Jobs in Canada

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S
Field Risk Specialist
Solifi
Quebec, QC
- Full-time
We at DataScan’s Risk Management (RM) Operations Team are on the hunt for a spirited, goal-oriented Field Risk Specialist (FRS) to supercharge our national field team. Your role is to lead…
Added 3 mins ago
LT
AEM Content Operations Lead with Content Center of Excellence
Lorven Technologies Inc.
Canada
- Contract
AEM - Content Operations Lead, Content Center of Excellence
Added 3 mins ago
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AI & Workforce Transformation Lead
Aplin
ON · Ontario, Canada
- Full-time
…in their industry, has partnered with Aplin to add to their…
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Gestionnaire Cybersécurité - Gouvernance, Risques et Conformité (GRC)
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybride 3 jours au bureau
Added 3 mins ago
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Human Resources Director
SiteTalent
Kamloops, BC
- $150,000 to $175,000 CAD / year
- Full-time
…on a job site in boots as they are in the boardroom. You'll lead a small HR team, own the people strategy, and be the trusted advisor on everything from collective bargaining to…
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Senior Administrator, Database
Elk Valley Resources
Sparwood, BC
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- Full-time
Are you looking for a new career opportunity? Join our team.
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Chief Executive Officer
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- Full-time
Lead a mission-driven organization transforming outcomes for children, youth, and families across Calgary.
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Senior Bilingual CIC Analyst
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Fredericton, NB
- $90,000 to $115,000 CAD / year
- Full-time
You will lead investigations across customer environments, coordinate incident handling from assessment through closure and build strong operational relationships with assigned customers.…
Added 3 mins ago
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Global Supply Chain Manager
Reusables
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Our hardware is designed, built, tested and shipped by a small team in Vancouver, and you'll report to our Hardware Lead. Most units ship in a summer peak, ahead of each autumn semester.
Added 3 mins ago
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Marketing Specialist, Go-to-Market Campaigns
Sports Experts
Laval, QC
- Full-time
Reporting to the Promotional and Go-to-Market Marketing Team Lead, the Marketing Specialist plays a key role within the marketing department. They will be primarily responsible for…
Added 3 mins ago
FI
Senior Business Analyst
FP Inc.
Toronto, ON
- $60 to $76 CAD / hour
- Contract
Lead and facilitate collaborative refinement sessions with your squad (tech, product and design team) to gather feedback and ensure common understanding of requirements
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Store Crew
7-Eleven
Woodstock, ON
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 3 mins ago
DS
Engineering Manager
Dawn Staffing Solutions Inc
Windsor, ON
- Full-time
Lead, mentor, and develop the Manufacturing Engineering team while establishing clear priorities, performance expectations, and accountability.
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Guidance, Navigation & Control (GNC) Systems Engineer
Scalian
Montreal, QC
- Full-time
Lead integration, verification, and validation activities, including SIL/HIL testing
Added 3 mins ago
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Business Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Brampton, ON
- $75,143 to $105,055 CAD / year
- Full-time
…justice facilities. In this dynamic leadership position, you will lead a multidisciplinary team responsible for critical business functions including financial planning, payroll, workforce…
Added 3 mins ago
DG
Senior Finance Business Partner (Contract - 4 Months)
Dean Group
Cambridge, ON
- Contract
…seeking an experienced finance professional to join their Finance team on a 4-month contract. This role will support a business unit during an extended leave of absence and offers the…
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Software Development Engineer, Middle Mile Transportation, Middle Mile Transportation, Relay Yard Automation
Amazon
Vancouver, BC
- Full-time
Amazon's Middle Mile Transportation Technology team creates sophisticated software solutions across vendors, warehouses, and carriers to optimize delivery time and cost. Our services…
Added 3 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Olympic International is looking for an Inside Sales Representative for our HVAC Parts and Supply team. As a leading wholesale distributor of HVAC and refrigeration equipment, parts, and…
Added 3 mins ago
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Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Lead quarterly and annual business reviews with clients.
Added 3 mins ago
BC
Senior CIC Analyst
Bell Cyber
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
You will lead investigations across customer environments, coordinate incident handling from assessment through closure and build strong operational relationships with assigned customers.…
Added 3 mins ago
JW
General Manager for GreenTee Country Club Westwood Plateau
JK World Group
Coquitlam, BC
- Full-time
GreenTee Country Club Westwood Plateau is seeking an experienced General Manager to lead all aspects of club operations and guide the club's continued development.
Added 3 mins ago
BC
Team Lead, Finance Effectiveness & Transformation
BDO Canada
Toronto, ON
- Full-time
As a Team Lead within BDO's Finance Effectiveness & Transformation practice, you will lead defined workstreams across complex Finance advisory engagements while helping build and scale a…
Added 3 mins ago
OI
Account Director
Octopus Ink TO
Toronto, ON · Greater Toronto Area, Canada
- Contract
· Lead by example, fostering a positive and collaborative team culture
Added 3 mins ago
S2
Senior Client Success Specialist | Canada & U.S.
Solutions 2 GO Inc.
Brampton, ON
- $65,000 to $70,000 CAD / year
- Full-time
Lead collaborative planning, forecasting and replenishment (CPFR) discussions with key accounts, communicating changes in order trends to the Planning team.
Added 3 mins ago
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Senior Branded Content Strategist
SJC
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…advertiser-friendly concepts and integrated pitches with the sales team that align with audience interests and the brands’ editorial…

Quince

Customer Experience Specialist

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $50,000 CAD - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on LinkedIn About employer

More about this job

Responsibilities

Deliver thoughtful, brand-aligned customer support across chat, email, phone, and social channels, taking ownership of interactions and resolving issues with empathy. Build product expertise, use service tools effectively, manage response times and workload, and share recurring customer feedback to improve the experience.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should be empathetic, adaptable, accountable, comfortable adopting technology, and able to communicate clearly and make calm, fair decisions under pressure.

Skills

Customer Service
Customer Experience
Empathy
Conflict Resolution
Multichannel Communication
Product Knowledge
Problem-Solving
Time Management
Accuracy
Adaptability
Accountability
Brand Representation
Technology Adoption
Data Awareness
Workload Management

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Issue Resolution
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Response Time Targets
Quality Assurance
Workforce Management
Customer Loyalty
Brand Ambassadorship
Retail
Manufacturer-To-Consumer
Sustainable Retail

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Work requirements

Jobs in Canada