Jobs in Canada

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Change Management Lead
Systematix
ON · Ontario, Canada
- $95 to $105 CAD / hour
- Contract
We are Systematix and we are currently looking for an experienced Change Management Lead for our client.
Added 1 min ago
JG
Application Architect
J&M Group
Toronto, ON
- Full-time
5+ years in an Architect or Technical Lead role.
Added 1 min ago
BS
Manager, Education Systems & Analytics
Burnaby School District - SD41
Burnaby, BC
- Full-time
Lead the strategic design, implementation, and administration of district data repositories, warehouses, and cloud and on-premises environments.
Added 1 min ago
Apatisiiwin Skills Development - Program Development Officer
Cree Nation Government
QC
Collaborate with ASD’s Communication Advisor to design a promotion campaign based on the strategic implementation plan.
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*Engineering Lead Analyst - CONVERSION*
Citi
Mississauga, ON
- Full-time
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
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Senior Test Coordinator
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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EC
Senior Hydrotechnical Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
Lead complex hydrologic studies, including watershed modelling, flood-frequency analysis, design-flood development and PMP/PMF assessments;
Added 1 min ago
EC
Senior Hydropower Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
Lead the assessment and design of hydropower structures and equipment, including intakes, penstocks, spillways, gates, stoplogs, powerhouses, water-conveyance systems and related…
Added 1 min ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
In this dynamic and influential role, you will partner with clinical, operational, and technical stakeholders to lead strategic business initiatives that enhance digital experiences,…
Added 1 min ago
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Senior Manager-Operations
Leonardo DRS
Bedford, QC
- Full-time
DRS Pivotal Power, Inc. is located in Bedford, Nova Scotia. DRS Pivotal Power is a leader in the design, development and manufacture of high reliability power conversion equipment for…
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QT
Account Executive
Quest Talent Search Solutions Ltd.
Vancouver, BC · Greater Vancouver, BC
- $65,000 to $90,000 CAD / year
- Full-time
Design and present customized logistics solutions that create measurable value for customers.
Added 1 min ago
AS
Senior Manager RCI & CAPA - Clinical development/GCP
Alphanumeric Systems
Mississauga, ON
- Contract
You will lead Root Cause Investigation (RCI) and Corrective and Preventive Action (CAPA) activities across research and development and related functions. You will work closely with…
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Project Manager
Robertson & Company Ltd.
Toronto, ON
- Contract
Act as the primary project lead and strategic liaison bridging technical data operations, testing teams, and client-facing relationship managers.
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Controller
Tarrison
Oakville, ON
- Full-time
…Canadian and U.S. distribution capabilities to deliver innovative, design-driven solutions from concept through…
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Aerospace Senior Manager Key Accounts
Cyient
Montreal, QC
- Full-time
Engine and systems engineering services (design, analysis, certification, sustaining engineering)
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ER
Senior Electrical Designer
Expand Reach Inc.
Toronto, ON
- $100,000 to $140,000 CAD / year
- Full-time
System Design & Testing: Utilize AutoCAD Electrical to update design drawings and conduct rigorous pre-test integration of major components and final machine testing prior to shipment.
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Guidewire Claim Centre/Billing Centre
Talentmatics
Markham, ON
- Full-time
We are seeking an experienced Guidewire Expertto lead the architecture, design, and implementation of Guidewire InsuranceSuite solutions, with a strong focus on Commercial Lines Insurance.…
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Account Manager - Student VIP
Navacord
London, ON
- $50,000 to $55,000 CAD / year
- Full-time
Lead virtual and on-site client meetings to review plan utilization, discuss campus initiatives, identify engagement opportunities, and collaborate with Advisors on potential plan design…
Added 16 mins ago
NG
Senior Application Developer
Nesto Group(e)
Toronto, ON · Montreal, QC
- $100,000 to $120,000 CAD / year
Pioneer Agentic AI: Design, build, and deploy agentic AI solutions, focusing on sophisticated telephony integrations and architecture. Your work will directly enhance our customer and agent…
Added 30 mins ago
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Senior Electrical Engineer - Energy and Resources
CIMA+
Thunder Bay, ON
- $131,200 to $180,400 CAD / year
- Full-time
Work with the Department Lead to pursue new business opportunities with new and/or existing clients
Added 30 mins ago
RL
Front of House Supervisor
Ralph Lauren
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 30 mins ago
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Satellite Electrical Systems Engineer
Scalian
Montreal, QC
- Full-time
…the bus and payload, from requirements capture to hardware design and components do not interfere with themselves or with launch vehicles. Therefore, he/she will design harnesses and…
Added 30 mins ago
C
Senior Electrical Engineer - Energy and Resources
CIMA+
Sudbury, ON · Greater Sudbury, ON
- $131,200 to $180,400 CAD / year
- Full-time
Work with the Department Lead to pursue new business opportunities with new and/or existing clients
Added 30 mins ago
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Principal Structural Engineer
SearchLabs
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $150,000 CAD / year
- Full-time
…experienced and self-motivated Principal Structural Engineer to lead structural engineering projects and oversee technical teams. The successful candidate will be responsible for managing…
Added 31 mins ago
Delivery Lead
Scotiabank
Toronto, ON
Global Wealth Management Technology group in Scotiabank and is primarily responsible for the design and development of digital applications for wealth and brokerage customers.

Quince

Customer Experience Specialist

Toronto, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$50,000 - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

You will manage the full customer experience across chat, email, phone, and social channels to ensure high-quality service and brand alignment. Additionally, you will act as a product expert to resolve customer issues with empathy while identifying opportunities for operational improvements.

Requirements

Candidates must have a high school diploma or GED and a minimum of 2 years of customer service experience. The role requires a hybrid commitment with a 5-day work week that includes weekend shifts.

Skills

Customer experience
Communication
Empathy
Problem solving
Data analysis
Digital intelligence
Product knowledge
Adaptability
Accountability
Brand ambassadorship
Time management
Technical proficiency

Benefits

Hospital coverage
Paramedical
Dental
Vision
Prescription
Virtual healthcare
Life and disability insurance
401k

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
M2C Model
AI
Analytics
Brand Ambassadorship
Digital Intelligence
Customer Support
Problem Resolution
Communication
Hybrid Work
Operational Processes
Product Expertise
Data-driven
Customer Loyalty
Service Platforms

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Work requirements

Jobs in Canada