Jobs in Canada

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Added 10 mins ago
IS
Clinical Research Associate 3
ICON Strategic Solutions
Canada
- Full-time
You will lead on clinical trial monitoring tasks requiring technical depth, with a focus on quality and continuous improvement.
Added 10 mins ago
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AI & Workforce Transformation Lead
Aplin
ON · Ontario, Canada
- Full-time
Our client is seeking an AI & Workforce Transformation Lead to drive the practical application of AI and automation across a manufacturing environment. This role will develop and execute…
Added 10 mins ago
EV
Senior Administrator, Database
Elk Valley Resources
Sparwood, BC
- $96,000 to $113,000 CAD / year
- Full-time
…Administrator, Database, will provide hands-on leadership and technical expertise in the support, maintenance and modernization of Microsoft SQL Server environments across a large…
Added 10 mins ago
BC
Senior Bilingual CIC Analyst
Bell Cyber
Fredericton, NB
- $90,000 to $115,000 CAD / year
- Full-time
Lead technical incident discussions and communicate confirmed findings, uncertainties and next steps.
Added 10 mins ago
R
Global Supply Chain Manager
Reusables
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Our hardware is designed, built, tested and shipped by a small team in Vancouver, and you'll report to our Hardware Lead. Most units ship in a summer peak, ahead of each autumn semester.
Added 10 mins ago
FI
Senior Business Analyst
FP Inc.
Toronto, ON
- $60 to $76 CAD / hour
- Contract
Understanding of Current State: Understand current state from a business perspective and to a lesser degree, from a technical perspective. Operational impacts will be understood in…
Added 10 mins ago
DS
Engineering Manager
Dawn Staffing Solutions Inc
Windsor, ON
- Full-time
Lead the development, implementation, and optimization of manufacturing processes to improve productivity, product quality, and overall operating costs.
Added 10 mins ago
SD
Sr Estimator - ICI
SAWW Developments
New Westminster, BC
- Full-time
…institutional, and healthcare facilities, where precision coordination, technical knowledge, and disciplined site leadership are essential to successful project…
Added 10 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
…including product recommendations, quotations, order processing, technical support, and customer problem-solving, while contributing to the overall success of branch…
Added 10 mins ago
BC
Senior CIC Analyst
Bell Cyber
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
Lead technical incident discussions and communicate confirmed findings, uncertainties and next steps.
Added 10 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
Working closely with Sales, Product Management, Engineering, Technical Support, and Partner Ecosystem teams, you will develop customer-centric messaging, execute Account-Based Marketing…
Added 10 mins ago
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Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.
Added 10 mins ago
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Municipal/Civil Engineer
AECOM
Victoria, BC
- $125,000 to $145,000 CAD / year
- Full-time
The Water Business Line of AECOM is actively seeking a talented Municipal/Civil Engineer to lead the design and delivery of critical infrastructure projects for our Victoria, BC office.…
Added 10 mins ago
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Senior Database Administrator
BuzzClan
ON · Ontario, Canada
- Contract
Lead database version upgrades, cross-platform migrations, consolidation initiatives, and technology modernization projects while minimizing service disruptions.
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Identity and Cloud Security Engineer
Synechron
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…trusted partner, we're always at the forefront of change as we lead digital optimization and modernization journeys for our…
Added 10 mins ago
RP
Audit & Risk Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
Direct Reports: Audit & Risk Lead, Audit & Risk Officers
Added 10 mins ago
PC
Pre-Sales Engineer
Paramount Commerce
Canada
- Full-time
…discovery frameworks and standardizing how Sales qualifies merchant technical needs. Once established, you will lead pre- and post-sales solutioning on live calls, translate complex money…
Added 10 mins ago
Senior Cabinet Maker (Trade Shows & Events)
Jack Morton Worldwide
Oakville, ON
You'll bring your craftsmanship and technical expertise to projects where the details matter. And as the Lead, you'll have the opportunity to mentor other craftspeople, solve challenging…
Added 10 mins ago
VA
Team Lead Maintenance
Väderstad AB
Langbank, SK
- Full-time
Reporting to the Maintenance Supervisor, the Maintenance Team Lead is a hands-on working lead who coordinates daily maintenance work, assigns priorities, provides technical guidance and…
Added 10 mins ago
Inside Service Sales Specialist
Levitt-Safety
Oakville, ON · Montreal, QC · Edmonton, AB
…customer service, account management, service administration or a technical/service…
Added 10 mins ago
Customer Experience Specialist
Quince
Toronto, ON
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 10 mins ago
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Contrôleur(-euse) financier(-ière) (CPA) / Controller (CPA)
Ora Graphene Audio
Montreal, QC
- Full-time
Added 10 mins ago
MS
Accounting Manager
Motorola Solutions
Vancouver, BC
- Full-time
We are looking for an Accounting Manager to oversee end-to-end revenue operations, complex technical accounting under ASC 606, and monthly close cycles.
Added 10 mins ago
SE
Senior HR Advisor | 12-Month Contract
Sky Eye Measurement Inc.
AB · Acheson, Alberta
- Contract
Lead and support recruitment for professional, technical, operational, and leadership positions, partnering closely with hiring managers throughout the recruitment and selection process.
Added 10 mins ago
C
Senior Java Developer - Assistant Vice President
Citi
Mississauga, ON
- Full-time
…Java/J2EE and Spring Boot, a proven track record of strong technical problem-solving, and exceptional leadership skills. This is a key role where you will not only lead development efforts…

