Jobs in Canada

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Health & Safety Coordinator
FERMAR
Toronto, ON
- Full-time
Reports To: VP Risk Management/Health & Safety Manager
Added 13 mins ago
AG
Tax Manager
August Group
Toronto, ON
- Full-time
cross-border or international tax concepts; specialized U.S
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CT
Client Services Manager
CENTRAL TORONTO YOUTH SERVICES
Toronto, ON
- Full-time
…foster resilience, well-being, and positive outcomes for young people. CTYS works collaboratively with community partners to ensure accessible, evidence-informed support. Team members are…
Added 13 mins ago
TL
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- Internship
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Added 13 mins ago
Q
Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
…accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to…
Added 13 mins ago
ZA
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Zanchin Automotive Group
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- Full-time
…successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic LEASE…
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Sr. Digital Performance Marketing Manager
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Toronto, ON
- Full-time
Don’t meet every single requirement? Research shows that women and people of colour are less likely to apply unless they meet 100% of the qualifications. If you’re excited about this role…
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Manager, Payroll & Compliance
Cosmetic Physician Partners
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We are seeking an experienced and detail-oriented Payroll & Compliance Manager to oversee payroll operations and regulatory compliance across our growing portfolio of medical aesthetics…
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Nurse A - Registered Nurse General Duty Nurse
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- Part-time
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Tax Manager - Global Compliance and Reporting - Halifax
EY
Halifax, NS
As a Tax Manager, you will be a part of our Global Compliance & Reporting group which has talented and dedicated professionals who provide quality compliance and provision services in many…
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Sales Representative
Super Students
Ottawa, ON
- Part-time
Attend a weekly team meeting and regular check-ins with your manager
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SC
shift supervisor - Store# 29208, BREWERY DISTRICT ON 104
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Edmonton, AB
- Full-time
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Signalling Design Intern (Winter 2027)
Hitachi
Burnaby, BC · (RSBU) Burnaby
- Full-time
…organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come…
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Service Desk Agent (Temporary - 12 months)
Hydro Ottawa
Ottawa, ON
- Full-time
At Hydro Ottawa, we empower the lives of the people in the communities we serve.
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AS
Senior Manager RCI & CAPA - Clinical development/GCP experience
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Mississauga, ON
- $49 CAD / hour
- Contract
Alphanumeric is hiring a Senior Manager for Root Cause Investigation (RCI) and Corrective and Preventive Action (CAPA) to work on-site in Mississauga, ON, for one of the biggest
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Project Delivery Lead
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Montreal, QC
- Full-time
…senior leaders, support relationship management, and champion people-focused projects that enhance both client and employee experiences. If you're passionate about strategic execution,…
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SM
Talent Acquisition Specialist
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Winnipeg, MB
- Full-time
Identify and implement opportunities to improve recruitment processes, tools, templates, reporting, and hiring manager practices.
Added 28 mins ago
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Senior Product Owner - EV Charging Solutions
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Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
You'll work closely with the people and organizations these solutions are designed for, including EV drivers, homeowners, property owners, fleet operators, utilities, installers,…
Added 28 mins ago
LH
Job Title Outreach Worker
Lookout Housing + Health Society
Campbell River, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
Added 28 mins ago
LH
Job Title Outreach Worker
Lookout Housing + Health Society
Campbell River, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
Added 28 mins ago
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Building Manager (Live in) - Multi-Residential
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ON · York, ON
- Full-time
At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully…
Added 28 mins ago
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Tax Principal
Vaco
Oakville, ON
- $180,000 to $220,000 CAD / year
- Full-time
People-first culture with monthly firm-wide social events and a dedicated culture committee
Added 28 mins ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Courtenay, BC
- Full-time
…who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For…
Added 28 mins ago
JR
Assistant Store Manager - Off Price
JRoss Retail Recruiters
AB · Edmonton, AB
- Full-time
…inventory, as does each community. We are seeking an Assistant Store Manager in the Edmonton, AB market for a very high-volume…
Added 28 mins ago
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Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
- Full-time
…accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to…

Quince

Customer Experience Specialist

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $50,000 CAD - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on LinkedIn About employer

More about this job

Responsibilities

Deliver thoughtful, brand-aligned customer support across chat, email, phone, and social channels, taking ownership of interactions and resolving issues with empathy. Build product expertise, use service tools effectively, manage response times and workload, and share recurring customer feedback to improve the experience.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should be empathetic, adaptable, accountable, comfortable adopting technology, and able to communicate clearly and make calm, fair decisions under pressure.

Skills

Customer Service
Customer Experience
Empathy
Conflict Resolution
Multichannel Communication
Product Knowledge
Problem-Solving
Time Management
Accuracy
Adaptability
Accountability
Brand Representation
Technology Adoption
Data Awareness
Workload Management

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Issue Resolution
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Customer Loyalty
Brand Ambassadorship
Retail
Manufacturer-To-Consumer
Sustainable Retail

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Work requirements

Jobs in Canada