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Added 9 mins ago
Territory Sales Manager
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QXO

Specialist II, IT Support

13145, Prince-Arthur, Montreal, QC, H1A 1A9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 28, 2027
Experience: 3+ years of experience in IT customer service
Posting language: English
Posted: Oct 28, 2026

Original job description

Overview

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you will do:

Diagnose, research, analyze, troubleshoot, and implement solutions for all user-reported issues, including technology issues, and branch and company business processes.
Log into the support phone system each workday to receive inbound support calls from end users; troubleshoot and document issues, and route or escalate calls as needed.
Testing, analyzing results for software fixes, Mods, software loads, etc...
Thorough knowledge of our software and hardware environments. Uses this knowledge in a consultative manner to assist users.
Uses experience and judgment to determine course of action, implements and documents solutions independently.
Provide hardware and software support, including laptops, tablets and mobile devices.
Create detailed database records of issues, analysis, troubleshooting, and solutions.
Maintain and manage knowledge base for end users and agents.
Provide cross functional training for other members of Support Services team.
Administer and implement proper security measures for all IT systems.
24/7 on call support based on schedule, to handle all IT support issues during off hours.
Handle every customer inquiry and issues professionally and quickly.
Consults with the branch employees and departments to solve problems, navigate, and best utilize our systems.
Provide backup support for other Helpdesk positions.
Performs other duties as assigned.

What you will bring:

3+ years of experience in IT customer service
BA/BS or equivalent experience
IT Project Management Support preferred
Distribution or wholesale experience a plus
Consultation, interpersonal, communication, manage projects and problem-solving skills
Bilingual proficiency in French and English is required, including the ability to provide verbal and written IT support in both languages.
Proficient learning multiple business applications
PC/Laptop/tablet and mobile device knowledge
Customer focused, polite, friendly, and enthusiastic
Listening skills so that they can quickly understand the user’s issue
Ability to learn quickly, implement solutions and handle multiple tasks

What you will earn:

Competitive compensation: We make sure your hard work is recognized

Medical, dental, and vision insurance: Enjoy the peace of mind provided by our comprehensive benefits package and telemedicine service designed to prioritize your well-being.

RRSP Program: Secure your future with a fair matching of your retirement contributions.

Paid leave: Recharge your batteries, balance work and personal life, benefit from personal emergency leave, and enjoy paid vacation and company-recognized public holidays to relax and pursue the activities you love.

Training and advancement opportunities: Open doors and access exciting opportunities by participating in our dynamic learning programs.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status

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More about this job

Responsibilities

Diagnose, troubleshoot, document, and resolve user-reported technology and business-process issues, providing support for computers, tablets, mobile devices, and business applications. Handle inbound and scheduled after-hours support, escalate issues as needed, maintain support records and knowledge resources, and assist with security, training, and cross-functional coverage.

Requirements

Requires at least three years of IT customer service experience and a bachelor’s degree or equivalent experience; project management support is preferred, and distribution or wholesale experience is a plus. Candidates must be proficient in French and English for verbal and written support, with strong troubleshooting, communication, customer service, and multitasking abilities.

Skills

IT Troubleshooting
IT Customer Support
Hardware Support
Software Support
Help Desk Support
Incident Documentation
Knowledge Base Management
IT Security
Business Application Support
Project Management Support
Problem-Solving
Communication
Consultation
French-English Bilingual Support
Mobile Device Support
User Training

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Telemedicine
RRSP Matching
Paid Personal Emergency Leave
Paid Vacation
Paid Public Holidays
Training And Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
IT Customer Service
Troubleshooting
Hardware Support
Software Support
Laptops
Tablets
Mobile Devices
Business Applications
Inbound Support Calls
Issue Escalation
Incident Documentation
Database Records
Knowledge Base
IT Security
Software Testing
Software Fixes
Software Loads
Business Processes
Project Management Support
Distribution
Wholesale
French
English
After-Hours Support

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