Jobs in Canada

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Added 2 mins ago
CL
Inventory Analyst
Chatters Limited Partnership
Mississauga, ON
- Full-time
Reporting to the Manager of Supply and Demand Planning, this role plays an important part in ensuring our salons have the right products, in the right quantities, at the right time. You'll…
Added 2 mins ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
You will work alongside account teams, product management, marketing, engineering, and executive leadership to drive some of Darktrace's largest and most strategic Cloud security…
Added 2 mins ago
SA
Cook 1 (Part-Time) Canal Market (YOW Airport)
SSP America
Ottawa, ON
- Part-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 2 mins ago
I
Analyst, Supply Chain (12-month contract)
Indigo
Brampton, ON
- $55,000 to $70,000 CAD / year
- Contract
The Analyst, Supply Chain ensures product availability, timely communication and supply chain flow performance in order to meet the needs of the business. This role also supports the larger…
Added 2 mins ago
Account Manager
Grainger Businesses
Edmonton, AB
…$2M dollars annually. Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales Manager.…
Added 2 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Coquitlam, BC
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 2 mins ago
GP
Customer Success Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
We are looking for a Customer Success Manager to join our energy team who believes in a cleaner energy future and wants to play a role in advancing that vision. You will work with a…
Added 2 mins ago
SB
05515 Assistant Store Manager
Sally Beauty
Toronto, ON · Scarborough, ON
- Full-time
…important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe…
Added 2 mins ago
Mechanical Equipment Engineering
BWXT
Peterborough, ON
Key success factors are engineering and product excellence, effective design activity management, task/milestone completion on-time/on-budget, producing defect free designs, meeting your…
Added 2 mins ago
R
Global Supply Chain Manager
Reusables.com
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
…what you set up will be one of a kind. Until our Production Manager starts, you'll also cover inventory planning and make sure the floor has what it needs. This is a full-time, permanent…
Added 2 mins ago
OR
Senior Demand Planning Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Demand Planning Analyst. Reporting to the Senior Manager Operations & Planning, our ideal candidate is responsible for demand forecasting, inventory planning,…
Added 2 mins ago
OR
Customer Experience and Innovation Manager
OSL Retail Services Inc
Mississauga, ON
- Other
We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and…
Added 2 mins ago
Assistant Manager, Digital Merchandising Experience (12-Month Contract)
Sephora
Toronto, ON
Ready for a career glow-up? As Assistant Manager, Digital Merchandising Experience, you’ll help execute the online category, brand, and product strategies that move our business forward.…
Added 2 mins ago
Senior Customer Success Manager
AppDirect
Montreal, QC
…AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We…
Added 17 mins ago
GE
Counter Sales - Woodstock
Gerrie Electric Wholesale Ltd.
Woodstock, ON
- Full-time
…walk-in customers with knowledgeable, responsive support for product selection, pickups, returns, and warranty issues. By supporting customer success, the role strengthens customer loyalty,…
Added 17 mins ago
N
Regional Sales Manager - Utilities
Noramco
Mississauga, ON · NCS - Noramco Sales Office
- Full-time
Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates…
Added 17 mins ago
O
Sales Representative Women's Health & General Medicine : Kitchener/Guelph | Représentant des ventes, Santé des femmes et marques établies Territoire : Kitchener/Guelph
Organon
Kirkland, QC · CAN - Quebec - Kirkland
- Full-time
Must be based in Kitchener/Guelph
Added 17 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Edmonton, AB
- Full-time
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Added 17 mins ago
Senior Relationship Manager, Automotive Finance
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
Added 17 mins ago
PC
Digital Assurance & Transparency Manager
Pwc Canada
Vancouver, BC
- Full-time
…including financial business process and Information Technology management…
Added 17 mins ago
PC
Digital Assurance & Transparency Manager
Pwc Canada
Calgary, AB
- Full-time
…including financial business process and Information Technology management…
Added 31 mins ago
ME
ILS Consultant (Integrated Product Support)
Morson Edge (Canada)
Ottawa, ON
- Full-time
DND Equipment Program Management (EPM) experience, such as a project IPS team member, LCMM or Supply Manager
Added 31 mins ago
R
Global Supply Chain Manager
Reusables
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
…what you set up will be one of a kind. Until our Production Manager starts, you'll also cover inventory planning and make sure the floor has what it needs. This is a full-time, permanent…
Added 31 mins ago
DS
Engineering Manager
Dawn Staffing Solutions Inc
Windsor, ON
- Full-time
We re seeking an experienced Engineering Manager with strong automotive manufacturing, process engineering, and continuous improvement expertise in Windsor, ON.
Added 31 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
Working closely with Sales, Product Management, Engineering, Technical Support, and Partner Ecosystem teams, you will develop customer-centric messaging, execute Account-Based Marketing…

Quince

Customer Experience Specialist

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $50,000 CAD - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide thoughtful, brand-aligned customer support across chat, email, phone, and social channels, taking ownership of interactions and resolving issues with empathy and sound judgment. Build product expertise, use service tools effectively, communicate proactively, and share recurring customer feedback to improve the experience.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. Candidates should demonstrate empathy, accountability, adaptability, calm judgment under pressure, comfort with technology, and the ability to maintain service quality while meeting response and productivity targets.

Skills

Customer Service
Customer Experience
Written Communication
Verbal Communication
Empathy
Problem Solving
Conflict Resolution
Product Knowledge
Multichannel Support
Time Management
Adaptability
Attention to Detail
Technology Adoption
Data Awareness
Ownership and Accountability
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Health Coverage
Paramedical Coverage
Dental Coverage
Vision Coverage
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Issue Resolution
Product Knowledge
Service Platforms
Artificial Intelligence
Data Awareness
Customer Loyalty
Response Time Targets
Quality Assurance
Workforce Management
Retail
Manufacturer-to-Consumer
Sustainable Retail
Brand Ambassadorship

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Work requirements

Jobs in Canada