Jobs in Canada

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Added 6 mins ago
Specialist, Logistics Optimization
Domtar Products
Montreal, QC
The location in Montreal, Quebec, Canada, is seeking talent to fill the position of Specialist, Logistics Optimization. This job is full-time permanent.
Added 6 mins ago
AS
Payroll Specialist
AgileGrid Solutions
Canada
- Full-time
…with Excel or Google Sheets, and able to handle confidential information with care. Familiarity with modern technology and AI tools, and an interest in using them to improve efficiency,…
Added 21 mins ago
(AMD Employee Referral Posting) Asset / Process Reliability, Manufacturing Technology
ArcelorMittal
Hamilton, ON
We’re looking for people who are driven by excellence to work with innovative technology to create the material tomorrow’s world will be made of. At ArcelorMittal Dofasco, we play a key…
Added 21 mins ago
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Technology Procurement & Vendor Management Specialist
Hays
Toronto, ON
- Full-time
A leading organization is seeking a Technology Procurement & Vendor Management Specialist to support sourcing, contracting, and vendor management activities involving information technology…
Added 21 mins ago
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Greenhouse Experience Specialist
Deloitte
Vancouver, BC
- Full-time
Engage with Deloitte clients, account teams and broader ecosystem to gather background information and collateral to support session experience design.
Added 21 mins ago
OI
Senior Project Management Specialist
OXARO Inc.
Ottawa, ON
- Contract
Education: University degree or college diploma in project management, business administration, or information technology
Added 22 mins ago
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Specialist Cloud Security
CPKC
Calgary, AB
- Full-time
Post-secondary degree or diploma in Information Technology, Cybersecurity, Computer Science, or a related field, or an equivalent combination of education and industry experience
Added 22 mins ago
AD
(AMD Employee Referral Posting) Asset / Process Reliability, Manufacturing Technology
ArcelorMittal Dofasco
Hamilton, ON
- Full-time
We’re looking for people who are driven by excellence to work with innovative technology to create the material tomorrow’s world will be made of. At ArcelorMittal Dofasco, we play a key…
Added 36 mins ago
SC
Specialist, Systems Support
Sunrise Credit Union
Canada
- Full-time
Ensure systems adhere to credit union policies, regulatory standards, and information security requirements.
Added 36 mins ago
SC
Specialist, Training
Sunrise Credit Union
Canada
- Full-time
The Specialist, Training is responsible for designing, delivering, and evaluating employee training programs that strengthen workforce capabilities, support technology adoption, and enhance…
Added 36 mins ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Sales & Advice Effectiveness Specialist, Retail supports the delivery and ongoing improvement of sales, advice and frontline effectiveness programs across Meridian Retail…
Added 36 mins ago
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Asset Management Intern
AECOM
Kitchener, ON · Mississauga, Ontario
- $26 to $30 CAD / hour
- Internship
Assist in the delivery of specialist Asset Management consultancy services for a range of public and private sector clients involving a diverse asset portfolio including water and…
Added 36 mins ago
1
Senior Field Performance Partner, AI
1Password
Remote, Canada
- Full-time
- Remote
…every day. Rather than treating channel as a separate motion or specialist skill, you’ll help managers and teams build the behaviors needed to effectively identify, engage, and sell with…
Added 36 mins ago
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Information Security Specialist
TD
Toronto, ON
- Full-time
Solid experience in cybersecurity, technology risk, information security, third-party risk management, IT audit or a related risk discipline.
Added 51 mins ago
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Enterprise Storage and Backup Specialist
Bombardier
Dorval, QC
- Full-time
The Enterprise Storage & Backup Specialist is responsible for the administration, implementation, technical evolution, and continuous improvement of enterprise storage and data protection…
Added 51 mins ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Sales & Advice Effectiveness Specialist, Retail supports the delivery and ongoing improvement of sales, advice and frontline effectiveness programs across Meridian Retail…
Added 51 mins ago
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Virtualization Platform Specialist
Bombardier
Dorval, QC
- Full-time
The Virtualization Platform Specialist is responsible for the administration, implementation, technical evolution, and continuous improvement of the enterprise virtualization platforms…
Added 1 hour ago
N
IT Support Specialist - Onsite
Nucleus
Vancouver, BC
- Full-time
The successful candidate must have experience supporting Mac users in a business setting · Must have experience with Microsoft 365 and Azure administration
Added 1 hour ago
ST
Client Services Specialist
Solidifi Title & Closing LLC
Markham, ON
- $45,000 to $50,000 CAD / year
- Full-time
…residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create…
Added 1 hour ago
Professional Banking Specialist, Business Banking
Scotiabank
Toronto, ON
The Professional Banking Specialist is part of a national team responsible for delivering holistic advice and Business Banking solutions for the profitable growth of existing and new high…
Added 1 hour ago
TA
Dynamics 365 & Power Platform Specialist (Calgary South)
Trail Appliances Ltd.
Calgary, AB
- Full-time
Reporting to the Manager, Business Solutions, the Dynamics 365 & Power Platform Technical Specialist supports Trail Appliances’ commitment to delivering exceptional customer experiences by…
Added 1 hour ago
MC
AI Enablement & Business Process Analyst
Morgan Construction & Environmental Ltd.
AB · Edmonton, AB
- Other
The AI Enablement & Business Process Analyst is the bridge between MCEL's people and its technology. You will consult with teams across field operations, estimating, project controls, HSE,…
Added 1 hour ago
MU
Administrative Coordinator
McGill University
Sherbrooke, QC
- Full-time
Under the direction of the Learner Support Specialist - Team Leader, provides administrative and secretarial support. Participates in ensuring the smooth functioning of the unit’s…
Added 1 hour ago
MARKETING & BUSINESS DEVELOPMENT SPECIALIST (Part-Time)
CBWilkinson
Kingston, ON
We're looking for a creative, resourceful and highly organized Marketing & Business Development Specialist to support the execution of CB Wilkinson's marketing initiatives while helping to…
Added 1 hour ago
MP
Data Transformation Specialist
Manitoba Public Insurance
Winnipeg, MB
- Full-time
Facilitates effective communication between business stakeholders and technology resources. Translates complex technology information into simple, clear, and accurate language to ensure…

Quince

Customer Experience Specialist

Toronto, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$50,000 - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

You will manage the full customer experience across chat, email, phone, and social channels to ensure high-quality service and brand alignment. Additionally, you will act as a product expert to resolve customer issues with empathy while identifying opportunities for operational improvements.

Requirements

Candidates must have a high school diploma or GED and a minimum of 2 years of customer service experience. The role requires a hybrid commitment with a 5-day work week that includes weekend shifts.

Skills

Customer experience
Communication
Empathy
Problem solving
Data analysis
Digital intelligence
Product knowledge
Adaptability
Accountability
Brand ambassadorship
Time management
Technical proficiency

Benefits

Hospital coverage
Paramedical
Dental
Vision
Prescription
Virtual healthcare
Life and disability insurance
401k

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
M2C Model
AI
Analytics
Brand Ambassadorship
Digital Intelligence
Customer Support
Problem Resolution
Communication
Hybrid Work
Operational Processes
Product Expertise
Data-driven
Customer Loyalty
Service Platforms

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Work requirements

Jobs in Canada