Jobs in Canada

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Added 8 mins ago
C
Senior Specialist, Talent Acquisition
CIBC
Vancouver, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 8 mins ago
LD
Senior Manager-Operations
Leonardo DRS
Bedford, QC
- Full-time
…products are designed and manufactured in house by our growing team of over 150 employees. DRS Pivotal Power is part of the Leonardo DRS Naval Electronics group and has currently over…
Added 8 mins ago
RP
Facilities & Inspection Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
The Manager will lead the function of conducting sampling across various regulated streams, including Tires, Hazardous & Special Producers (HSP), Batteries, Electrical & Electronic…
Added 8 mins ago
OS
Financial Controller
Ontario Secondary School Teachers' Federation (OSSTF/FEESO)
Toronto, ON
- Full-time
c/o Zoe Vander Doelen, Human Resources Director
Added 8 mins ago
SO
Senior Procurement Consultant
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Senior Procurement Consultant on our team, you will be accountable for leading, development and delivery of key category strategies to further develop Enterprise Vendor of Record…
Added 8 mins ago
T
Recruitment Specialist
TP
Toronto, ON
- Full-time
● Must have at least 1 year of recruiting experience
Added 37 mins ago
C
Senior Electrical Engineer - Energy and Resources
CIMA+
Thunder Bay, ON
- $131,200 to $180,400 CAD / year
- Full-time
CIMA+’s Energy & Resources team is a key player in the energy transition. With more than 700 highly qualified professional in this business sector, we are one of the largest teams…
Added 37 mins ago
CP
Manager, Payroll & Compliance
Cosmetic Physician Partners
Montreal, QC
- Full-time
Lead, manage, and develop the payroll team, including workload prioritization,
Added 37 mins ago
C
Senior Electrical Engineer - Energy and Resources
CIMA+
Sudbury, ON · Greater Sudbury, ON
- $131,200 to $180,400 CAD / year
- Full-time
CIMA+’s Energy & Resources team is a key player in the energy transition. With more than 700 highly qualified professional in this business sector, we are one of the largest teams…
Added 38 mins ago
Mechanical Equipment Engineering
BWXT
Peterborough, ON
Provide execution of, and lead, design/analysis/test/commissioning of complex equipment and systems throughout the entire product life cycle.
Added 53 mins ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
Must have’s:
Added 1 hour ago
A
AI & Workforce Transformation Lead
Aplin
ON · Ontario, Canada
- Full-time
…in their industry, has partnered with Aplin to add to their…
Added 1 hour ago
S
Human Resources Director
SiteTalent
Kamloops, BC
- $150,000 to $175,000 CAD / year
- Full-time
…construction company in the BC Interior to find a Director of Human Resources & Culture. What started with two founders and a single piece of equipment has grown into a team of 150+ people…
Added 1 hour ago
S
Senior Branded Content Strategist
SJC
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…accommodations to ensure a fair and equitable experience, please let our Human Resources team know. We'll handle any information you share with complete…
Added 1 hour ago
Facility Services Worker
YMCA of Northeastern Ontario
Sudbury, ON · Greater Sudbury, ON
Under the leadership of the Team Lead of Facility Services, the Facility Services Worker maintains a safe, functional, clean, and comfortable environment which is suitable for the delivery…
Added 1 hour ago
Customer Experience Specialist
Quince
Toronto, ON
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Added 1 hour ago
T
Senior Manager, Commercial Services - National Real Estate Group
TD
Halifax, NS
- Full-time
This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business…
Added 1 hour ago
SE
Senior HR Advisor | 12-Month Contract
Sky Eye Measurement Inc.
AB · Acheson, Alberta
- Contract
A post-secondary degree or diploma in Human Resources, Business, or a related discipline.
Added 1 hour ago
E
Head of Enterprise Project & Change Management
Equifax
Toronto, ON
- Full-time
Team Building & Mentorship : Build, inspire, and lead high-performing EPMO and OCM teams, fostering a collaborative, team-based environment.
Added 1 hour ago
Q
Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Added 1 hour ago
Manager, Payroll & Compliance
Cosmetic Physician Partners
Montreal, QC
Lead, manage, and develop the payroll team, including workload prioritization,
Added 1 hour ago
BH
Travel Nurse - Public Health Nurse
Bayshore HealthCare
Regina, SK
- Part-time
Lead and support health promotion initiatives, including well-baby and well-mom programs, immunization clinics, and community wellness activities
Added 1 hour ago
IF
Senior Learning Experience Designer
Intact FC
Toronto, ON · Ottawa, ON · Mississauga, ON · Montreal, QC · Quebec, QC · Laval, QC · Vancouver, BC · Calgary, AB
- Full-time
…to join our Learning & Development - Design and Innovation team for a 12-month contract/secondment. In this role, you will design engaging e-learning, instructor-led, virtual…
Added 1 hour ago
M
Sous Chef
Marriott
Edmonton, AB
- Full-time
Brings issues to the attention of the department manager and Human Resources as necessary.
Added 1 hour ago
SM
Talent Acquisition Specialist
Smartrend Manufacturing Group
Winnipeg, MB
- Full-time
Post-secondary education in human resources, business administration or a related field. An equivalent combination of education and experience may be considered.

Quince

Customer Experience Specialist

Toronto, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$50,000 - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

You will manage the full customer experience across chat, email, phone, and social channels to ensure high-quality service and brand alignment. Additionally, you will act as a product expert to resolve customer issues with empathy while identifying opportunities for operational improvements.

Requirements

Candidates must have a high school diploma or GED and a minimum of 2 years of customer service experience. The role requires a hybrid commitment with a 5-day work week that includes weekend shifts.

Skills

Customer experience
Communication
Empathy
Problem solving
Data analysis
Digital intelligence
Product knowledge
Adaptability
Accountability
Brand ambassadorship
Time management
Technical proficiency

Benefits

Hospital coverage
Paramedical
Dental
Vision
Prescription
Virtual healthcare
Life and disability insurance
401k

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
M2C Model
AI
Analytics
Brand Ambassadorship
Digital Intelligence
Customer Support
Problem Resolution
Communication
Hybrid Work
Operational Processes
Product Expertise
Data-driven
Customer Loyalty
Service Platforms

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Work requirements

Jobs in Canada