Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 4 mins ago
FO
Senior Finance Manager, Programs
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…Director of Corporate Services and Finance, the Senior Finance Manager will play a key role in all financial aspects for the Green Municipal Fund (GMF), Growing Canada’s Community Canopies…
Added 4 mins ago
HI
FlexSave Administrator
HUB International
Woodbridge, ON
- Full-time
…outstanding customer support. This position reports to the Manager, FlexSave, and may also include participation in special projects. This is a great opportunity for someone with…
Added 4 mins ago
ON
Maintenance Planner
Ontario Northland
Cochrane, ON
- $83,538 to $98,280 CAD / year
- Full-time
Participate in Management Review activities lead the by Asset Manager, and address needs related to staffing, process gaps, data gaps, funding, etc.
Added 4 mins ago
GG
C-Commissioning Electrical Lead (Electrical Red Seal)
Grizzlytrek Group
AB
- Contract
Within the Electrical scope, assist the CSU Manager with review and edits of Commissioning Plans, Procedures and Strategy, and develop daily progress reports for the CSU Electrical…
Added 4 mins ago
GG
C-Commissioning Electrical Heat Trace (EHT) Lead
Grizzlytrek Group
AB
- Contract
Within the EHT scope, assist the CSU Manager with review and edits of Commissioning Plans, Procedures and Strategy
Added 4 mins ago
GG
C-Commissioning Instrumentation Lead (Instrumentation Red Seal)
Grizzlytrek Group
AB
- Contract
Within the E&I scope, assist the CSU Manager with review and edits of Commissioning Plans, Procedures and Strategy
Added 4 mins ago
TA
QC - SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 4 mins ago
M
Sr. Underwriter Full Case
MCAP
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Bilingual French and English is a must have
Added 19 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Yorkton, SK
- Part-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 19 mins ago
C
Android Senior Developer - OTT Team (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
…product owners, project managers, architects and technical manager, your role is to ensure the smooth execution of product front-end development and coordinate the technical work required…
Added 19 mins ago
VC
Junior Financial Analyst
Valard Construction
AB · Edmonton, Alberta
- Full-time
* Applicants must have legal authorization to work in Canada with no restrictions
Added 19 mins ago
OT
Project Manager, MEP
Ontario Transit Group
Toronto, ON
- Full-time
The Project Manager, MEP (Mechanical, Electrical, Plumbing) will manage the delivery of Mechanical and Electrical packages across several stations including HVAC (Heating, Ventilation, Air…
Added 20 mins ago
AT
Product Development Manager
ArcelorMittal Tailored Blanks North America
Windsor, ON
- $160,000 to $180,000 CAD / year
- Full-time
Position: Product Development Manager, Technical & Customer Support Services
Added 20 mins ago
T
Technologue en documentation et maintenance (Temporaire 12 mois) / Documentation & Maintenance Technologist (Temporary – 12 months)
Textron
Mirabel, QC
- Full-time
Under the supervision of the MRO Manager, evaluate and prepare MRO service offerings.
Added 20 mins ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
At Baxter, we are deeply connected by our mission to save and sustain lives. As a Connected Vitals Account Manager, you will be responsible for driving the growth of Baxter's Connected Care…
Added 20 mins ago
D
Manager, Market Sensing & Intelligence
Deloitte
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Opportunity, you will own and deliver core elements of the Market Opportunity portfolio, translating external market signals into clear insights and…
Added 20 mins ago
K
FULLSTACK ENGINEER
Kablamo
Toronto, ON
- Full-time
Architect and build web applications end-to-end, producing robust, well-tested, and maintainable software across client and server layers.
Added 20 mins ago
K
PRODUCT MANAGER
Kablamo
Toronto, ON
- Full-time
We are looking for a Product Manager as we expand our impact with new customers. This posting supports the position to start between November 2026 and February 2027.
Added 20 mins ago
A
Study Manager
Ausenco
Burnaby, BC
- Full-time
Our team in Vancouver is growing, we are currently recruiting for a Study Manager to join our team in the Vancouver office.
Added 20 mins ago
X
Territory Manager
XRSounder
Calgary, AB
- Full-time
Xradar Alberta is hiring for the position of Territory Manager to join our Calgary team! The Territory Manager will support the growth of our service operations in Alberta, with operations…
Added 20 mins ago
P
Retail Operations Manager
PetSmart
Ottawa, ON · Kanata, ON
- Full-time
Added 20 mins ago
P
Retail Operations Manager
PetSmart
Sherwood Park, AB
- Full-time
Added 34 mins ago
SC
IT Officer
Sunrise Credit Union
Brandon, MB
- Full-time
…reliability, and end-user services. Reporting to the Senior Manager, Infrastructure & Systems Support, this role provides hands-on technical expertise in network operations, server…
Added 34 mins ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
…Member outcomes. Working under the direction of the Senior Manager, Sales & Advice Effectiveness, Retail, the Specialist converts established enterprise and Retail priorities into practical…
Added 34 mins ago
MO
Business Development Intern
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
Build and maintain targeted prospect lists for Relationship Manager outreach.

Quince

Customer Experience Specialist

Vaughan, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $50,000 CAD - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer interactions from start to finish across chat, email, phone, and social channels, providing thoughtful, accurate, brand-aligned support. Resolve issues with empathy, build product expertise, use service tools effectively, and share recurring customer feedback and opportunities for improvement.

Requirements

A high school diploma or GED and at least two years of customer service experience are required. The role calls for strong empathy, ownership, adaptability, sound judgment under pressure, comfort with technology, and the ability to maintain service quality and productivity.

Skills

Customer Service
Customer Experience
Written Communication
Verbal Communication
Empathy
Problem Solving
Conflict Resolution
Product Knowledge
Multichannel Support
Time Management
Adaptability
Accountability
Attention to Detail
Technology Adoption
Data Awareness
Brand Representation

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Chat Support
Email Support
Phone Support
Social Media Support
Issue Resolution
Product Knowledge
Service Platforms
Artificial Intelligence
Data Analytics
Response Time Targets
Quality Assurance
Workforce Management
Retail
Manufacturer-To-Consumer
Brand Ambassadorship
Customer Loyalty
Performance Bonus
Hybrid Work
Weekend Availability

Report this job

Work requirements

Jobs in Canada