Jobs in Canada

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Added 4 hours ago
P&
Gestionnaire de programme – Culture qualité / Quality Culture Program Manager
Pratt & Whitney
Longueuil, QC
- Full-time
Added 8 hours ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
You will coordinate Commercial, Development, Manufacturing, Supply Chain, Purchasing, Quality and Regulatory teams, lead internal and customer meetings, and track actions, dependencies,…
Added 8 hours ago
AC
Senior Manager, Assurance and Accounting
ACCA Careers
Dryden, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 8 hours ago
SP
Behaviour Analyst, Supervisor
Surrey Place
Toronto, ON · Etobicoke, ON
- Full-time
Participation in Quality Assurance Reviews for children/youth in the urgent response service.
Added 8 hours ago
RT
Senior Principal Engineer
Raising The Village
Remote, Canada
- Full-time
- Remote
…strong people leadership. The Principal Engineer & Engineering Manager is a senior technical leadership role responsible for ensuring the successful delivery, quality, maintainability, and…
Added 9 hours ago
TC
Supervisor, Payroll
The Corporation of the City of Sarnia
Sarnia, ON
- $85,940.4 to $108,781.4 CAD / year
- Full-time
Experience developing, implementing, and maintaining payroll procedures, internal controls, and quality assurance processes to ensure compliance and operational effectiveness.
Added 9 hours ago
UO
Manager, Research and Analytic Services
University of Calgary
Calgary, AB
- Full-time
Reporting to the Associate Director (Methods and Analytics), the Manager, Research and Analytic Services leads an integrated multidisciplinary team of professional, research and technical…
Added 9 hours ago
GG
US Tax Manager
Grewal Guyatt LLP
Richmond Hill, ON
- $129,600 to $165,400 CAD / year
- Full-time
Work Schedule Requirement: Hybrid – four (4) days in office, one (1) day remote
Added 9 hours ago
Principal Project Manager Rail Systems
Mott MacDonald
Calgary, AB
Mott MacDonald is seeking a Principal Project Manager Rail Systems to join our Calgary team. The role will provide senior leadership across rail systems engineering, integration and project…
Added 10 hours ago
LC
Specialist, Flyer Production (12+ Month Contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting directly to the Senior Manager Flyer Production. The incumbent is responsible to ensure the accurate, timely, and efficient production of promotional flyers by managing content,…
Added 10 hours ago
SM
Senior Product Manager
STRIDE Management Corp
Calgary, AB
- Full-time
We are looking for a Senior Product Manager / Product Owner to lead the strategy, development, delivery, and ongoing evolution of innovative B2B and B2C lottery technology products in a…
Added 10 hours ago
K
Manager, Quality Assurance
Kabam
Vancouver, BC
- Full-time
The key function of the Manager, Quality Assurance is to serve as a strategic QA leader across multiple QA teams within the department. They collaborate with Senior QA leadership,…
Added 10 hours ago
K
SENIOR BUSINESS ANALYST – PAYMENTS MODERNIZATION
Kelly
Toronto, ON
- Contract
📍 Hybrid (4 days in office, Toronto, ON) · ✅ Must Have:
Added 10 hours ago
R
Assembly Manager, Operations
RTX
Midland, ON
- Full-time
Qualifications You Must Have:
Added 11 hours ago
Senior Manager, Culinary (12 Month Contract)
HelloFresh
Toronto, ON
Ability to work on-site 5 days per week and available for the full 12-month contract term
Added 11 hours ago
AC
Senior Manager, Assurance and Accounting
ACCA Careers
Montreal, QC
- Full-time
Deliver expert industry and technical expertise in audit and assurance through client interactions, reports, technical work, management presentations and the creation of high-quality…
Added 11 hours ago
T
Senior Software Development Engineer in Test
Thinkific
Canada
- Full-time
As a Senior SDET, you'll join Thinkific's Platform Engineering team, a group of SREs, DevOps engineers, front-end engineers, and SDETs. We own the foundation every other team builds on: our…
Added 11 hours ago
CG
Assistant Manager, Full Time
Compass Group Canada
Winnipeg, MB
- $23 CAD / hour
- Full-time
Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs
Added 11 hours ago
MA
Risk-HSSE Manager (Fueling)
Menzies Aviation
ON · Mississauga, ON
- Full-time
· Conduct the duties of an auditor, as described in the Quality Assurance Manual, as required.
Added 11 hours ago
R
Gestionnaire de programme – Culture qualité / Quality Culture Program Manager
RTX
Longueuil, QC
- Full-time
Added 11 hours ago
Supervisor, Capital Acquisition
City of Mississauga
Mississauga, ON
Provide strategic advice and recommendations to the Realty Services Manager and the City’s senior management team on acquisition/disposal strategies, property rights, valuations,…
Added 11 hours ago
TC
Payroll Supervisor
The Corporation of the City of Sarnia
Sarnia, ON
- $85,940.4 to $108,781.4 CAD / year
- Full-time
Experience developing, implementing, and maintaining payroll procedures, internal controls, and quality assurance processes to ensure compliance and operational effectiveness.
Added 11 hours ago
IE
Process Engineer
Integra Engineering Ltd.
Lloydminster, AB
- Full-time
As an Intermediate Process Engineer, reporting directly to the Process/Mechanical Engineering Manager, you will play a key role in development and execution of innovative process design…
Added 12 hours ago
T
Manager Testing/QA
TD
Toronto, ON
- Full-time
…daily dashboard reporting to project team using standard test quality…
Added 12 hours ago
W
Principal Mechanical Engineer - HVAC
Worley
Toronto, ON
- Full-time
…This is a full-time position based in Markham, Ontario. This senior technical leadership role is responsible for the design and delivery of HVAC, industrial building services, utilities,…

Quince

Customer Experience Specialist

Richmond Hill, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $50,000 CAD - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. The role calls for strong empathy, ownership, adaptability, sound judgment under pressure, comfort with technology, and the ability to work a five-day schedule that includes weekends.

Skills

Customer Service
Customer Experience
Written Communication
Verbal Communication
Empathy
Problem-Solving
Conflict Resolution
Product Knowledge
Multichannel Support
Time Management
Adaptability
Attention to Detail
Accountability
Technology Adoption
Data Awareness
Workload Management

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Issue Resolution
Product Knowledge
Service Platforms
Artificial Intelligence
Data Analytics
Response Time Targets
Quality Assurance
Workforce Management
Customer Loyalty
Brand Ambassadorship
Retail
Manufacturer-To-Consumer
Sustainable Retail

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Work requirements

Jobs in Canada