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Added 21 mins ago
JA
Spécialiste de l’appel d’offres - Services haute tension / Quotation Tender Specialist - High Voltage Services
JR Automation
Calgary, AB
- Full-time
Join our innovative team as a Quotation Tender Specialist in the High Voltage Service group! Reporting to the Tendering Manager, you'll lead and complete RFQs for Switchgear after sales…
Added 21 mins ago
JA
Spécialiste de l’appel d’offres - Services haute tension / Quotation Tender Specialist - High Voltage Services
JR Automation
Stoney Creek, NB
- Full-time
Join our innovative team as a Quotation Tender Specialist in the High Voltage Service group! Reporting to the Tendering Manager, you'll lead and complete RFQs for Switchgear after sales…
Added 21 mins ago
JA
Spécialiste de l’appel d’offres - Services haute tension / Quotation Tender Specialist - High Voltage Services
JR Automation
Winnipeg, MB
- Full-time
Join our innovative team as a Quotation Tender Specialist in the High Voltage Service group! Reporting to the Tendering Manager, you'll lead and complete RFQs for Switchgear after sales…
Added 21 mins ago
JA
Spécialiste de l’appel d’offres - Services haute tension / Quotation Tender Specialist - High Voltage Services
JR Automation
Kelowna, BC
- Full-time
Join our innovative team as a Quotation Tender Specialist in the High Voltage Service group! Reporting to the Tendering Manager, you'll lead and complete RFQs for Switchgear after sales…
Added 21 mins ago
JA
Spécialiste de l’appel d’offres / Quotation Tender Specialist
JR Automation
Calgary, AB
- Full-time
Are you ready to take your career to the next level? Join our innovative team as a Quotation Tender Specialist in the Transformer Service group! Reporting to the Tendering and Quotation…
Added 21 mins ago
JA
Spécialiste de l’appel d’offres / Quotation Tender Specialist
JR Automation
Stoney Creek, NB
- Full-time
Are you ready to take your career to the next level? Join our innovative team as a Quotation Tender Specialist in the Transformer Service group! Reporting to the Tendering and Quotation…
Added 21 mins ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS004)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 21 mins ago
YU
Housing Systems Specialist
York University
Toronto, ON
- Full-time
…Director, Housing & Conference Services, the Housing Systems Specialist coordinates the activities to implement systems, technology solutions, and/or business process improvements using…
Added 36 mins ago
WS
Junior IT Security Specialist (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
London, ON
- Full-time
We’re looking for a Junior Security Specialist to join our Cybersecurity Design and Governance team. This is a broad cybersecurity opportunity for someone early in their career who wants…
Added 36 mins ago
M
Senior IT Procurement Specialist
Medavie
Moncton, NB · NB · NL · NS · ON · PE · MBC NB Head Office Moncton
- Full-time
Medavie is maturing our information technology procurement practice and is seeking an IT Procurement Specialist who is passionate about enterprise technology strategic sourcing and…
Added 51 mins ago
T
Lead Mil-Ka Senior System Engineering Specialist
Telesat
Ottawa, ON
- Full-time
Coordinate security, data-protection, and safety requirements with information security, information technology, ground infrastructure, and safety specialists. Connect applicable controls…
Added 51 mins ago
Customer Service Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of…
Added 1 hour ago
R
Senior Field Representative, Technology Service
Ricoh
Victoria, BC
- Full-time
…usually within a specific geographic area. May be viewed as specialist on certain…
Added 1 hour ago
JA
Spécialiste de l’appel d’offres / Quotation Tender Specialist
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Are you ready to take your career to the next level? Join our innovative team as a Quotation Tender Specialist in the Transformer Service group! Reporting to the Tendering and Quotation…
Added 1 hour ago
JA
Spécialiste manufacturier - quart de soir / Manufacturing Specialist- evening shift
JR Automation
Varennes, QC
- Full-time
Hitachi Energy is seeking a Manufacturing Specialist to join our manufacturing team in Varennes. In this hands-on role, you will be responsible for manufacturing performance, stability, and…
Added 1 hour ago
JA
Spécialiste en réfection de disjoncteurs HPL / HPL Overhaul technician
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…high voltage technologies. As a HPL Circuit Breaker Repair Specialist, you will be at the heart of our mission: to ensure the reliability and performance of critical infrastructures that…
Added 1 hour ago
JA
Spécialiste manufacturier - quart de jour / Manufacturing specialist - day shift
JR Automation
Varennes, QC
- Full-time
Hitachi Energy is seeking a Manufacturing Specialist to join our manufacturing team in Varennes. In this hands-on role, you will be responsible for manufacturing performance, stability, and…
Added 1 hour ago
JA
Spécialiste de l’appel d’offres - Services haute tension / Quotation Tender Specialist - High Voltage Services
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Join our innovative team as a Quotation Tender Specialist in the High Voltage Service group! Reporting to the Tendering Manager, you'll lead and complete RFQs for Switchgear after sales…
Added 1 hour ago
JA
Planificateur maintenance / Maintenance Planner
JR Automation
Varennes, QC
- Full-time
…Industrial Engineering department, we are looking for a Technical Specialist. You will contribute to equipment reliability, optimize management tools, and support operations. This role will…
Added 1 hour ago
JA
Spécialiste en technologies de l'information (TI) et technologies opérationnelles (TO)
JR Automation
Varennes, QC
- Full-time
As a Factory IT/OT Specialist at Hitachi Energy’s Varennes location, you will provide onsite support for factory-owned and managed IT/OT assets. You will support office IT and shop floor…
Added 1 hour ago
JA
Technicien de réfection de mechanisme/Mechanism Repair Technician
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
We are looking for an individual to serve as a Mechanism Repair Specialist at Hitachi Energy Canada Inc., at our workshop at 800 Hymus Boulevard, Saint-Laurent.
Added 1 hour ago
JA
Learning and Development Specialist
JR Automation
Stoney Creek, NB
- Full-time
For certain roles - particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions -…
Added 1 hour ago
JA
Spécialiste de l’appel d’offres / Quotation Tender Specialist
JR Automation
Richmond, BC
- Full-time
Are you ready to take your career to the next level? Join our innovative team as a Quotation Tender Specialist in the Transformer Service group! Reporting to the Tendering and Quotation…
Added 1 hour ago
GV
Lead Quality Specialist – Civil/Structural
GE Vernova
Markham, ON
- $106,900 to $156,900 CAD / year
- Full-time
As the Lead Quality Specialist – Civil/Structural, you will play a frontline, high-impact role supporting the historical BWRX-300 deployment at the Darlington New Nuclear Project. Operating…
Added 2 hours ago
B
Communications Specialist/Cybersecurity
BeachHead
Toronto, ON
- $56.85 to $68.22 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Communications Specialist/Cybersecurity to support the creation of communications materials and content for a…

