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Added 11 mins ago
TT
Winners/Homsense Retail Store Associate Part-time- Vaughan Mills
The TJX Companies, Inc.
Vaughan, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 11 mins ago
TT
Retail Store Customer Service Coordinator Full Time- Vaughan Mills
The TJX Companies, Inc.
Vaughan, ON
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 11 mins ago
Customer Experience Associate - Grand Falls-Windsor, Newfoundland (18.75 Hours/ Week)
Scotiabank
Grand Falls-Windsor, NL
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 11 mins ago
HC
Associate, Corporate Development
Harris Computer
ON
- Full-time
Harris is looking for a Corporate Development Associate responsible for proactively researching, engaging and developing potential acquisition targets for a high-velocity M&A organization.…
Added 11 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
Morden, MB
- Part-time
Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as…
Added 11 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
Calgary, AB
- Part-time
Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as…
Added 11 mins ago
GT
Store Associate (Temporary)
Giant Tiger
Port Elgin, ON
- Part-time
…started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found…
Added 11 mins ago
GT
Store Associate (Temporary)
Giant Tiger
Gatineau, QC
- Full-time
…started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found…
Added 11 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
Alma, QC
- Part-time
Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as…
Added 11 mins ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Campbellford, ON
- Part-time
Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as…
Added 11 mins ago
NO
Sales Associate (Part-Time) - Markville
Nestle Operational Services Worldwide SA
ON · Markham, ON
- Part-time
Added 11 mins ago
NO
Sales Associate (Part-Time) - Mayfair
Nestle Operational Services Worldwide SA
Victoria, BC
- Part-time
Added 11 mins ago
F
Production Fulfillment Associate
Fiserv
Mississauga, ON
- Full-time
As a Production Associate, you will play a key role in supporting large-scale client rollouts of Point-of-Sale (POS) devices. This position focuses on order fulfillment, production…
Added 11 mins ago
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas
Calgary, AB
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 11 mins ago
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas
Calgary, AB
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 11 mins ago
Seasonal Sales Consultant, Galeries de la Chaudiere, Non-mgmt
Bell
Sainte-Marie, QC
As a Sales Associate, you’ll be an expert in all things tech
Added 11 mins ago
Seasonal Retail Sales Associate, Parkland Mall
Bell
Red Deer, AB
…includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and…
Added 12 mins ago
CG
Customer Service Full time
Compass Group Canada
Fort McMurray, AB
- Full-time
Previous experience in customer service, administrative support, or a similar role is an asset.
Added 12 mins ago
R
Customer Service Associate-Lumber & Building Materials (Daytime, Evening, Weekend availability required)
RONA
Kingston, ON
- Full-time
Added 12 mins ago
R
Customer Service Associate, Front End- Permanent Part-Time
RONA
Cambridge, ON
- Part-time
Added 12 mins ago
CC
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas Canada
Calgary, AB
- Full-time
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 12 mins ago
CC
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas Canada
Calgary, AB
- Full-time
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 12 mins ago
CG
General Help - Part-Time
Compass Group Canada
Newmarket, ON
- Part-time
We are seeking enthusiastic and reliable Tim Hortons Associates to join our team. As a Tim Hortons Associate, you will play a key role in delivering exceptional customer service while…
Added 12 mins ago
G&
Associate Investment Advisor
Groom & Associés / Associates
Dorval, QC
- Full-time
Added 12 mins ago
ML
Real estate and Corporate Associate
Masuch Law LLP
Calgary, AB
- Full-time
Role Description This full-time, on-site Real Estate and Corporate Associate role is based in Calgary, AB. The Associate will manage and draft a variety of real estate and corporate…

Quince

Customer Experience Specialist - French Bilingual

Vancouver, BC, Canada

$26 CAD / hour · Full-time

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Job details

Pay: $26 CAD / hour
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum 2 years of customer service experience
Posting language: English
Posted: Oct 27, 2026

Original job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

French Bilingual Customer Experience Specialist

Be the heartbeat of Quince! Connect with customers via chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.

Responsibilities

Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
Resolve issues with empathy, turning challenges into positive experiences.
Navigate tools efficiently while keeping the human touch.
Share insights and recurring patterns to help improve the experience.
Become a product expert to guide customers authentically.

What You Bring

Digital Intelligence: Comfortable adopting new tools to enhance service.
Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
Ownership: Takes full responsibility for outcomes and anticipates customer needs.
Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Why You’ll Love Working Here

Impactful work shaping customer loyalty
Culture of ownership and autonomy
Continuous growth in a fast-paced, luxury-brand environment
Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

$26 CAD per hour with tenure based increases
Up to $1,300 CAD month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
Referral bonuses of up to $1,000.

Qualifications

High School diploma or GED
Bilingual in French and English - both written and spoken
Minimum 2 years of customer service experience
Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
Schedule options for this position is as follows:
- 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
- 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
- 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. Candidates within 50 km of Toronto must work on-site five (5) days per week; candidates beyond 50 km are eligible for remote work.

This posting is for an existing vacancy.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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More about this job

Responsibilities

Manage customer interactions across chat, email, phone, and social channels, taking ownership of issues and resolving them with empathy and clear communication. Build product expertise, guide customers authentically, and share recurring insights to improve the customer experience.

Requirements

Applicants must have a high school diploma or GED, be fluent in written and spoken French and English, and have at least two years of customer service experience. They must be able to build relationships and resolve issues remotely, communicate professionally, and provide a quiet workspace with reliable high-speed internet.

Skills

Customer Service
French-English Bilingual Communication
Written Communication
Verbal Communication
Empathy
Problem Resolution
Relationship Building
Customer Loyalty
Digital Tool Adoption
Ownership
Adaptability
Product Knowledge
Remote Customer Support
Professional Communication
Customer Experience Improvement

Benefits

Performance Bonus
Paid Training
Guaranteed Hours
Hospital Coverage
Paramedical Coverage
Dental Insurance
Vision Insurance
Prescription Coverage
Virtual Healthcare
Life Insurance
Disability Insurance
401(k)
Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
French
English
Chat Support
Email Support
Phone Support
Social Media Support
Customer Loyalty
Issue Resolution
Empathy
Product Expertise
Remote Work
High-Speed Internet
Quality Assurance
Training
Workforce Management
Retail
Manufacturer-To-Consumer
Artificial Intelligence
Analytics

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