Full-time
Work with the team to understand strengths and opportunities and recommend solutions to improve the brand promise.
Added 12 mins ago
D
Team leader, Management support and expertise support
Desjardins
Montreal, QC · Levis, QC
- Full-time
As team leader, you support team management. You coordinate your unit’s activities, action plans and initiatives. You coach and guide a team composed primarily of highly experienced…
Added 27 mins ago
Q
Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 27 mins ago
EV
Senior Administrator, Database
Elk Valley Resources
Sparwood, BC · Calgary, AB
- $96,000 to $113,000 CAD / year
Are you looking for a new career opportunity? Join our team.
Added 27 mins ago
M
Director, Fraud Attack Response & Insights - Americas
Mastercard
Toronto, ON
- Full-time
The Fraud Attack Response & Insights team is Mastercard’s integrated fraud attack response, intelligence, and card security control functions, overseeing real-time incident response, fraud…
Added 27 mins ago
Tax Manager - Global Compliance and Reporting - Halifax
EY
Halifax, NS
…tax compliance and provision work for clients. You'll also lead and team with talented and innovative professionals dedicated to client…

Quince

Customer Experience Specialist

Brampton, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $50,000 CAD - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. The role calls for strong communication, empathy, sound judgment under pressure, accountability, adaptability, and comfort using technology and learning products, tools, and policies.

Skills

Customer Service
Customer Experience
Written Communication
Verbal Communication
Empathy
Problem-Solving
Conflict Resolution
Product Knowledge
Time Management
Multitasking
Adaptability
Accountability
Decision-Making
Technology Adoption
Data Awareness
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Issue Resolution
Product Knowledge
Service Platforms
Artificial Intelligence
Data Analytics
Response Time Targets
Quality Assurance
Workforce Management
Brand Ambassadorship
Customer Loyalty
Retail
Manufacturer-To-Consumer
Sustainable Retail

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Work requirements

Jobs in Canada