Jobs in Canada

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Added 12 mins ago
SD
Talent Acquisition Specialist
Shoppers Drug Mart
Brampton, ON
- Full-time
Relationship Building- You will create and maintain working relationships with internal team members to understand current and future recruitment needs, and determine optimum sourcing…
Added 12 mins ago
Talent Acquisition Specialist
DarkVision
North Vancouver, BC
Strong communication and relationship-building skills with candidates, hiring managers and senior leaders.
Added 12 mins ago
CSSR2
UFA Co-operative Ltd.
High Level, AB
Morning Shift
Added 12 mins ago
CSSR1
UFA Co-operative Ltd.
Two Hills, AB
Morning Shift
Added 12 mins ago
Field Area Manager - Eastern Canada Service Operations
ENERCON
Moncton, NB · Montreal, QC · New Richmond, QC · Saint-Ferdinand, QC · Sainte-Marguerite-Marie, QC · Saint-Rémi, QC · Eastern Kings, PE · Point Tupper, NS · Halifax, NS · Stellarton, NS · Truro, NS · Bible Hill, NS · Sydney, NS · Windsor, ON · Saint John, NB · Saint-Patrice-de-Sherrington, QC · QC · Québec, QC · St-Rémi, Queb
ENERCON is seeking a Field Area Manager to provide strong, people-focused leadership across our Eastern Canada Service operations, including Québec, Nova Scotia, New Brunswick, and Prince…
Added 12 mins ago
Site Manager, Services
ENERCON
Stellarton, NS · Sydney, NS
ENERCON is seeking a Service Site Manager to provide strong, people‑focused leadership at our Nova Scotia Central service site in Stellarton, Nova Scotia. This is a fully on‑site position…
Added 12 mins ago
SD
Specialist, Bilingual Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end to end support provided by…
Added 12 mins ago
AI
Department Manager Contract Sales
Allmar Inc.
Ottawa, ON · Kanata, ON
- $90,000 to $120,000 CAD / year
- Contract
The Department Manager, Contract Sales is responsible for leading the Contract Sales Department in the successful execution and delivery of commercial construction projects involving…
Added 12 mins ago
NF
Assistant Store Manager Full Time Day
No Frills
Lethbridge, AB
- Full-time
…will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its…
Added 12 mins ago
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Sr. Underwriter Full Case
MCAP
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Bilingual French and English is a must have
Added 27 mins ago
KT
Regional Account Manager
Kal Tire
Edmonton, AB
- Full-time
Reporting to the Regional Sales Manager, the Regional Account Manager is responsible for growing and strengthening relationships with commercial tire customers across an assigned territory…
Added 27 mins ago
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Customer Success Manager
Resolver
Toronto, ON
- Full-time
As a Customer Success Manager at Resolver, you'll help customers turn their investment in our platform into results that matter to their business. You'll learn what their teams are trying…
Added 27 mins ago
GJ
Chef(fe), Développement des affaires - Business Development Manager
Groupe JAMP Pharma
Boucherville, QC
- Full-time
We are recruiting a Business Development Manager
Added 27 mins ago
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Technology Procurement & Vendor Management Specialist
Hays
Toronto, ON
- Full-time
Reporting to the Senior Manager, Technology Procurement and Vendor Management, the Technology Procurement & Vendor Management Specialist is responsible for supporting sourcing, contracting,…
Added 27 mins ago
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Seasonal - Sales Associate-Retail
Roots
Toronto, ON · Greater Toronto Area, Canada
- Temporary
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 27 mins ago
R
Leasing Operation Manager
RentBolt
Montreal, QC
- Full-time
As our Leasing Operations Manager, you combine great sales, customer service, and operational skills to run the day-to-day operations that make this possible. You’ll work directly with our…
Added 27 mins ago
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Outside Sales representative-EN
Guillevin
Chilliwack, BC
- Full-time
Identify business opportunities with existing and potential customers based on criteria established by the Business Centre Manager.
Added 27 mins ago
AT
Product Development Manager
ArcelorMittal Tailored Blanks North America
Windsor, ON
- $160,000 to $180,000 CAD / year
- Full-time
Position: Product Development Manager, Technical & Customer Support Services
Added 27 mins ago
GS
National Account Manager
Guardteck Security Corp.
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 27 mins ago
SM
Territory Manager
Sell Me This Pen
Montreal, QC
- $140,000 to $150,000 CAD / year
- Full-time
Our client is looking for a bilingual Territory Manager to drive new business in Quebec and the Ottawa region.
Added 27 mins ago
RH
Senior Manager
Robert Half
Vancouver, BC · Greater Vancouver Metropolitan Area
- $120,000 to $140,000 CAD / year
- Full-time
Act as the day-to-day relationship manager for a portfolio of clients
Added 27 mins ago
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Manager, Market Sensing & Intelligence
Deloitte
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Opportunity, you will own and deliver core elements of the Market Opportunity portfolio, translating external market signals into clear insights and…
Added 27 mins ago
K
PRODUCT MANAGER
Kablamo
Toronto, ON
- Full-time
We are looking for a Product Manager as we expand our impact with new customers. This posting supports the position to start between November 2026 and February 2027.
Added 27 mins ago
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Talent Acquisition Specialist - FTT
TransLink
Vancouver, BC · Greater Vancouver, BC
- $71,360 to $107,040 CAD / year
- Temporary
…a diversified and high-quality pool of candidates to hiring manager in a timely…
Added 27 mins ago
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Study Manager
Ausenco
Burnaby, BC
- Full-time
Our team in Vancouver is growing, we are currently recruiting for a Study Manager to join our team in the Vancouver office.

Quince

Customer Experience Specialist

Toronto, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$50,000 - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

You will manage the full customer experience across chat, email, phone, and social channels to ensure high-quality service and brand alignment. Additionally, you will act as a product expert to resolve customer issues with empathy while identifying opportunities for operational improvements.

Requirements

Candidates must have a high school diploma or GED and a minimum of 2 years of customer service experience. The role requires a hybrid commitment with a 5-day work week that includes weekend shifts.

Skills

Customer experience
Communication
Empathy
Problem solving
Data analysis
Digital intelligence
Product knowledge
Adaptability
Accountability
Brand ambassadorship
Time management
Technical proficiency

Benefits

Hospital coverage
Paramedical
Dental
Vision
Prescription
Virtual healthcare
Life and disability insurance
401k

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
M2C Model
AI
Analytics
Brand Ambassadorship
Digital Intelligence
Customer Support
Problem Resolution
Communication
Hybrid Work
Operational Processes
Product Expertise
Data-driven
Customer Loyalty
Service Platforms

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Work requirements

Jobs in Canada