Quince

Customer Experience Specialist

Toronto, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

What You’ll Do

Own the full customer experience. Take responsibility for each interaction from start to finish - ensuring every customer feels seen, cared for, and confident in their purchase.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully - finding solutions that feel fair, human, and true to the Quince experience - with the goal of turning every resolution into a reason for the customer to shop with Quince again.
Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed - without losing the human touch.
Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them - every voice helps us improve.
Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

What Success Looks Like

You excel across four core areas:
- Customer Experience - Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge.
- Efficiency - You work at pace while maintaining quality. You hit response time targets and manage your workload intelligently.
- Accuracy - You provide precise guidance. You own the quality of what you communicate and continuously expand your product expertise.
- Productivity - You consistently deliver strong volume without cutting corners.

What You Bring

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Where You’ll Grow

High-performing Associates can grow in several directions:

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Every path begins with mastering the art of creating confidence through care - the hallmark of Quince CX.

Why You’ll Love Working Here

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.
Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.
Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.
A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

Requirements

High School diploma or GED
Minimum 2 years of customer service experience
This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.
Schedule options are as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Compensation & Benefits

$24 CAD/hour with tenure based increases
Up to $1,300 CAD/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.

This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$50,000 - $55,000 CAD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

You will manage the full customer experience across chat, email, phone, and social channels to ensure high-quality service and brand alignment. Additionally, you will act as a product expert to resolve customer issues with empathy while identifying opportunities for operational improvements.

Requirements

Candidates must have a high school diploma or GED and a minimum of 2 years of customer service experience. The role requires a hybrid commitment with a 5-day work week that includes weekend shifts.

Skills

Customer experience
Communication
Empathy
Problem solving
Data analysis
Digital intelligence
Product knowledge
Adaptability
Accountability
Brand ambassadorship
Time management
Technical proficiency

Benefits

Hospital coverage
Paramedical
Dental
Vision
Prescription
Virtual healthcare
Life and disability insurance
401k

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
M2C Model
AI
Analytics
Brand Ambassadorship
Digital Intelligence
Customer Support
Problem Resolution
Communication
Hybrid Work
Operational Processes
Product Expertise
Data-driven
Customer Loyalty
Service Platforms

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Work requirements

Jobs in Canada