QXO

Specialist II, IT Support

13145, Prince-Arthur, Montreal, QC, H1A 1A9, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 28, 2027
Experience: 3+ years of experience in IT customer service
Posting language: English
Posted: Oct 28, 2026

Original job description

Overview

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you will do:

Diagnose, research, analyze, troubleshoot, and implement solutions for all user-reported issues, including technology issues, and branch and company business processes.
Log into the support phone system each workday to receive inbound support calls from end users; troubleshoot and document issues, and route or escalate calls as needed.
Testing, analyzing results for software fixes, Mods, software loads, etc...
Thorough knowledge of our software and hardware environments. Uses this knowledge in a consultative manner to assist users.
Uses experience and judgment to determine course of action, implements and documents solutions independently.
Provide hardware and software support, including laptops, tablets and mobile devices.
Create detailed database records of issues, analysis, troubleshooting, and solutions.
Maintain and manage knowledge base for end users and agents.
Provide cross functional training for other members of Support Services team.
Administer and implement proper security measures for all IT systems.
24/7 on call support based on schedule, to handle all IT support issues during off hours.
Handle every customer inquiry and issues professionally and quickly.
Consults with the branch employees and departments to solve problems, navigate, and best utilize our systems.
Provide backup support for other Helpdesk positions.
Performs other duties as assigned.

What you will bring:

3+ years of experience in IT customer service
BA/BS or equivalent experience
IT Project Management Support preferred
Distribution or wholesale experience a plus
Consultation, interpersonal, communication, manage projects and problem-solving skills
Bilingual proficiency in French and English is required, including the ability to provide verbal and written IT support in both languages.
Proficient learning multiple business applications
PC/Laptop/tablet and mobile device knowledge
Customer focused, polite, friendly, and enthusiastic
Listening skills so that they can quickly understand the user’s issue
Ability to learn quickly, implement solutions and handle multiple tasks

What you will earn:

Competitive compensation: We make sure your hard work is recognized

Medical, dental, and vision insurance: Enjoy the peace of mind provided by our comprehensive benefits package and telemedicine service designed to prioritize your well-being.

RRSP Program: Secure your future with a fair matching of your retirement contributions.

Paid leave: Recharge your batteries, balance work and personal life, benefit from personal emergency leave, and enjoy paid vacation and company-recognized public holidays to relax and pursue the activities you love.

Training and advancement opportunities: Open doors and access exciting opportunities by participating in our dynamic learning programs.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status

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More about this job

Responsibilities

Diagnose, troubleshoot, document, and resolve user-reported technology and business-process issues, providing support for computers, tablets, mobile devices, and business applications. Handle inbound and scheduled after-hours support, escalate issues as needed, maintain support records and knowledge resources, and assist with security, training, and cross-functional coverage.

Requirements

Requires at least three years of IT customer service experience and a bachelor’s degree or equivalent experience; project management support is preferred, and distribution or wholesale experience is a plus. Candidates must be proficient in French and English for verbal and written support, with strong troubleshooting, communication, customer service, and multitasking abilities.

Skills

IT Troubleshooting
IT Customer Support
Hardware Support
Software Support
Help Desk Support
Incident Documentation
Knowledge Base Management
IT Security
Business Application Support
Project Management Support
Problem-Solving
Communication
Consultation
French-English Bilingual Support
Mobile Device Support
User Training

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Telemedicine
RRSP Matching
Paid Personal Emergency Leave
Paid Vacation
Paid Public Holidays
Training And Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
IT Customer Service
Troubleshooting
Hardware Support
Software Support
Laptops
Tablets
Mobile Devices
Business Applications
Inbound Support Calls
Issue Escalation
Incident Documentation
Database Records
Knowledge Base
IT Security
Software Testing
Software Fixes
Software Loads
Business Processes
Project Management Support
Distribution
Wholesale
French
English
After-Hours Support

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